• Configure and install Cisco routers and firewalls according to standard design specifications for 150+ new customers throughout the US and overseas. Activate / troubleshoot WAN circuits.• Create customer cut-over / migration plans, and schedule / perform cut-overs with customers, 3rd party vendors.• Managed multiple projects from start to finish, directly interfacing with customers and 3rd party vendors.• Interface with customers and cross-functional business units to achieve their common business goals.• Updated documentation tools such as CMDB (Customer Management Database) and Visio diagrams.Successfully implemented onboarding and installation of new customer WANs, providing access to FIS products and services. Engineered connectivity services for hundreds of newly acquired customers as a result of the acquisitions of FSI, Worldpay, and SunGard, providing seamless access to FIS products and data centers. Supported various Linux jump servers required to provide in-band access to newly acquired environments. Engaged in annual customer and data center disaster recovery exams as required by regulatory rules. Involved in change control / peer change review process.

• Built secure WAN connectivity for over 100 new customers. Surveyed 800+ existing customer connections to determine connectivity requirements for data center relocations, and implemented additional MPLS PVCs and built new VPN tunnels to accomplish connectivity requirements.• Led the on-site network migration of 800+ customers at 2 local data centers to FIS regional data centers, securing a seamless customer experience / transition to existing application access.• Documented new CPE installs (Customer Premises Equipment) via SNMP tools (Spectrum, NetFlow), and Visio diagrams.• Successfully closed two local related DR sites, resulting in greater than 15% operational costs.• Managed and mentored a staff of six.Established WAN connectivity for new customers and was the on-site network lead for the migration of existing customers from two local data centers to FIS regional data centers. Ensured a smooth transition and uninterrupted access to existing applications, as well as sales opportunities for cross-selling of FIS products and services that were previously unreachable via the legacy architecture.

• Design, requisition, implement and support local and wide area networks for 300+ customers from end-to-end, including data circuit provisioning, router and firewall installation / configuration.• Implemented SNMP monitoring of customer connectivity using various open-source tools.• Continued monitoring and daily support of midrange systems and various Linux and Microsoft application servers, further providing a reliable customer experience.• Engineered network connectivity between midrange systems and external 3rd party interfaces.Continuous support and management of all technical aspects related to systems, networking and facilities in a 24x7x365 environment providing core banking applications for > 300 community banks. Installed and supported Microsoft Windows and Linux servers and related hardware, as well as personal computers for data center staff.

• Network and Systems lead for the data center. Supervised a staff of four.• Migrated EOL NCR midrange servers to Sun V880s / Sparc storage arrays, resulting in over 60% increase in the speed of nightly batch update processing, as well as increased hardware reliability.• Contingency planning - enhanced primary and disaster recovery site network infrastructure.• Technical lead for SAS 70 exams and liaised with other relevant regulatory bodies such as FDIC, OCC, OTS, and Federal Reserve for audit purposes.• Managed physical security systems, HVAC, and generators / emergency power infrastructure.Migrated legacy midrange core servers, applications, and storage to new hardware. Updated network and systems infrastructure for the primary and disaster recovery data center. Participated in internal and external audits.