My distinguished background of driving profitability on strategic accounts has led my clients to proactively contact me for engagements ranging from leading a startup to joining a WIN team and assisting the closure of new business. • While leading a startup I put together an entire business platform including global operations model, pricing structure, marketing strategy and talent acquisition. I also designed and delivered the business plan to local government officials to procure support and financial discounts.• Quickly secured a healthy pipeline of potential clients with two committed prior to official launch

Orchestrated the execution of services on multiple strategic accounts. Created multi-year business plans and budgets that provided outlook of operational growth and revenue projections to stakeholders. Demonstrated ability to ensure high levels of customer service, interpreting needs and matching with services and solutions to best address to customized client requirements. Recognized as a builder and leader of high performance teams by engendering a culture of trust and collaboration.• Implemented/scaled STARTEK's largest & most successful ecommerce account to 700 FTE delivering $15M of growth for shareholders• Created new service offering for a strategic financial services client. The new presence in financial services delivered $5M in additional high-margin revenue in only 5 months• Recognized by the data breach industry leader for engineering a world class data breach solution used to scale teams of 40-1000 FTE• Leveraged existing underutilized resources to launch new business saving $100K training cost while delivering 99% on QA. Then returned resources to original account in time for open enrollment. This tactical innovation drove $1.5M additional margin dollars to the bottom line.• Rehabilitated 4 key accounts by indoctrinating teams in operational concepts and instilling company core values

Oversaw all aspects of operations, knowledge transfer, quality, and staffing forstrategic relationship with Microsoft Online Services. Actively negotiatedbusiness growth, increasing revenue in only 5 months.• Negotiated and secured client support for Harte-Hanks rehabilitation process and arbitrated goal relief on penalties• Devised proactive resource management system increasing revenue using existing staff. Revenues outpacing budget targets by over 800 bp without adding cost generated significant margin gains

Oversaw operations management, employee engagement and financial healthof accounts ranging up to $25M in revenue.• Recruited and developed a team of top performers who earned the first ever J.D. Power Triple Crown Award in the cable industry• Successfully pioneered and expanded multiple healthcare accounts including: Pharmacy techs, DME, plan administration, and part-d