Mark Bissell Email & Phone Number

London Area, United Kingdom

Pembridge, England, United Kingdom

Pembridge

Hereford, United Kingdom

ICT Head of service for the Herefordshire Housing Group.Reviewed, developed and refreshed the ICT strategy to meet the current and emerging needs of the the group, to meet the needs of a diverse mix of commercial and not for profit business units, with diverse commercial, governance, risk and compliance needs and constraints.Restructured the internal ICT team to support the development of the business into a group with both Not for Profit and commercial business units and their quite different ICT requirements.Led cloud migration initiatives including migration of corporate mail services to cloud, using office 365, to improve scalability, accessibility, reliability and deployment speed, in support of commercial contracts. Led a network assurance programme to improve the governance, risk and compliance aspects of the groups network infrastructure and services to ensure they met both the not for profit and commercial requirements of the group.Designed and costed IT solutions for commercial contract opportunities; sourcing software and service elements, writing tender response documentation, preparing presentations and attending interviews during bid processes as necessary.Upgraded mobile working solution to a mobile OS agnostic version to allow use of low cost android handsets and lay foundation for introduction of BYODWorked extensively with both internal and external auditors to identify improvement opportunities and provide assurance to internal and external stakeholders.Reviewed, developed and pursued an enterprise architecture strategy to support the strategic business drivers of the group and the development of mission critical capabilities including mobile working, rapid contract mobilisation and scalable ICT infrastructure.Developed ICT Policy and contributed to a number of important business groups including; VFM group, Quality & Performance group, Finance and governance group, Security review group.

Hereford, United Kingdom

ICT Head of service for Herefordhsire Housing.Slashed £186K (66%) off ICT overheads following separation from the local authority and consistently delivered annual negotiated cashable saving of between £35K - £82K each year for over a decade, through procurement, negotiation, service challenge and modernisation activities.Procured and implemented IP based telephone system and contact centre as part of a strategic initiative to mould service delivery around customers.Procured and implemented a mobile working solution for 50 tradesmen working on responsive and cyclical repairs on over 5500 homes.Made significant value for money savings through the introduction of server virtualization.Procured and managed the implementation and integration of numerous packages and modules including asset management, HR, Intranet, Housing management, ASB, business intelligence, enterprise reporting, service desk, finance.Replaced the RSL's three existing Unix based core business systems with a single tightly integrated Windows based package.Planned and managed the relocation of over 100 staff and their equipment from the Local Authority voice and data infrastructure and offices to new offices and infrastructure over a three day period, without loss of service.Developed and implemented both the IT and ICT/IS Security Policies and chaired the security review group.Introduced and embedded ITIL service management best practice.Non IT related experience has included a range of activities including complex alleged misconduct investigations, sitting on Job evaluation panels, conducting a major internal investigation for the CEO and acting as a Business adviser for Young Enterprise.

Introduced a range of quality corporate network services to 8 sites within the UK, 1 international site and 50 home workers and roaming users.Established ICT facilities for a production facility in Turkey.Successfully protected cash flow during system integration of a £10M tech support aquisition with 1200 contracts and 90 engineers.Investors in people audit selected the IT department as the benchmark for how the company should develop staff within the context of the business plan.Introduced a low cost broadband solution VPN solution saving in excess of £40K pa,Negotiated a 36% discount(£49K) discount on server hardware for a new ERP Package.Introduced a packaged based helpdesk solution and best practice standards to improve quality of service and reduce overheads.Outsourced PC support for regional offices and home users to improve quality of service and reduce overheads.Rebuilt morale and reputation of the IT department by concentrating on customer service standards within the context of a win-win relationship between the department and internal customers.Systematically improved quality and reliability of infrastructure to allow downsizing of relevant support team.

Hereford, United Kingdom

Planned and Managed the creation of an NT WAN linking 5 regional offices to HQ.Responsible for the creation of the Corporate Intranet.Designed and implemented a bespoke Profit related pay system serving 500 employees.Planned and implemented modifications for year 2000 compliance across bespoke core business systems.

Bachelor Of Science B.Sc.(Hons), Maths/Physics/Geography, 2:1

Education record

Activities and Societies: Rugby, Photography

Education record