Mark Reiter MD MBA is the founder and CEO of Emergency Excellence. He is a board certified emergency physician practicing in Tennessee. Dr. Reiter has extensive emergency department leadership experience and organizational experience at the state and national levels. He is the Past President of the American Academy of Emergency Medicine (AAEM), and has served on the AAEM Board since 2005. In the past, he has served on the Board of Trustees of the Medical Society of New Jersey and as a Councilor for the AMA Council on Legislation. Dr. Reiter publishes (over 50 publications) and lectures (over 50 lectures) nationally and internationally on emergency department operations and quality topics. Dr. Reiter has an MBA with concentration in Healthcare Policy and Administration and has extensive experience in emergency department consulting. Dr. Reiter has been interviewed over 40 times for national media including CNN, The Wall Street Journal, The Atlantic, and Health Magazine. Dr. Reiter also serves as residency director for the emergency medicine residency at University of Tennessee-Murfreesboro.Specialties: Emergency Medicine, Emergency Department, Emergency Room, Administration, Operations, Benchmarking, Consulting, Quality, Patient Satisfaction, Patient Flow, Throughput, Patient Callbacks, Discharge Phone Calls, Leadership, Policy