Mark Reichard Email & Phone Number

Washington Dc-Baltimore Area

Washington, District Of Columbia, United States

Led development of custom API gateway for microservices as part of a COTS case management system implementation. .Net Core WebApi, Azure SQL, Key Vault, Azure functions, Azure DevOps.

Washington, District Of Columbia, United States

Enabled public and grantee access to 15 years of previously offline program data by developing data warehouse applications for the federal CSBG and LIHEAP programs, including standard and ad hoc reports and data visualizations. Angular, Php, MySQL, Drupal. Helped state LIHEAP programs construct legally compliant, accurate, and equitable benefit matrices and program processes by developing a variety of online data quality and reliability tools. Replaced slow and inefficient on-site, hands-on grantee training and technical assistance with self-serve, always available tools. React, Php, MySQL.

Willoughby, Ohio, United States

Assisted B2B distributer with all aspects of technology strategy, vendor management, and COTS product selection. Provided hands-on development of e-commerce and business intelligence solutions. Enhanced United Industrial's B2B e-commerce site to improve usability, simplify ordering, and increase user registrations, contributing to a 28% YOY increase in e-commerce sales. Migrated the site to Azure. Umbraco CMS, C#, ASP.NET, Entity Framework, SQL Server, Azure. Implemented Microsoft Power BI to replace manually generated, Excel based financial, sales and inventory reports. Developed data visualizations, Azure Data Factory ETL processes to load ERP data to Power BI, and implemented an integration runtime to securely their on-prem data to Azure. Azure Data Factory, Power BI, Azure Self Hosted Integration Runtime.Developed .Net libraries to integrate the United Industrial B2B e-commerce Web site with their FACTS ERP system using vendor supplied SOAP Web services endpoints.

Washington D.C. Metro Area

Spearheaded development of a Web based service planning software application licensed by six largest counties in Ohio and handling over 20,000 Medicaid HCBS waivers in Ohio. Hired and supervised development team, designed product architecture, and managed implementations. Counties implementing Plan Manager realized over 500% ROI and preventing print of over 2 million pages and mailing of over 40,000 documents annually. Angular, Web API, SQL Server.

Cleveland, Ohio, United States

Lead development of a multilingual Web CMS licensed to customers ranging from universities to electric utilities to a global manufacturer with sites in 7 languages and millions of page views per month. Included workflow, SEO and email marketing. ASP.NET, SOAP Web Services, SQL Server.

Cleveland, Ohio, United States

As the engagement manager for this iData enterprise customer, I managed multiple development projects for Cuyahoga County including: A complaint portal for citizens to submit questions and complaints to a county government with back-end management screens and workflow. Replaced phone calls and manual workflows for over 3000 complaints in the first year. Angular, Web ¬¬API, Entity Framework, SQL Server.The Board of Elections Web site including voter tools (check your registration, view sample ballots, hours and directions to polling location, vote by mail request) candidate tools, poll worker registration and election results reporting for over 1600 precincts (part of an effort that allowed results to be reported on election day for the first time in 8 years). ASP.NET, Web API, SQL Server. Development of benefits selection, time and attendance system integration and other HR apps for county agencies with over 4,500 employees. ASP.NET, SQL Server. Led the implementation of iData’s Web CMS for more than 80 Web sites in three languages. This included a mobile-first, responsive redesign as well as implementation of several e-government apps (service requests, recreation and class registration, newsletter subscriptions, and several business attraction applications). ASP.NET, SQL Server. Regional EMS dispatch system automation. ASP.NET, SQL Server.

Avon, Ohio, United States

Managed multiple iData projects with Jenne that moved this $750 million company from no online sales in 2006 to a majority e-commerce business by 2018. These included: Implementation of iData’s e-commerce Web CMS system to enable online ordering. ASP.NET, SQL ServerIntegration of the e-commerce Web site with Jenne’s Epicor distributor ERP and CRM systems to provide a completely unified experience for customers whether online or dealing with reps offline (customer-specific pricing, quotes, orders, returns, service requests, training requests, certification management, etc.). ASP.NET, SQL Server, Epicor CRM, Epicor ERPImplementation of distributor microsites and Web services to allow customers to order directly from their purchasing system and to allow end customers to order from Jenne distributors directly on the Jenne site. ASP.NET, ASMX Web services, SQL Server

Cleveland, Ohio, United States

Managed multiple development projects for CCBDD including: Development of an Intranet interfaced to the Board’s HR systems (time and attendance, benefit selection, badge request). ASP.NET, SQL Server, Cyborg System HR Hub. Implementation of iData’s Plan Manager individual service planning application to support Web-based service plan creation, automated workflow for approvals and electronic distribution. Angular, Web API, SQL Server.Client service system COTS product evaluation, vendor management, and project remediation. iData’s first project with the Board was consulting to evaluate a Web-based COTS client management system the board was implementing. Performed technical and functional evaluations of the product, implemented an issue tracking system and other project governance measures and eventually assisted with negotiating contract termination with the vendor. ASP.NET, SQL Server, Provider Gateway Client Management System

Implemented iData Technologies’ Synapse multilingual CMS to deliver content on Swagelok’s e-commerce site in 7 languages with 200 content authors on five continents. Developed e-commerce extensions for the CMS to allow for multilingual, multi-currency, multi-unit product search and purchasing. Interfaced the site with Swagelok’s ERP system, multiple distributor systems worldwide, and customer purchasing systems such as SAP and Ariba. Developed custom applications for translation management, distributor systems integration and corporate intranet. ASP.NET, SQL Server, Scala Distribution System, SAP Ariba Purchasing, IBM i2.

Managed development of multilingual Web content management applicatition as well as database driven informational and e-commerce client applications.

Mba, Finance, Accounting, International Business

Graduate Diploma, Arabic Language And Literature

Ba, International Studies

Honors for thesis in International relations.