Mark Le Email & Phone Number

Sunnyvale, California, United States

• Collaborate closely with the Support Services Manager in operating the daily workflow of four departments through managing staffing and coverage for over 50 employees, delegating tasks and duties, and overseeing time-off requests.• Manage the onboarding of new employees and providers, which includes providing them access to materials and resources and assigning any required trainings as needed.• Monitor employee compliance requirements, including online training courses, certifications, immunizations, and respirator fit testing.• Oversee all aspects of facility, engineering, IT (Information Technology), and supply matters for the medical office.• Coordinate all logistics for in-person and virtual meetings, interviews, large conferences, and facility events.• Review and correct employee timecards for payroll purposes, while also tracking their attendance and coaching them on proper clock-in and clock-out practices.• Process and maintain time-off requests for physicians and other providers, in addition to managing physician on-call schedules.

Cupertino, California, United States

• Managed day-to-day operations of the Medical Weight Management Program through executing daily administrative duties, which included maintaining confidential data for over 100 active participants, documenting patient vital signs using Epic’s electronic health record (EHR) system, coordinating patient milestones, scheduling physician follow-up appointments, and onboarding new participants.• Addressed participant inquiries related to the program through email and phone by providing information about enrollment, fees, weekly medical monitoring, group support sessions, periodic checkups with physicians, lab tests, and meal replacement products.• Generated routine patient correspondence on behalf of the program manager and physicians, including letters of medical necessity for tax purposes or reimbursement, travel authorization letters, work accommodation letters, and medical excuse notes.• Monitored the program’s finances through generating detailed daily revenue reports and conducting weekly inventory checks, into which the gathered data was then entered into spreadsheets to track both income and expenses.• Coordinated and facilitated over 50 monthly and bimonthly orientation sessions, resulting in the recruitment of over 600 participants.

Mountain View, California, United States

• Assessed patients' needs and recommended appropriate health education or nutrition resources and services.• Processed provider referrals to schedule individualized appointments connecting patients with a health educator or a registered dietitian.• Organized and facilitated health education classes for groups ranging from 30 to 50 participants.• Educated patients on maximizing the utilization of online tools and services within their Kaiser Permanente online accounts.• Supported the Obstetrics and Gynecology Department by conducting prenatal intakes, which included reviewing patients’ prenatal plans, discussing available prenatal resources and services, scheduling future screening test appointments, and ordering lab tests.

San Jose, California, United States

• Managed and consistently maintained a comprehensive database of over 500 patient files, including personal data, medical and dental histories, progress and treatment notes, radiographs, consent forms, financial information, and insurance details.• Verified patient insurance eligibility, initiated preauthorizations, reviewed predeterminations, and submitted claims for treatment plans.• Executed daily clerical duties, which included scheduling patient appointments, managing high call volume, and promptly responding to patient emails.

Milpitas, California, United States

• Demonstrated proficiency in front-desk reception at the Technology Learning Center, delivering exceptional customer service as an information center.• Assisted patients with accessing their Kaiser Permanente online accounts.• Prepared class materials and facilitated health education classes for groups ranging from 30 to 50 participants.

San Jose, California, United States

• Coordinated and facilitated therapeutic classes, as well as organized monthly and annual special events for seniors.• Assisted with the Senior Nutrition Program by facilitating the daily provision of well-balanced meals for qualified seniors.

Fremont, California, United States

• Provided support to Pacific Gas and Electric Company (PG&E) customers by addressing their inquiries and concerns related to energy usage and billing.• Consistently achieved weekly sales quotas and successfully enrolled over 300 PG&E customers in the Energy Savings Assistance Program, which provided energy-saving home improvements to each participant at no cost.

Milpitas, California, United States

• Provided exceptional customer service at the cash register, on the selling floor, and in the fitting room area.• Engaged in stocking new inventories on shelves and garment racks, while also maintaining and organizing inventories relocated throughout the day.

Bachelor Of Science, Health Science (Concentration In Health Services Administration), Magna Cum Laude

Associate In Arts, Liberal Arts - Social And Behavioral Sciences Emphasis, Magna Cum Laude