As the Head of Operational Support at Funeral Partners, I lead the operational support teams that provide property, and fleet services , masonry sales and service and supply chain services across client facing products and back of house products and services to over 240 funeral homes across the UK. I have over 15 years of experience in this type of role, and I am a member of the Operational Risk Committee that oversees the compliance and quality standards of the business as well as championing continuous improvement . I have a strong background in operational excellence, continuous improvement, and supplier management, with proven skills in client service delivery, contract negotiation, and resource optimization as well as property acquisition. , lease negotiation and sale and leaseback transactions . In my previous role as the Senior Operations Manager at The Co-op, I was responsible for driving the performance and engagement of 800 colleagues who served 20,000 clients in the West and Central Division of Coop Funeralcare. I also implemented organisational design changes that involved people, technology, and process improvements. I am passionate about coaching and developing my teams, and I have a certification in Managing Experienced Managers from LinkedIn. My mission is to deliver the best possible service and support to our clients and colleagues in the funeral industry.