Mark Rasim Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

• Evaluate adequacy of quality assurance agile standards• Firmware testing, software/Nura App testing from a user perspective• plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality• develop, recommend and monitor corrective and preventive actions• prepare reports to communicate outcomes of quality activities• Tested & debugged 2 products NURATRUE & NURABUD released AUG 2021 nura.co

Melbourne, Victoria, Australia

I was re-deployed into another role in March 2020 Due to Covid-19 related matters.-Lead, manage, support and develop the Customer Service team to ensure high levels of service to customers including B2B-Prepare full roster for 20+ employees over two Sound Studio locations-Training staff at Nuraphone resellers (JB HI FI & Harvey Norman), frequent catch ups, following up on the allocated territory in Victoria-Drive optimisation for Customer Service as it relates to current… Show more I was re-deployed into another role in March 2020 Due to Covid-19 related matters.-Lead, manage, support and develop the Customer Service team to ensure high levels of service to customers including B2B-Prepare full roster for 20+ employees over two Sound Studio locations-Training staff at Nuraphone resellers (JB HI FI & Harvey Norman), frequent catch ups, following up on the allocated territory in Victoria-Drive optimisation for Customer Service as it relates to current market-Ensure timely and accurate reporting of KPI’s, investigating and reporting on variances, working to correct any variances-Build and maintain strong relationships with the Nura resellers (JB HI FI & Harvey Norman)-Develop, recommend and implement improvements in the internal materials handling and administrative processes to improve customer service, productivity, lead time, quality and cost efficiency-Engage with service providers, logistic team & online customer service team-Lead cross-functional work as an individual or in small teams depending on the size/scope of the initiative-Prepare process and value chain analysis to support problem solving and decision making - Bump in/out liaison with both semi-permanent locations as well as ad-hoc events (Melbourne Music Week, ACMI, Pause Fest)- Leading and Inspiring team of multiple locations- KPI Management, Forecasting & Reporting of metrics of SoundStudio activations- Awareness of industry and consumer trends to ensure best outcome of experience- Inventory management for multiple locations- Handle all customer escalation matters Show less

Melbourne, Victoria, Australia

Communicating with Nura customers and members of the public directly - being friendly, helpful and demonstrating a problem-solving mentality Experience in achieving sales targets in a fast-paced environment by demonstrating exceptional customer service, product knowledge and selling skills Communicating with Nura customers in person - being friendly, helpful and demonstrating the product through a sales lens Resolving customer queries using Nura’s systems communication and knowledge… Show more Communicating with Nura customers and members of the public directly - being friendly, helpful and demonstrating a problem-solving mentality Experience in achieving sales targets in a fast-paced environment by demonstrating exceptional customer service, product knowledge and selling skills Communicating with Nura customers in person - being friendly, helpful and demonstrating the product through a sales lens Resolving customer queries using Nura’s systems communication and knowledge management systems Understanding and applying Nura’s policies, processes, procedures and knowledge base information Providing recommendations for customer relations improvement, based on customer interactions Show less

Melbourne, Australia

• Customer Service, Coaching & Leadership• Conduct product training• Motivate and manage team to meet and exceed store KPI’s• Troubleshoot IT products for customers• Product advice and solution up-selling• Hardware and software upgrades• Coordinating repair/warranty requests with external vendors• Product placement and visual merchandising

Melbourne, Victoria, Australia

- Technical troubleshooting between customer and vendors (Lenovo, HP, Apple and Microsoft). - Managing inbound and outbound calls. - Building professional relationship with vendors and customers. - Record keeping and data documented into HELPMASTER PRO. - Data entry and admin skills using Google drive and MS office. - Set up and maintain content listings on Ebay and other platforms. - Developing product keywords, SEO and new product launching. - Managing and… Show more - Technical troubleshooting between customer and vendors (Lenovo, HP, Apple and Microsoft). - Managing inbound and outbound calls. - Building professional relationship with vendors and customers. - Record keeping and data documented into HELPMASTER PRO. - Data entry and admin skills using Google drive and MS office. - Set up and maintain content listings on Ebay and other platforms. - Developing product keywords, SEO and new product launching. - Managing and responding to online sales and customer enquiries. - Troubleshooting and product recommendation for customers. - Increased customer feedback from 98.1% to 99% in 6 weeks. - Generating Sales reports, marketing activities and analytics. - Coordinating deliveries with AUSPOST and STARTRACK. Show less

Bachelor Of Business, Marketing/Marketing Management, General

Diploma, Business Administration And Management, General

Master Of Business Administration - Mba

Currently on hold