Transitioned to a seven-member Agile Scrum team. Added and modified features in web and .NET based products in one-week sprint intervals. Wrote automated .NET tests utilizing SpecFlow, NUnit/XUnit. Identified and resolved defects. Collaborated with stakeholders, product owners and other developers to refine and size new change requests.

Provided top tier support and development for the company's medical billing software. Excelled at identifying root causes, proposing and developing corrections and enhancements using C#.NET, ASP.NET, Web API, VB6 and SQL Server. Developed and maintained customer-facing financial reports utilizing Visual Studio and SSRS. Assisted with setup of QA testing environments. Trained and mentored new and lower tier staff. Recognized by management as a top performer multiple times, including awards… Show more Provided top tier support and development for the company's medical billing software. Excelled at identifying root causes, proposing and developing corrections and enhancements using C#.NET, ASP.NET, Web API, VB6 and SQL Server. Developed and maintained customer-facing financial reports utilizing Visual Studio and SSRS. Assisted with setup of QA testing environments. Trained and mentored new and lower tier staff. Recognized by management as a top performer multiple times, including awards received through co-worker nomination. Show less

Under a contract for the FSSA division of the State of Indiana. Created application modules to administer funding for health and welfare benefit programs. Created procedures for application, reporting, and data transfer with other state healthcare systems. Developed requirements, performed analysis and modeling for a system modernization effort. Leveraged data warehousing to optimize reports. Decreased run time of one report by over 99% from 20 min to under 10 sec.

Created customizations for the company's Made2Manage ERP software product. Gathered requirements, wrote detailed proposals, and performed QA for other developers. Managed projects for up to a dozen different clients at a time in different stages of design and development. Placed in charge of customization development and support for one of the company's largest multi-national clients. Received a "Here's 2 You" award in September 2006 as well as the company's highest honor, the Customer Service… Show more Created customizations for the company's Made2Manage ERP software product. Gathered requirements, wrote detailed proposals, and performed QA for other developers. Managed projects for up to a dozen different clients at a time in different stages of design and development. Placed in charge of customization development and support for one of the company's largest multi-national clients. Received a "Here's 2 You" award in September 2006 as well as the company's highest honor, the Customer Service Award, during the first quarter of 2007. Qualified for the highest tier of the department's incentive program 2 years in a row. Show less

Created customizations and provided technical support for the company's EDI Link software product utilizing Visual FoxPro v8 and SQL Server 2000. Gathered requirements, assembled work estimates and configured EDI document mappings. Created add-on modules to integrate with third-party products. Assumed ownership and maintenance responsibility for the company's customer and issue tracking application. Overhauled database and user interface to add features and improve efficiency. Followed up with… Show more Created customizations and provided technical support for the company's EDI Link software product utilizing Visual FoxPro v8 and SQL Server 2000. Gathered requirements, assembled work estimates and configured EDI document mappings. Created add-on modules to integrate with third-party products. Assumed ownership and maintenance responsibility for the company's customer and issue tracking application. Overhauled database and user interface to add features and improve efficiency. Followed up with customers to eliminate the company's issue backlog. Show less

Initially hired as a Help Desk Representative. Promoted 4 times in 8 years. Created, maintained and supported systems using Visual FoxPro v9, SQL Server 2000 and Oracle 8i. Recommended system, process and security improvements. Optimized databases and streamlined reporting processes. Reduced database size by 60% and report run time by 92%. Created a new help desk department. Managed a staff of two representatives. Trained a new Programmer/Analyst.

Made program recommendations based on customers’ needs. Provided software installation and operation assistance via customer service hot line. Supported over 2,000 active products ranging from preschool level educational software to multi-company accounting packages. Worked in DOS and Windows environments. Ensured efficiency of disk duplication process and accuracy of descriptions in product catalog.