• Creating strategies and roadmaps• Supporting operational value streams• Providing investment planning support• Running invitations to tender and procurements• Performing feasibility studies and proofs of concept• Engaging with the wider architecture community• Communicating the value of enterprise architecture.

• Drove the architecture and design of Lloyds Bank’s multi-cloud technology optimisation programme• Ensured applications were frugal, relocatable, observable, internally secure, seamlessly updatable, and fault tolerant.

• Defined Business and IT Strategy, Investment Management, Banking and Savings, Research and Development, and Client, Partner, and Technology Services• Informed, governed, and directed Business, Data, Application, Technology, Integration, and Security architecture principles, processes, patterns, practices, and portfolios• Aligned the Change Coordination, The Architecture, and Joint Architecture Groups, Platform Design Authority, and Technical Design Forum• Chaired the Salesforce Programme Proposition and Architecture, Architecture, and Risk, Audit, and Security Groups, and implemented Salesforce Financial Services Cloud.

• Owned the Corporate Planning Schedule, advised the Product and Investment, and Development Steering Groups, and ran the Development Management Group• Established agile delivery teams, and guided the cloud transformation programme• Delivered banking, mortgages, savings, protection, insurance, pensions, and investments, CRM, the Platform Programme, and ERP, GDPR, and Service and Operational Excellence.

• Managed the build and operation of life, pension, and investment systems• Partnered with multiple third-party providers, system integrators, and FinTechs.

• Led the support and development of retail and business banking applications, including the redevelopment of Westpac DeskBank.

• Developed Staff-Link at Clerical Medical, the Unisys Financial Services System for Homeloan Management Limited and Skipton Computer Services, and Unisure with Teachers Assurance.