Mark Raisch Email & Phone Number

Ensure managed technology services are scoped properly, aligned to end customer requirements, are competitively bid, and properly integrated with the firm’s operational support model and standardized monitoring tools – utilizing 3rd party vendor services. Ensure global consistency of processes and governance of strategic vendor relationships. Support the service fulfillment function for customer deals (requiring 3rd party vendors), leveraging strategic vendors. Develop Statement of Work… Show more Ensure managed technology services are scoped properly, aligned to end customer requirements, are competitively bid, and properly integrated with the firm’s operational support model and standardized monitoring tools – utilizing 3rd party vendor services. Ensure global consistency of processes and governance of strategic vendor relationships. Support the service fulfillment function for customer deals (requiring 3rd party vendors), leveraging strategic vendors. Develop Statement of Work documents (including RACI charts) aligned to requirements, and negotiate Agreement terms /pricing.• Competitively bid the firm’s Managed Storage Replication service, reducing the firm’s operational support cost by 50%. Benchmarked the proposed vendor cost to ensure market competitiveness, and negotiated the Agreement.• Managed the RFP process for (3) core Managed Services, with associated cost savings of approximately $0.5 Mil per month over a 3-year term.• Led international team due diligence effort to take on /assimilate 19 assumed IT contracts for a UK-based customer as part of a multi-year IT Outsourcing deal. Show less

Greater New York City Area

Optimized the value-add provided to the firm by 3rd party Service Providers to eliminate contract value leakage, while maintaining an overall positive relationship with the managed services providers. Chaired formal Governance Committee meetings (senior stakeholders) to address key issues before they became critical service affecting issues. Managed / Tracked vendor issues to resolution, related to: Financials, Service Delivery, Contract Compliance /Scope, Discretionary Work, and… Show more Optimized the value-add provided to the firm by 3rd party Service Providers to eliminate contract value leakage, while maintaining an overall positive relationship with the managed services providers. Chaired formal Governance Committee meetings (senior stakeholders) to address key issues before they became critical service affecting issues. Managed / Tracked vendor issues to resolution, related to: Financials, Service Delivery, Contract Compliance /Scope, Discretionary Work, and Risk.• Operationalized the Master Services Agreement with IBM (infrastructure support services) into a manageable framework of discreet Deliverables & Obligations to eliminate Contract Value Leakage; and established a tracking process• Oversaw /Managed key contractual events including formal market rate exercises (Benchmarking), realizing a 22% cost reduction of recurring network charges to the firm• Established an operational process to validate /track vendor one-time and recurring charges to identify and eliminate vendor over charges, including formal monthly management reviews• Maintained a secure online repository of key Vendor Management documents including; Contract Documents, Rate /Pricing Tables, Critical Deliverables, Work Orders, Monthly Invoices, Issues /Actions / Risk Logs Show less

Greater Ny /Nj Area

Provided sourcing support for IT Managed Services bid opportunities including: Core Infrastructure Services (full ITIL operational support for servers, storage, messaging, applications packaging, and help desk), Unified Networks (Global MPLS Network, Unified Communications), and Applications Development /Maintenance services. This included: RFx document development, Initial vendor selection, Bid Process Management, Vendor Management, RFx Response analysis, Contract negotiations, Business case… Show more Provided sourcing support for IT Managed Services bid opportunities including: Core Infrastructure Services (full ITIL operational support for servers, storage, messaging, applications packaging, and help desk), Unified Networks (Global MPLS Network, Unified Communications), and Applications Development /Maintenance services. This included: RFx document development, Initial vendor selection, Bid Process Management, Vendor Management, RFx Response analysis, Contract negotiations, Business case development, and Award recommendation. • Reduced operational costs by 15%, and improved service levels to the business Show less

New York

Managed the IT Demand Management (Governance) function for IT Infrastructure spend requests globally to improve the firm’s return on investment for technology spend. Achieved cost savings through a formal IT Governance process, which included negotiating vendor Agreements and deal improvements leveraging demand aggregation. Developed a trusted advisor relationship with IT Line Managers to influence and guide strategic decisions involving sourcing opportunities, outsourcing contracts, and cost… Show more Managed the IT Demand Management (Governance) function for IT Infrastructure spend requests globally to improve the firm’s return on investment for technology spend. Achieved cost savings through a formal IT Governance process, which included negotiating vendor Agreements and deal improvements leveraging demand aggregation. Developed a trusted advisor relationship with IT Line Managers to influence and guide strategic decisions involving sourcing opportunities, outsourcing contracts, and cost savings opportunities. • Achieved cost savings of approximately $4 - $5 Million per year, and cost avoidance saves of $5 – $7 Million per year, through negotiating vendor deals /deal improvements, initiating competitive sourcing opportunities, aggregating demand, initiating a benchmarking program, and exercising a formal IT Governance review /approval process for spend requests (including deals with Cisco, British Telecom, Nice, Verizon Wireless, and AT&T)• Developed, negotiated, and managed a global deal for voice equipment and services based on demand aggregation of forecasted spend, yielding approximately $12 Million of cost savings /cost avoidance over a 3-year term• Instituted and led a formal rate benchmarking program to reduce the firm’s global Network cost Show less

Over an 11-year period, held leadership /management positions for the following functional areas:- Network Products & Services Group- Mergers & Acquisitions Technology Integration- Vendor Management /Governance- Voice Services Product Management- Program Management Office (PMO)• Managed the Network Products and Services group. Established the strategy, standards, and service/ support model for a consolidated network infrastructure for all business units, under a… Show more Over an 11-year period, held leadership /management positions for the following functional areas:- Network Products & Services Group- Mergers & Acquisitions Technology Integration- Vendor Management /Governance- Voice Services Product Management- Program Management Office (PMO)• Managed the Network Products and Services group. Established the strategy, standards, and service/ support model for a consolidated network infrastructure for all business units, under a federated organizational model.• Led the Vendor Management /Governance function, including contract tracking, contract compliance, issues /dispute resolution, and risk mitigation for the strategic Network Services vendors. Developed executive Vendor Scorecards /Dashboards to manage the vendor relationships, and support a proactive sourcing strategy.• Led the transition effort for a $1B multi-year outsourcing contract for all US-based network services, including the migration plans /cutover schedule, and ensuring compliance with the contract terms. • Lived in Tokyo for 7 months to start-up a new business. Achieved senior management goal to open the new business in 6 months (33 branch offices, data center, and secure connectivity to all stock exchanges). • Guided and Supported the sourcing effort for global network opportunities. Largest cost savings was $63MM over a 3-year contract extension. Led Benchmarking efforts to consistently reduce contract rates (10 - 15% per year). • Implemented a cost recovery model /methodology to fully recover costs for network products utilizing unit costing and a Service Management discipline. This allowed the businesses to manage their discretionary costs based on consumption of these products and services. Consistently reduced unit costs 10 - 20% annually.• Directed the Program Management Office (PMO) of 19 project managers. Established common processes to govern the project management process, executive Dashboards, and a prioritization discipline. Show less

Directed the Global Telecommunications Services group comprised of 40 professionals providing corporate-wide services for Voice, Data, Video, Internet access, Electronic Mail, and Groupware. Provided leadership to establish and leverage corporate-wide standards and best practices to reduce costs and improve service levels.

Set the strategic network direction for the corporation. Provided internal consulting services to the diversified business units, established network standards, policy, and managed corporate-wide programs across all business units to reduce costs and improve service levels. Led cross-functional teams using a Total Quality Management (TQM) and a Six Sigma approach.Established framework /standards for a global network supporting all businesses, leveraging cross functional… Show more Set the strategic network direction for the corporation. Provided internal consulting services to the diversified business units, established network standards, policy, and managed corporate-wide programs across all business units to reduce costs and improve service levels. Led cross-functional teams using a Total Quality Management (TQM) and a Six Sigma approach.Established framework /standards for a global network supporting all businesses, leveraging cross functional teams.Managed a global Agreement to provide, roll-out, and maintain corporate-wide video conferencing systems, including the implementation /cutover of 52 video systems globally over a 52 week period. Show less

Greater New York City Area

Managed a group of professionals supporting international network engineering and implementation. Managed all aspects of projects (from proposal through implementation). Co-led negotiations teams for several Network RFP opportunities. Established a project management discipline on a global basis.

Master'S Degree, Business Administration

Bachelor'S Degree, Applied And Theoretical Math