Mark Ramirez Email & Phone Number

El Paso, TX, US

El Paso, Texas, United States

- Conduct detailed sales reporting to track performance and identify trends, providing actionable insights to drive sales strategy. - Complete customer new item setup forms and manage SKU setup across various retailer portals to guarantee accurate product listings and availability.- Own and maintain the master retailer price list, including contact.

El Paso, Texas, United States

• Auditing, preparing, and processing manual, EDI, and internet orders with meticulous attention to detail.
• Vigilantly monitoring sales orders to ensure they are processed within specified timeframes, tracking shipments to guarantee on-time delivery by our carriers and conducting continuous monitoring of inventory levels to.
• Managing and maintaining comprehensive customer records, including price lists, shipping addresses, and cross-reference, to facilitate seamless order processing.
• Staying informed and acknowledging vendor compliance updates to maintain business integrity and maintaining well-organized files and archives of customer orders, ensuring ease of reference and retrieval.

Plano, Texas, United States

• Achieving 125% or greater in revenue, ADS and UPT for the last 6 months.
• Instilling an approachable and efficient sales and service on the floor to achieve sales goals and deliver exceptional service.
• Maintaining in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.

Dallas, Texas, United States

• Lead a team of product developers and emphasized on business internet products which increased revenue in the Global Enterprise category by 17% annum.
• Project managed two new products; the POTS Replacement Program and the Remote Work Solutions which were deployed in October 2022 and generated over 400,000 net new activations and 14 million in revenue.
• Identify and evaluate emerging market trends and technologies and collaborate with cross-functional teams to determine potential product development opportunities that align with Verizon's strategic goals and objectives.
• Develop and implement a comprehensive product roadmap, considering market trends, customer needs, and competitive landscape, to guide the product development process and drive revenue growth.

San Antonio, Texas Area

• Consulted, identified opportunities, and provided strategic expertise to upsell Verizon's business solutions to new and existing clients that help support our customers technological needs.
• Promoted high customer sales by offering business solutions tailored to their product requirements, such as cloud contact center, cybersecurity awareness, IT infrastructure and 5G cloud computing.
• Created focused marketing strategies with leadership to produce 40 to 50 net new activations and surpass existing revenue goals by 120%.
• Designed, developed, and implemented mobile device manager and cybersecurity applications, electronic logging for motor vehicles, VoIP, mobile forms, video conferencing platform and workforce management solution.

San Antonio, Texas Area

• Improved business for current clients by concentrating on customer retention and longevity through new business solutions such as device upgrades, net new activations, mobile device management and security offerings.
• Developed strategic device connections with business clients by offering onsite support with upgrades, contract resigning, accessory sales, service issues and upselling activities.
• Obtained net new business activations and liaised with the sales team to ensure the completion of the contracts and lead to 15% increase in total team revenue.

New Braunfels, TX

• Addressed client concerns with an eye toward long-term satisfaction and directed shop flow, projected traffic, and anticipated customer demands; coached employees to these same concepts.
• Formed sales training development programs to initiatives to meet shortages and improve the customer experience, resulting in a rise in revenue by 20% per account, KPI’s by 18%, and quota assignments by 15%.
• Develop and implement strategies to increase customer retention and reduce churn rate.

San Antonio, Texas, United States

• Informed consumers of the product line, matched customer solutions to unique requirements, and inspired them with brand excitement.
• Facilitated stakeholders resolve participant inquiries, evaluate data abnormalities, and provide solutions.
• Identify and pursue opportunities for upselling and cross-selling additional products and services to existing customers.
• Develop and maintain expertise in the Verizon Wireless product line to effectively educate customers on the latest technology trends and solutions.

El Paso, Texas, United States

• Tested provisioning, troubleshot hardware and software issues, and detected network and application issues.
• Implemented detailed information on how to set up and configure data and voice products.
• Processed client issues using different administrative department tools, online resources, and IT trouble ticket systems.
• Collaborate with cross-functional teams to improve the overall customer experience and provide technical solutions to customer issues.
• Collaborate with product managers and engineers to develop new features and enhancements for data and voice products, based on customer feedback and market trends.