Mark Prong Email & Phone Number

+ Responsible for conducting a dependent quality control check of all assignments completed by the production listers.RI Enumerator+ Responsible for ensuring that high quality data are collected during Nonresponse Followup.Enumerator+ Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.+ Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.+ Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.+ Complied with accuracy standards while maintaining high production rates.+ Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.+ Met daily with supervisor to review and submit work, and receive additional instructions.

Home Delivery Collection Division Representative (11/07 to 3/09)Promoted to manage the collection of delinquent accounts in four divisions, targeting Macomb and Oakland counties. + Oversee collections ensuring timely and effective management of collections.+ Resolved escalating issues by interacting with internal departments and customers.+ Supervised and mentored staff of 15 by recruiting, selecting, orienting and training.+ Prepared ad-hoc reports and reconcile balance sheets ensuring that documents are completed and filed according to policy and procedures.

Promoted to manage the billing and collection of corporate accounts.+ Prepared ah-hoc reports and reconciled balance sheets ensuring that documents are completed and filed according to policy and procedures.+ Apply collections to the proper accounts.+ Responsible for depositing money in accounts.+ Oversee collections ensuring timely and effective management of collections.

(9/02 to 4/01)Responsible for all aspects of managing the delivery and collections to stores and vending machines. + Control the draw of each dealer and rack so returns were immunized+ Collected payments from stores and racks.+ Prepared ad-hoc reports and reconcile balance sheets ensuring that documents are completed and filed according to policy and procedures.

Responsible for all aspects of managing the home delivery of the Detroit News. + Maintained staff of carriers by recruiting, selecting, orienting and training.+ Prepared carrier invoices, ah-hoc reports and reconcile balance sheets+ Resolved customer complaints.+ Responsible for depositing all monies in the account and handle all draw control.