- With more than 10 years of experience in the customer service industry.- Exposed to different roles and responsibilities in the field of customer service, technical support, email support, social media support, and e-commerce.
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Market ManagerRent.Fun Feb 2024 - Present -
Operations Control DispatcherBlacklane Aug 2022 - Present -
Customer Obsession RepresentativeAmz Allstars Jan 2020 - Aug 2022Philippines- Providing assistance to customers via Email, Social Media platforms, Community websites and phone calls- Ensuring that customers are satisfied with our products- Responsible for reporting to the clients about customer contact drivers on a weekly basis- Escalating customer concerns to the right channel of support- Managed client seller accounts (inventory reports, listing checking, account escalations, product reviews and seller feedback management, etc.) on a daily basis- Initiated projects such as brand launching and policy creation dedicated for the entire team- Lead a team in launching a new operations tool and created its process flow -
Customer Service RepresentativeConcentrix Jul 2016 - Oct 2019Philippines- CSR/TSR position for Microsoft Community and Social Media- Chat support position for Microsoft Xbox -
Customer Service RepresentativeTelus Mar 2015 - May 2016Philippines- Customer Care Associate
Mark Raymond Isidro Education Details
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World Citi CollegeNursing Education -
World Citi Cillege
Frequently Asked Questions about Mark Raymond Isidro
What company does Mark Raymond Isidro work for?
Mark Raymond Isidro works for Rent.fun
What is Mark Raymond Isidro's role at the current company?
Mark Raymond Isidro's current role is Market Manager | Customer Advocate.
What schools did Mark Raymond Isidro attend?
Mark Raymond Isidro attended World Citi College, World Citi Cillege.
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