Mark Arciaga Email & Phone Number

Saint Petersburg, Fl, Us

St Petersburg, Florida, United States

*Co-editor for our inter departmental protocols and procedures. *Collaborates with other senior associates for annual reviews across ALL three sites (Memphis, Southfield and St. Petersburg).*Trains new associates in the Capital Access department across (Memphis, Southfield and St. Petersburg).*Develops training - manuals for training purposes and other inter departmental job aid. *Involved in multiple projects within operations and piloted the first interactive Forms Guide within the department.*Member of the Service Champions Committee that collaborates with other departments to share information with the end goal of providing a more efficient solution to clients.

St Petersburg, Florida, United States

*Process paperwork applications for brokerage accounts requesting Capital Access.*Provide solutions to high net worth clients and branches regarding Capital Access related issues.*Prepare verification requests from clients and auditors while adhering to interdepartmental protocols and procedures.*Provided assistance for new associates as a trainer in the department covering protocols and procedures.

Tampa/St. Petersburg, Florida Area

Cincinnati, Ohio Area

o Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.o Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.o Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.o Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.o Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.o Provide guidance to CSRs with respect to the sales and referral process.

South Burlington

Provided exceptional customer service for both retail and commercial businesses.Managed two branches weekly in collaboration with the Branch Manager.Managed and maintained B2B relationships with State Farm accounts and other insurance companies. In addition, maintained networks with other commercial businesses in the area. Contributed above $10,000 service revenue and top sales revenue for the duration of October through December.

Lawshe Hall

Assisted students with registration related issues such as transcripts, diplomas and verification.Utilize school database, Banner, to register or drop students for specific courses.Provided customer support for students or parents in regards with registration queries.

Assisted SEM and SEO analysts with updating quarterly reports.Aligned Orders of Ads and Ad Groups for each campaign account.Analyzed and matched Disney’s Ad groups with the analysts metrics based on applications and impressions using excel.

Purdue University Calumet

As a course offered we conducted marketing research and analysis for Strack and VanTil Grocery store based on demographics and analyzed possible opportunities and alternative solutions to increase revenue.Used statistical analysis to show age and income distribution its Chicago branch and Hammond branch.Presented the final report to the president of Strack and VanTil and was evaluated.

Purdue University Calmet

Developed a curriculum with a team member regarding business management and basic economics.Taught basic business concepts to grade school children in East Chicago Middle School.Encouraged and inspired students to excel in their education.

Created a database based on collected raw data from sample locations using excel.Developed a model that could be used to implement a protocol to reduce recyclable materials discarded into landfills.Managed inventory supplies used to conduct research and handled expenses during research trips.

Student Achievement And Development Center

Managed appointments with clients who requested for a tutor. Assisted students with issues ranging from tutors availability to general inquiries. Proctored ESL students for the TOEFL exams conducted on campus.