Mark Ranieri Email & Phone Number

Newtown Square, Pennsylvania, United States

Berwyn, Pennsylvania, United States

• Maintained Hybrid Azure Cloud/On-Premise virtualized multi-server environment• Administered fiber attached all-flash storage network• Oversaw VPN connectivity and remote resource availability• Administered tiered web server environments• Managed Microsoft Office 365 implementation• Performed SQL Server administration • Managed scheduled tasks in SQL Server and scheduling platforms• Assembled and developed centralized task automation system covering all aspects of production systems• Established automation tools for system parameter updates and client change requests• Created automated scripting for Azure cloud• Oversaw relationships with software and hardware vendors• Researched and prepared new hardware/software solutions streamlining business processes• Reported vendor costs and resource utilization• Collaborated with development team on production changes • Supported client services and development teams regarding client requirements• Administered production applications• Developed T-SQL code for diagnostic and reporting purposes• Troubleshooted T-SQL code for error tracing and remediation in production applications

Client Facing Business Operations• Served as the primary technical software support lead for clients in a highly regulated Business environment Operationst.• Maintained customer relationships through correspondence with key people within customer organizations.• Investigated technical issues reported by customers Provided solutions to client issues through application investigation and testing SQL Server (T-SQL) query basedqueries investigation for data related issues Professional Services• Worked with development team to provide development solutions to customer technical issues Work with teams locally and overseas to facilitate customer issue resolution.• Developed advanced stored procedures in Microsoft SQL Server Management Studio.• Mentored junior staff members and transitioned them to provide service to customers independently Professional.• Worked with sales team to provide customers with statements of work based on functional Services specification documents.• Ran software upgrade projects Created and follow project timelines and milestones Assisted customer with software installation and technical setup Investigated and worked through technical issues with customer• Created and follow project timelines and milestones • Mentored junior staff members and transitioned them to provide service to customers independently Professional • Technical Writing.• Wrote Drafted functional specification documents based on customer requirements, or internal strategic requirements • Worked with development team to fine tune and execute requirements Tested and provided feedback to development team throughout development life cycle.• Reviewed and provided feedback on functional specification documents Customer.• Served as a direct client manager for financial institutions including face to face engagement.

Mba, Finance

Bs, Information Systems