Mark P. Smith Email & Phone Number

Calabasas, Ca, Us

Jeddah, Sa

Responsible for overall store operation, sales and margin performance and management of all 100+ store personnel. Successfully leading and achieving sales, profit and all customer service metrics. Continuously developing key relationships, including customer, associate and community relationships to improve business results. Empowering team to deliver superior customer service that produces positive business results. Provide leadership, coaching and training to all associates on critical processes and customer engagement. Revenue & Profit Growth: •Achieved highest comparable sales in the region 3rd & 4th Qtr. 2016.•Achieved sales growth and budget plan by 150% in 2016.•Achieved highest gross margin profit in the region.Market Positioning: Raised customer service focus scores +18 points from the year prior. Investor & Community Relations: Strengthened connection with the community by executing countless community events with local police, fire and municipal agencies.Bottom-Line Improvement: Increased net profit over 70% within 6 months.

Responsible for overall store operation, sales and margin performance and management of all 150+ store personnel. Successfully and strategically executed company’s business strategy. Developed key relationships, including customer, workforce and community relationships that improved business results. Empowered teams to deliver superior customer service that produced positive results in all metrics of business. Provided leadership, coaching and training to all associates on critical processes and customer engagement. Revenue & Profit Growth: •Achieved positive comparable sales, 6% above company average.Market Positioning: •Raised customer service focus scores +14 points from the year prior. •Analyzed sales records, marking trends and demographics to develop merchandising and purchasing strategies; collaborated with Corporate Buyers, Planners and Merchandisers; revised plan-o-grams based upon demographics. Investor & Community Relations: Strengthened the company’s connection with the community by initiating and executing projects for underprivileged children. Continuously gave back as part of Core Values. •Initiated recovery efforts for Super Storm Sandy victims. Bottom-Line Improvement: Ranked among the top five district in the division for safety. Reduced workers’ compensation costs through effective claim management, improved safety training and a reduction in lost time. •Ranked one of the top performing stores in controllable operating profit.

Atlanta, Georgia, Us

Responsible for drastically improving sales and merchandising performance in a high volume, multi-format, unique district. Managed and provided leadership to 10 Store Managers 65 Assistant Store Managers, 125 Department Supervisors and over 1700 hourly associates. Led a $600M District to increased profits, margins and turns. Implemented marketing strategies and improved market share despite a highly competitive environment. Consistently exceeded turn plan. Awarded District Manager of the Year. Achieved President’s Award for September 11th “Response and Recovery”.Revenue & Profit Growth: Responsible for the day-to day management of business operation of a $600M District. Increased annual sales in a highly competitive market. •Achieved sales growth and budget plan.Market Positioning: •Managed Human Resources functions in the areas of Organizational Effectiveness, Staffing, Training & Development, Performance Management and Employment Practices to attract the best leaders in the industry. Investor & Community Relations: •Extensively worked in conjunction with Habitat for Humanity in building homes for lower income families and home improvements for Disabled Veterans. Bottom-Line Improvement: •Consistently had double-digit sales and profitability growth throughout the district. Achieved District Manager of the Year Performance Award