Mark Akins

Mark Akins Email and Phone Number

Senior Technical Program Manager with 20 years of experience implementing products in high-tech environments. @ Amazon
Mark Akins's Location
Greater Minneapolis-St. Paul Area, United States, United States
Mark Akins's Contact Details

Mark Akins personal email

About Mark Akins

As an experienced Project and Program Manager in the Healthcare and Health Sciences industries, I know firsthand the challenges of navigating today's technical landscape. I use my leadership, communication, problem-solving, and technology skills to manage projects, but attention to detail is the final piece of the puzzle.As a Program Manager, I analyze projects meticulously to determine the best course of action to improve processes and software. With 15 years of expertise in successfully implementing technical solutions, I honed my business, technical, and people management skills enabling me to think strategically, solve problems efficiently, and communicate effectively with all stakeholders.I am dedicated to keeping projects on track and within budget, and I will always go above and beyond to ensure successful project outcomes. I believe in leading by example and fostering a collaborative environment where all team members feel valued and inspired to do their best work.Accomplishments Summary• 15 years of Program/Project Management experience in the Health Sciences/Healthcare industry.• Proven track record of leading large programs and projects for fast-growing companies.• Extensive experience working with internal and external stakeholders at all levels to drive successful implementations of infrastructure, software, 3rd party integrations, and migrations.• Managed complex technical implementations for US and global projects in cloud and on-prem environments including customer-provided and SaaS environments on AWS, Google, Azure, and VMWare platforms. (93 implementation and 57 data migration projects in 15 years totaling $21 million in revenue)• Worked with cross-functional teams to gather technical requirements, diagram workflows, implement solutions, and perform UAT.• Created/directed implementation team project managers, design engineers, and implementation engineers for a small start-up that grew into a thriving mid-sized company. Spearheaded program to identify implementation quality issues and roadblocks, work with cross-functional teams to improve processes, and prioritize product solutions to prevent recurrences. Reduced median implementation timelines by 50%. • Established Project Management Offices (PMOs) for 3 companies to standardize/streamline processes, create efficiencies, and improve quality. Rolled out 3 Enterprise Project Management systems, project management methodology, and project templates.• Familiar with clinical workflows and technologies such as HL7, DICOM, modalities, PACS, EMR, etc.

Mark Akins's Current Company Details
Amazon

Amazon

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Senior Technical Program Manager with 20 years of experience implementing products in high-tech environments.
Mark Akins Work Experience Details
  • Amazon
    Senior Technical Program Manager
    Amazon Jan 2024 - Present
    Seattle, Wa, Us
  • Amazon Web Services (Aws)
    Senior Technical Program Manager
    Amazon Web Services (Aws) Jan 2023 - Jun 2023
    Seattle, Wa, Us
    The Greatest Hits Program• Started/managed a program to analyze AWS services’ customer-impacting performance and availability incidents, identify trends, and develop initiatives across AWS to reduce incident impact (length, size, recurrence).• Reviewed service incident COEs and tagged them with root causes, which grouped into categories like fault tolerance, scalability, throttling, retries, configuration, testing, monitoring, etc.• Designed reports for root cause tag categories and related incident impact data to analyze reoccurring and emerging service availability issue trends. Additionally, designed reports to link incidents and impact data to Operational Readiness Review (ORR) questions to determine the efficacy of the questions for reducing availability incidents.• Created technical documentation and data flow diagrams for incident and impact data across AWS services. Data flow started with monitoring services and progressed through aggregate alarms, ticketing, escalation, event management, incident/impact data aggregation, COE analysis data, and root cause category tags. Identified future development requirements for incident/impact data needed to improve impact reporting.• Created Greatest Hits program Wiki pages.
  • Amazon Web Services (Aws)
    Senior Technical Program Manager
    Amazon Web Services (Aws) May 2022 - Jun 2023
    Seattle, Wa, Us
    The Operational Readiness Review (ORR) Program• Managed a program to reduce recurring availability incidents and oversee all AWS public services spanning several organizations across multiple continents. The ORR Program helps AWS application service teams improve service availability by providing review templates (questions) identifying potential risks and offering best practices to prevent and mitigate identified risks (fault tolerance, scalability, throttling, configuration, testing, monitoring, etc.) • Worked with cross-functional teams to define program strategy, mission, tenets, OP1, OP2, vision, and roadmap. Defined scope, objectives, goals, roles, responsibilities, deliverables, milestones, project plans, risks, and technical requirements for related projects.• Automated data imports, data transformation, monitoring, reporting, and communications to service teams for status on incomplete questions and unresolved risks. Provided status reports/metrics to organization leaders. Created Wiki pages and provided URLs to FAQs in the communications to service teams.• Completed enterprise-level goal in 6 months to ensure all new service launch review questions were answered and all identified critical risks were resolved for services with 2021 go-lives, which was considered impossible by organization leaders. Achieved stretch goal to resolve 100% of 2022 critical risks in the same period.
  • Flywheel Exchange, Llc
    Senior Technical Program Manager
    Flywheel Exchange, Llc Apr 2019 - May 2022
    Minneapolis, Minnesota, Us
    Flywheel’s scalable medical research platform streamlines data discovery, aggregation, curation, and automates workflows for life sciences, clinical, and academic researchers.• Recognized 6 times for going above and beyond in the Employee Recognition Program.• Managed 51 complex technical solutions implementations in AWS, Google, Azure, and VMWare environments over 3 years totaling over $5 million in revenue for US and global projects. Worked with internal and external stakeholders.• Led cross-functional teams and gathered technical requirements for infrastructure and PHI deidentification, documented/diagramed workflows, planned/managed infrastructure buildouts, and created test plans for UAT.• Created and directed an implementation team, including project managers, system analysts, and implementation engineers. Coordinated resources, developed project plans, determined dependencies, orchestrated schedules, identified risks, planned risk responses, provided blocker escalation management, and created project status reports.• Spearheaded program to identify implementation quality issues and roadblocks, work with cross-functional teams to improve processes, and prioritize product solutions to prevent recurrences. Doubled the live Flywheel instances with 39 go-lives in 1 year and cut the median implementation timeline by 50%.• Researched and created business case, budget, requirements, design, end-user documentation, and rollout plan for authentication solution that included Auth0, CILogon SAML bridge, identity federations, and eduGAIN interconnectivity (with R&S). Managed prototype and production rollout. Flywheel instances utilized Auth0 and CILogon as a bridge to university IdPs worldwide. The project was a game changer since it reduced auth IdP integrations from weeks to hours for customers collaborating with many universities on their Flywheel instance.
  • Flywheel Exchange, Llc
    Program Management Office Manager
    Flywheel Exchange, Llc Apr 2019 - May 2022
    Minneapolis, Minnesota, Us
    • Established Project Management Office (PMO) to standardize/streamline processes, create efficiencies, and improve quality. Rolled out Microsoft Project Online, Microsoft Power BI, project management methodology, and project document templates. • Set up implementation Kanban board in Jira for infrastructure and development items.• Constructed executive Microsoft Power BI dashboards for enterprise reporting. Configured web service integrations with Project Server, SharePoint, Salesforce, Excel, Jira, and Zendesk to pull source data. Scripted Power Queries for data transformation. Dashboards showed project metrics, status, projected go-lives, and projected revenue recognition, which helped manage/prioritize implementations, allocate resources, and maximize quarterly revenues.
  • Hyland Software (Incorporated In Ohio United States Of America)/Acuo Technologies
    Senior Technical Project Manager
    Hyland Software (Incorporated In Ohio United States Of America)/Acuo Technologies Oct 2008 - Apr 2019
    Hyland’s Acuo Vendor Neutral Archive enables sharing medical images between healthcare applications across the enterprise. Benefits included improved efficiency, processing time, and collaboration.VNA implementation projects:• Managed 42 complex technical solutions implementations in 10 years that included modality routing tier, Vendor Neutral Archive, viewer, HL7 integrations, PACS integrations, prefetching, XDS, etc. Timelines ranged from 6 – 12 months, depending on the complexity of the projects.• Projects had professional services and software revenues totaling $16 million and migration revenues of $10 million.• Largest VNA had 100 servers; 40% were for the migration of 31 million medical image studies.• Ensured customer satisfaction with implementation to provide a strong foundation for future solution deployments across the enterprise and managed add-on projects. • Worked with project stakeholders at all levels (10 - 28 members per project, including customer/vendor resources).• Led cross-functional teams/SMEs to gather technical requirements, diagram workflows, implement solutions, and perform UAT to ensure successful implementations.• Established Project Management Office (PMO) for Acuo Technologies to standardize/streamline processes, create efficiencies, and improve quality. Rolled out Enterprise Project Management System (EPM Live), project management methodology, and project document templates.• Member of Lexmark Project Insight EPM committee for proof of concept, planning, and production rollout phases.Data migration projects:• Managed 57 migration projects in 10 years that stored 81 million PACS medical image studies which brought in $14.9 million in revenues. Timelines ranged from 8 – 24 months, depending on the amount of data migrated.• Led meetings with SMEs to gather and document data normalization requirements and perform UAT.

Mark Akins Skills

Ehr Business Analysis Healthcare Information Technology Hl7 Sql Process Improvement Dicom Project Management Epm Software Document Management Ecm Visio Software Documentation Integration Sharepoint Enterprise Content Management Business Process Improvement Hl7 Standards Electronic Medical Record

Mark Akins Education Details

  • St. Olaf College
    St. Olaf College
    Economics

Frequently Asked Questions about Mark Akins

What company does Mark Akins work for?

Mark Akins works for Amazon

What is Mark Akins's role at the current company?

Mark Akins's current role is Senior Technical Program Manager with 20 years of experience implementing products in high-tech environments..

What is Mark Akins's email address?

Mark Akins's email address is ma****@****ail.com

What schools did Mark Akins attend?

Mark Akins attended St. Olaf College.

What skills is Mark Akins known for?

Mark Akins has skills like Ehr, Business Analysis, Healthcare Information Technology, Hl7, Sql, Process Improvement, Dicom, Project Management, Epm Software, Document Management, Ecm, Visio.

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