Mark Peter Tiongco Email & Phone Number

New York City Metropolitan Area

- Serves as the team's focal point for weekly data integrity checks, documentation, pipeline tracking, short-term assignment management, and benefits and severance reports.- Created and uses macro-enabled Excel tools to streamline processes, enhancing efficiency and accuracy across the Americas and EMEA regions.- Develops and validates cost estimates for domestic and international moves to ensure accuracy.Maintains rigorous oversight over documentation, ensuring proper completion and sign-off by relevant stakeholders.- Prepare and deliver transfer documentation for inbound transferring employees in the Americas.- Collaborates closely with assignment managers to initiate and communicate various relocation policy types effectively.- Manages inquiries from transferring employees and new hires, offering direct responses, vendor forwarding, or escalating questions as needed.- Authorizes relocation and immigration vendors to initiate the relocation process for new hires and existing employees.

New York City Metropolitan Area

- Conducted comprehensive desktop reviews to facilitate the site acquisition process for shroud installation, catering to AT&T and Sprint.- Created trackable data in various work management software, including Smartsheets, Excel, OneNote, and SiteTracker, utilizing field data.- Developed macro-enabled Excel workbooks to consolidate and streamline collected data into template packages for swift NY municipality approval through DOITT.- Significantly reduced the time required to create DOITT packages, transforming a previously hour-long process into a mere 15 minutes via Excel.- Employed Google Forms to simplify field data collection, error identification in real time, reduction of field time, and real-time audits.- Simplified and created streamlined closeout packages for Mobilitie.

Greater New York City Area

- Assisted the Estimating team in managing 458 concurrent quotes, including 256 awarded projects, ensuring all deadlines were met.- Established and maintained a comprehensive database of sub-contractor scope of work to guarantee coverage and insurance for pre-qualification.- Produced daily status reports to keep teams and clients informed about project progress.- Provided direct support to the Director of Operations.

Philippines

- Executed a wide range of global transaction processes for Shell expatriates, encompassing travel reimbursements, child education benefits, partner development programs, payments & deductions, housing allowances, and immigration setup in SAP.- Liaised effectively with HR Business Partners, HR in the Country, Employees, and Line Managers to resolve cases promptly.- Maintained strict adherence to established ways of working, including case logging, E-filing, managing Work-in-Progress, meeting KPIs and SLAs, and escalating complex issues when necessary.- Implemented all established financial controls in daily work, adhering to the Global Approval Matrix (GAM) and Financial Control Manual.- Ensured compliance with Shell data privacy requirements.

•Managed Tier 1 (phone handling, and case creation from email and pre-cases) and Tier 2 (processing and resolution) generalist handling compensation, benefits, organizational development/change management, policy, payroll, time and tax related cases for local and expat US Shell employees.•Processed HR transactional, casework, payroll, time and tax related cases •Conducts all work in compliance with established Service Level Agreements and Shell data privacy requirements.•Interacted with employees, former employees, business unit HR and line managers with a focus on customer service and continuous process improvement.•Collaborated with other parties across the tiered service structure (HR Service Desk, Benefits Analysis & Control, Payroll, etc.) to provide seamless service.

Philippines

- Processed HR transactional, casework, payroll, time, and tax-related cases, all in strict accordance with established Service Level Agreements and Shell data privacy requirements.- Maintained proactive interactions with employees, former employees, business unit HR, and line managers, with a strong emphasis on exceptional customer service and continuous process improvement.- Collaborated effectively with various parties across the tiered service structure, including HR Service Desk, Benefits Analysis & Control, and Payroll, to provide seamless service.

Makati

• Receives, analyses, processes and follows-up on HR transactions requests received from employees, former employees, business unit HR and line managers via web forms, email, forwarded EIC tickets (Employee Interaction Center), etc.• Responds to and process HR transactions and casework related requests accurately, consistently and in a timely manner in accordance with standardized process flows and Shell HR policy• Conducts all work in compliance with established Service Level Agreements and Shell data privacy requirements• Interacts/communicates with employees, former employees, business unit HR and line managers with a focus on customer service and continuous process improvement• Works collaboratively with other parties across the tiered service structure (HR Service Desk, Benefits Analysis & Control, Payroll, etc) to provide seamless service• Maintains accurate and up to date files/records and knowledge management information as dictated by individual processes and Shell Records Retention Policy• Meets HR Shared Services "Service Excellence" behavioral standards• Assumes ownership for cases and be – as result – responsible for case opening and closure• Seeks for rapid and efficient resolution of requests, promptly resolving the majority of requests in first call / emails when first opening• Follows up on resolution and inform customer on status.

21/F The World Centre 330 Sen. Gil Puyat Ave. 1200

• Responsible for: filtering and training weekly batches of newly hired real estate agents from the sales department, on-site trainee management, module development, event coordination, and field work monitoring.• Individually and collaboratively provided trainings on: company orientation, product knowledge, real estate concepts, computation, client presentations, communication skills, confidence building, probing, immersion, client follow-up, and theoretical and practical approach to work related situations like closing deals.• Conducted initial and day-to-day evaluation and assessment of trainees’ skills and their ability to learn—determining whether they pass the training requirements to advance in the job. • Trained and worked alongside other company key players including the VP for Marketing, Executive Marketing Officers, and HR. Regularly communicated with managers, directors, and assistant directors regarding trainees’ progress and inability to meet the job’s requirements and goals.• Provided individual and collaborated coaching that enabled real estate agents to meet the sales goals. • Taught site development plans that passed on the vision of the company and its individual projects, as well as target-based marketing to newly recruited real estate agents.• Office work: provided print outs, IDs, made phone calls to inactive agents to check status with the company, prepared materials needed for training.• Assisted in company events like promotional launching, corporate parties, open house events, and anniversaries with tasks such as coordination, hosting, voice-overs, and assisting guests. • Created a module called “Total Recall” on improving clients/prospect follow-up process by the agents with the goal of effectively closing a deal.• Set a marketing team record in closing a deal in less than one hour on behalf of a trainee during immersion.

Governor Pack Road, Baguio City

• Office responsibilities such as: data entry and alumni information record keeping.• Represented the alumni affairs office administrative assistant in her absence.• Responsible for: alumni ID, yearbook, graduation photos, toga, certificates, etc.

Ayigya, Behind Tech Police Station, Kumasi, Ghana

• With front desk and secretarial duties such as: answered flooding incoming phone calls, guest appointment scheduling, log-ins, guest referrals, guest assistance, report filing, confirming upcoming appointments.• Assisted the head secretary in the documentation processing.

Bachelor Of Arts (Ba), Mass Communication/Media Studies

Activities and Societies: MC Radio, International Students Association, Mass Communication Society

General Science