Direct staff of 8+ tasked with shipping and receiving for 3 locations; hold P&L accountability for all locations. Enforce safety, quality, and environmental control procedures.OPERATIONS MANAGEMENT█ Developed company-wide operations field audit with corporate audit team ensuring stores remain OSHA and safety compliant, leading stores to score in top 10%.█ Drove return to vendor (RTV), mark out stock (MOS) programs maximizing company’s ability to recover P&L dollars, drive… Show more Direct staff of 8+ tasked with shipping and receiving for 3 locations; hold P&L accountability for all locations. Enforce safety, quality, and environmental control procedures.OPERATIONS MANAGEMENT█ Developed company-wide operations field audit with corporate audit team ensuring stores remain OSHA and safety compliant, leading stores to score in top 10%.█ Drove return to vendor (RTV), mark out stock (MOS) programs maximizing company’s ability to recover P&L dollars, drive profits, and control inventory. █ Set up, merchandised, and executed trunk shows, holiday, and store events for 500 to 2K VIPs and loyal customers. generating from $100K in smaller store to $500K+ in larger store. CONTINUOUS IMPROVEMENT█ Conducted operations training with new management, lead, and corporate personnel for consistent, seamless operation.█ Mentored 3 leads promoted to managers and 2 managers advanced into corporate roles.█ Strengthened merchandise protection standards, reducing shrink 70%+ in multiple stores.OMNI CHANNEL MANAGEMENT █ Facilitated seamless processing of online orders for delivery or in-store pickup as key member of team identifying, developing, and implementing e-commerce solutions and enhancements.█ Developed digital operations playbook, including company best practices, checklists, and instructional documents.CRISIS RESPONSE█ Spearheaded institution of e-commerce processes for multiple stores. Manage 2 leads and 15-20 associates shipping up to 1.2K orders daily. █ Enforced adherence to CDC and store recommendations as key member of store’s crisis management team. Distributed Personal protection equipment (PPE) to customers and employees. LEADERSHIP█ Managed company store used to test new initiatives; oversaw plan, staff, and reporting.█ Influenced sales with timely delivery of products to floor in partnership with store management. Show less

Directed team of 5 investigators tasked with protecting company’s assets from internal and external theft and potential fraud. Trained staff to monitor CCTV cameras, apprehend suspects, and validate customer identity. Led monthly safety and risk management audits for compliance. █ Reduced shrink from 2.8% to .8% in one year. ─ Established merchandise protection standards for identified high shrink departments adopted by entire division within 6 months of implementation following… Show more Directed team of 5 investigators tasked with protecting company’s assets from internal and external theft and potential fraud. Trained staff to monitor CCTV cameras, apprehend suspects, and validate customer identity. Led monthly safety and risk management audits for compliance. █ Reduced shrink from 2.8% to .8% in one year. ─ Established merchandise protection standards for identified high shrink departments adopted by entire division within 6 months of implementation following initial success. Show less

Oversaw 5 departments and staff of 26, including 3 team leads. Aligned merchandising, staffing, quality control, loss prevention and inventory control in alignment with corporate objectives. Led loss prevention team in implementation of operational processes and procedures. Established SOPs, rescuing locations with loss prevention and inventory problems at request of district and regional loss prevention manager. █­ Reduced shrink 25% within first 6 months.█­ Decreased shrink 40%… Show more Oversaw 5 departments and staff of 26, including 3 team leads. Aligned merchandising, staffing, quality control, loss prevention and inventory control in alignment with corporate objectives. Led loss prevention team in implementation of operational processes and procedures. Established SOPs, rescuing locations with loss prevention and inventory problems at request of district and regional loss prevention manager. █­ Reduced shrink 25% within first 6 months.█­ Decreased shrink 40% YOY in highest-risk store.█ Recognized formally for moving $4M worth of inventory out of store generating $17M annually.█ Secured $200M in funding from Board of Directors to transform company’s way of doing business, authoring test processes for pilot program.█ Implemented company’s new college management development program, training and developing recently promoted management candidates as designated Southwest Regional learning center.█ Boosted associate morale with meaningful feedback and recognition programs for associates recognized by customers or as going above and beyond. Show less

Trained, coached, scheduled, and supervised staff of 6–11 associates, consistently exceeding quotas for gross revenue and profit. Conducted performance evaluations.█ Promoted to operations manager in 2 years for demonstrated leadership skills and continuous improvement mindset.█ Earned fast-track promotion from initial role as technology sales team lead in 1 year for superior job performance and consistency in meeting and exceeding challenges and objectives.