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Innovative and inspirational, hands-on hospitality leader with successful hotel, food and beverage, entertainment venue, and sales experience within the sector across nearly every level of management. Operations and sales experience within the hospitality industry both domestically and abroad, to include the Pacific Rim, Central America, the UK and Ireland. Tireless and dedicated with a passion for people development and exemplary service standards, both coupled with a positive, competitive spirit.Expert at new openings, design and development, high-volume and multi-unit management. Versed in Union contracts, branding and promotion, purchasing, inventory management, training, staffing. Excellent financial acumen and insight into profit and loss analysis within the hospitality industry. Unparalleled service ethic, with proven expertise in fine-dining and casual genres. Well traveled, and bi-lingual. Philosophy focuses upon team building and people development. The team comes first. If my people succeed, then so do I.
Lark
View- Website:
- larkhospitality.com
- Employees:
- 214
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Regional Operations Manager - WestLarkUnited States
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Director Of HospitalityFishcamp Hospitality Group 2023 - PresentLeading the charge for this innovative development, lifestyle, and hospitality group changing the living landscape in Northern California.
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Director Of HospitalityFarmers Brewing Co. Llc 2022 - 2023Princeton, Ca, UsSinglehandedly directed the opening of this venue as the lone Manager supporting California's fastest growing craft brewery. Created all SOP's, Training programs, as well as overseeing all facility build out and culinary growth in the absence of a Chef. -
Director Of Retail OperationsLagunitas Brewing Company 2019 - 2022Petaluma, Ca, UsLed the Retail Teams in Petaluma, Seattle, and Chicago. Reworked the Culinary Program, raising food standards and resulting in overwhelmingly positive guest feedback and 4.5 stars on Yelp. Led the team through the pandemic, feeding production teams 5 days a week, and local first responders as well. Rebuilt the Taproom teams with professional leaders and culinary staff, and championed the highest team engagement scores in the company. Created SOP's both operational and financial that were previously non-existent. Negotiated purchasing contract with our largest vendor that saved the company over $100K annually. Laid the groundwork for better service, and exceptional guest experience. -
Director Of Hospitality And Retail OperationsFirestone Walker Brewing Company 2016 - 2018Buellton, California, UsDeveloped systems and processes that streamlined hospitality workflow at one of California's premier breweries. Engineered a full menu revamp for the taprooms, and increased the service mentality to new heights. Drove the Visitor Center renovation and designed the tour program to be more interactive, memorable, and profitable. -
Regional Director Of OperationsNoodles & Company 2011 - 2016Broomfield, Colorado, UsLed the Field Operations Team for the West Coast, with 54 locations across 5 states, generating $50MM annually. Oversaw the expansion of the brand throughout the West Region, orchestrating 40 new unit openings. Company leader in Catering sales, Employee Engagement Scores, and Comp Sales. Championed operating routines and reporting processes that led to the group leading the company in numerous metrics. -
Assistant Director Of Operations/Business DevelopmentGrand Sierra Resort 2007 - 2011Reno, Nv, UsSuccessfully directed operations within the scope of the Operations and F&B department managing a variety of areas including Banquets, Catering and Conventions, Nightclub development and operations, Fine-Dining and casual restaurant operations, live entertainment food and beverage operations, accounting, purchasing, inventory, and warehousing, as well as oversight and liaison between third-party venues and Executive Team. Led management of very large, high-profile outside events, as well as F&B operations in 2000 seat showroom, with numerous name entertainers. Oversaw up to 70 staff members, and led the training of numerous management personnel. -
International Sales DirectorGrand Sierra Resort 2004 - 2007Reno, Nv, UsSales and Client Relations domestically, particularly in the Bay Area, and abroad, to include South Korea, Thailand, and Vietnam, as well as Canada, England, Ireland and Mexico. Developed an extensive network of hotel business relationships with large, high-profile banking and real estate concerns such as The Korea Credit Bank, Jones-Lange-LaSalle, Hyundai Financial, Join SJ, Colliers International, and Royal Pacific Properties. Required significant international travel and cross-cultural business expertise both on a professional and social level. Personally generated over $11MM in sales.
Mark Puente Skills
Frequently Asked Questions about Mark Puente
What company does Mark Puente work for?
Mark Puente works for Lark
What is Mark Puente's role at the current company?
Mark Puente's current role is Regional Operations Manager - West.
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Mark Puente has skills like Inventory Management, Restaurant Management, Operations Management, Strategic Planning, Income Statement, Sales Management, Social Networking, Social Media Marketing, Management, Leadership, Microsoft Word, Budgets.
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