Mark Ratekin, Ccxp

Mark Ratekin, Ccxp Email and Phone Number

Certified Customer Experience Executive with a Passion for Driving Business Impact via Analytics-Driven Customer Insight; former member of the CXPA Board of Directors @ Forsta
Mark Ratekin, Ccxp's Location
Carmel, Indiana, United States, United States
Mark Ratekin, Ccxp's Contact Details
About Mark Ratekin, Ccxp

As a seasoned marketing executive with 25+ years of experience in the industry, I have a demonstrated ability to drive profits and increase sales through data analytics along with improving client relationships and processes. My experience in project management and operational support allows for improved strategic and analytical insight to power organizational objectives.Throughout my career, I’ve achieved calculated and strategic performance results. Highlights include leading firms to see double-digit growth, reducing cycle time to improve customer relations, and providing team leadership and operations management resulting in significant revenue retention and enhanced operational efficiency.Experienced in all facets of an organization, from strategic client consulting and metrics design and analysis to financial and operational management and support, I know the driving factors of a successful business and the types of costly mistakes to avoid. My extensive background combined with staying abreast of new and upcoming industry fluctuations energizes my performance to further improve long-term business success.

Mark Ratekin, Ccxp's Current Company Details
Forsta

Forsta

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Certified Customer Experience Executive with a Passion for Driving Business Impact via Analytics-Driven Customer Insight; former member of the CXPA Board of Directors
Mark Ratekin, Ccxp Work Experience Details
  • Forsta
    Head Of Global Cx Consulting
    Forsta Jun 2022 - Present
    London, Gb
    I lead the global CX consulting team at Forsta; our group works with clients and prospects around the world to help them bring their customer experience programs to a greater level of maturity.
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  • Forsta
    Principal Consultant, Global Cx Consulting
    Forsta Sep 2019 - May 2023
    London, Gb
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  • Confirmit
    Director, Cx Consulting
    Confirmit Jun 2018 - Sep 2019
    London, Gb
    At Confirmit, our passion is to empower people to improve their world by making voices matter. The CX Consulting group helps customers grow their customer experience (CX) programs to maturity, enabling transformational change that optimizes customer and employee experience while maximizing business outcomes.
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  • Ratekin Consulting, Llc
    President
    Ratekin Consulting, Llc Jun 2017 - Jun 2018
    I provided consulting services for organizations needing assistance with their strategic direction in operations, marketing or finance. Guidance was driven by in-depth analysis of the firm's internal data to provide insight and direction on the development of critical performance metrics.
  • Infodynamics Inc
    Chief Operating Officer
    Infodynamics Inc Mar 2014 - Apr 2017
    Fishers, Indiana, Us
    I provided oversight and strategic direction throughout the company’s major business channels to develop and implement key metrics for sales and marketing trends, pricing processes, and cash-flow forecasts. I also applied cross-functional management and support to human resources, financial executives, customer support team leadership, marketing initiatives, and dealer channel management to drive sales goals and process improvement.Key Contributions:● Designed and implemented the first price increase in eight years to oversee the firm during a period of double-digit growth.● Substantially improved employee relations and morale within the company while reducing cycle time on customer support inquiries.● Developed updated metrics to track profile activity and channel trends to increase operational analysis.● Executed pay and demand level strategies through implementing successful hiring, training, and coaching techniques.
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  • Walker Information
    Senior Vice President, Consulting Services & Resource Management
    Walker Information Feb 1990 - Feb 2014
    Indianapolis, Indiana, Us
    Throughout my tenure, I improved processes and provided team leadership in several key roles throughout the organization. I directed key management initiatives including the development of new pricing and cost reviews to increase profits while managing the improvement of customer relationships for Fortune 500/Fortune 1000 companies. My strategic design and implementation of key performance indicators streamlined sales forecasting through improved sales and operational metrics. Co-developer of an innovative customer due diligence service for M&A clients.Positions Held:Senior Vice President, Consulting Services / Resource Management (2005 to 2014)Group Vice President / Corporate Controller (2003 to 2005)Vice President, Resource / Data Management (2000 to 2003)Vice President / Manager, Client Services (1997 to 2000)Vice President, Resource Management (1995 to 1997)Account Representative / Senior Account Representative (1990 to 1995)Key Contributions:● Co-developed and administered the Walker Index, a simulated stock portfolio that successfully outperformed Dow 30, S&P 500, and NASDAQ market indices by a factor of 5 to 7 times over a 20-year period.● Provided team leadership and direction through crisis to stabilize revenue of $3M through improved strategies and profit retention programs.● Successfully managed operational support for the firm’s largest client, resulting in over $6M in revenue.● Identified and eliminated redundancies in process flow to reallocate and deploy $250,000 in resources.
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  • Anderson University
    Adjunct Professor
    Anderson University Aug 2011 - Dec 2013
    Anderson, In, Us
    Through envisioning long-term university initiatives, I implemented educational efficiencies for the MBA Program in the Falls School of Business. I served as a leader for the marketing curriculum, creating course instruction and lecture content, and provided professional coaching and career counseling to help students achieve success.Key Contributions:● Effected a curriculum-based approach to teaching Strategy and Change Management to students.● Played integral role in developing curriculum content for courses and syllabi to further educational objectives of the university.● Executed performance evaluation procedures for students, including providing career counseling and coaching to students to further the overarching success of the MBA program.
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  • Emmis Broadcasting
    Project Director, Market Research Division
    Emmis Broadcasting Jul 1988 - Feb 1990
    My effective leadership of market research resulted in market feasibility listenership study results through examination of radio formats, playlist selection, and rotation. I also served as a main contact related to information technology needs.Key Contributions:● Conducted an analysis which proactively identified a possible significant loss in audience that a change in format would cause, ultimately saving the company from reduced performance and decreased revenue.● Minimized error with the implementation of an automated system to scan research questionnaires.● Designed and executed an automation process for downloading and processing radio ratings data.● Oversaw all aspects of market research.

Mark Ratekin, Ccxp Skills

Leadership Customer Experience Team Building Consulting Strategic Partnerships Customer Retention Start Ups Data Analysis Forecasting Customer Satisfaction Business Development Market Research Customer Loyalty Management M&a Analysis Business Analysis Competitive Analysis Vendor Management Team Leadership Process Improvement Customer Relationship Management Strategic Planning Strategy Competitive Intelligence Management Consulting Operations Management Customer Insight Program Management Marketing Leadership Development Cross Functional Team Leadership Change Management Training Product Management Critical Thinking Financial Analysis Business Intelligence Business Process Improvement Budgets Marketing Research Business Strategy Management Strategic Consulting Saas Project Management Coaching Analytics Marketing Strategy Crm Analysis Brand Loyalty

Mark Ratekin, Ccxp Education Details

  • Anderson University
    Anderson University
    Mba
  • Wabash College
    Wabash College
    Business Minor
  • Rushville Consolidated High School
    Rushville Consolidated High School

Frequently Asked Questions about Mark Ratekin, Ccxp

What company does Mark Ratekin, Ccxp work for?

Mark Ratekin, Ccxp works for Forsta

What is Mark Ratekin, Ccxp's role at the current company?

Mark Ratekin, Ccxp's current role is Certified Customer Experience Executive with a Passion for Driving Business Impact via Analytics-Driven Customer Insight; former member of the CXPA Board of Directors.

What is Mark Ratekin, Ccxp's email address?

Mark Ratekin, Ccxp's email address is cc****@****mit.com

What is Mark Ratekin, Ccxp's direct phone number?

Mark Ratekin, Ccxp's direct phone number is +131735*****

What schools did Mark Ratekin, Ccxp attend?

Mark Ratekin, Ccxp attended Anderson University, Wabash College, Rushville Consolidated High School.

What skills is Mark Ratekin, Ccxp known for?

Mark Ratekin, Ccxp has skills like Leadership, Customer Experience, Team Building, Consulting, Strategic Partnerships, Customer Retention, Start Ups, Data Analysis, Forecasting, Customer Satisfaction, Business Development, Market Research.

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