Mark Remington Email and Phone Number
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20+ years of hands-on experience automating and transforming financial services, retail and Ecommerce enterprises. A proven strategic executive with a diverse background in High volume Contact Center technologies, CX engagement enhancement, e-Commerce strategy, technology driven marketing initiatives, social media, CIO, CTO, customer service, project/program management, e-commerce software development. Experience with recruiting key talent to accomplish project goals and objectives, develop and establish performance and monitoring criteria, lead governance teams, and drive external resources to complete tasks on time and within budget. • Contact Center Technologies (Genesys, NICE, Cyara) Workforce Mgmt, Voice, IVR, Email, Intelligent routing and workflow• Led Migration of over 30 Financial Services Web Properties to AWS Public Cloud / AWS certified cloud practitioner• Scrum, Zero Trust Admin, Containers, Agile Software Development SDLC• IT Delivery and Project Management /Agile/ Safe certified• IT Strategy and Technology Roadmaps • Data Management (MDM) / Data Warehouse / ETL • Content Mangement (Adobe AEM)• SEO, SEM, Business Intelligence (BI) / Analytics• EDI platforms & implementation • Cloud Computing (PaaS, SaaS, IaaS)• Business Process Re-engineering• Start-ups & High Growth M&A• Community and Social Networking • Mobile commerce Platform Development• Vendor Negotiation with P&L Responsibility• Enterprise change and architecture Governance to identify and control risk
Capital Group / American Funds
View- Website:
- fpcgllc.com
- Employees:
- 20
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Vice President, Customer Experience Technologies At The Capital Group | American FundsCapital Group / American FundsCalifornia, United States
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Vice President, Customer Experience Technologies At The Capital Group | American FundsCapital Group / American Funds Jan 2014 - PresentLos Angeles, Ca, UsCapital Group is one of the world’s largest investment management organizations with assets of more than 1.9T USD under management. It comprises a group of investment management companies including American Funds. Responsible for the development and deployment of the Enterprise IaC strategy for Cloud (AWS/GCP/Azure) based applications. Leveraging legacy IaaS and Cloud native services using a hybrid model to expand application consumption of Cloud services while managing cost, security, and innovation. Lead the Contact Center IT team through design, build, and operate of the Genesys Enterprise Voice Platform for 12 LOBs. Functional Areas;- AWS strategy and delivery using IaC for Cloud native services - Contact Center (Genesys, NICE, Cyara, Cisco) IVR, eServices, Chat, interaction routing- Monitoring- Security - Scale -
Chief Information Officer / Performance MarketingIntela Llc Jun 2012 - Oct 2013Tel Aviv, IlIntela is a global provider of database marketing solutions, offering proprietary web and mobile marketing platforms for brand advertisers, advertising agencies, direct marketers and publishing partners.Lead the strategy, design, deployment and growth of the Intela Worldwide Email Delivery, Precision Ad Targeting, Database Marketing, Data Acquisition, and Network platforms: www.intela.com•Lead the strategy, design, deployment and growth of the Intela Worldwide Email Delivery, Precision Ad Targeting, Data Acquisition, and Network platforms: www.intela.com•Define and Develop all front and backend systems to support the intela.com SaaS marketing platforms.•Led multiple Agile development teams of 25 developers, QA, DBA using Scrum and Kanban methods. Engineering teams for server-side platform development, Web UI development and Database team in US and UK. Used Jira as the Agile management tool for story tracking and reporting•Develop, negotiate, and maintain key supplier relationships with service providers and platform vendors •Lead design and integration initiatives with third party network platforms (CAKE)•Manage email infrastructure the delivers and assesses more than 1B marketing messages (mobile, email, web) per month.•Grow Data Warehouse capabilities to drive targeted recommendations of advertiser messages based on consumer behavior•Lead technology teams in US and London to support Global commercial and Consumer Platforms• Develop and Implement Recommendation Engine Strategies / Myrrix •Support all Global Data Center and Delivery Network Infrastructure. US/EU•Manage Global IT and Development Staff•Lead new product initiatives, from design to deployment. -
Vice President Ecommerce And Chief Technology OfficerRitz Interactive Oct 2005 - Jun 2012UsLead the strategy, design, deployment and growth of 12 e-Commerce web sites at Ritz Interactive. All twelve e-commerce properties received more than 225M annual page views with online revenue exceeded $140M. 2011 Internet Retailer 500 rank of 175. Top Sites include: www.ritzcamera.com (Consumer Electronics vertical - Internet Retailer top 200 site)www.boatersworld.com (Marine vertical)www.scrapbookingalley.com (Home goods vertical)•Manage all web technologies (IBM Websphere Commerce), site features and interfaces to back office systems*Define and lead the SDLC, team processes, strategic new features, third party integrations, testing, code rollouts, and site upgrades.*Create key merchandising tools to support >125k skus and many different product categories (including electronics, photo, footwear, clothing, crafting, home improvement, and others)•Develop, negotiate, and maintain key supplier relationships with service providers and platform vendors •Lead design and integration initiatives with PayPal, Google, Amazon, Buy.com, Ebay and affiliate commerce programs•Develop Extensive EDI interfaces to deliver new sales channels•Identify and implemented new SEO and SEM technologies to improve search ranks and ROI on Adword campaigns•Architect changes to support advanced Analytics and improved conversion initiatives•Establish strategic vision for implementing new web based sales channels. •Define and implement retail store data integrations to support multi-channel inititives.•Develop mobile commerce applications -
Vice President Engineering / OperationsPivx Jun 2004 - Oct 2005•Managed the Engineering, QA, and operations teams of the PreEmpt, Threat Focus, and PreView products•Architected and strategically positioned the Threat Focus and PreView products to enable PreEmpt sales•Customers included Dell and Gateway with more than 150,000 installed applications•Chief architect of the patent pending PreView Desktop security assessment program. Including responsibility of all software engineering, testing, product positioning, delivery of the product, and reseller channel support•Authored security patent “Systems and Methods for Vulnerability Detection and Scoring with Threat Assessment”
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Founder / Cto / Ecommerce SecurityThreat Focus Sep 2002 - Jun 2004•Created intrusion detection security product using a web-services environment for SME and Fortune 1000 IT organizations. •Designed and built LAMP based SaS application for scanning and security alerts •Sold to PivX Solutions in June 2004
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Vice President It And Product DeliveryCqos, Inc. Apr 2001 - Sep 2002
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Vice President OperationsIndicast Apr 2000 - Apr 2001•Voice based application for mobile application navigation, speech recognition, and customer-centric data retrieval based on VoiceXML.
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Director, Data Center Operations And Internet EngineeringConcentric Network May 1996 - Apr 2000Nyc, New York, Us*Managed Web design team for corporate sites, database driven sites, and community sites of more than 75 staff in a 24x7x365 across 4 locations in the US.•Developed and grew the team that installed, supported, and managed over 2000 Linux and MS based servers nationwide.•Responsible for all Nationwide 24/7 Data Center engineering and service delivery; including IP engineering, and new web-based hosting product development•Was responsible for all planning, budgeting, and construction of 4 North American Data Center locations (New Jersey, Chicago, Santa Clara, Irvine). -
Operations / Engineering / Site ManagerAkzo Nobel Oct 1991 - May 1996Amsterdam, Noord Holland, Nl•Managed IT division of Fortune 100 International Company delivering business management systems and paint management systems to over 3,000 North American customers that supported $175M in annual revenue•Led divisional staff of 40 including product management, accounting, engineering, QA, and operations.•P&L responsibility of $10MM annually.
Mark Remington Education Details
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California State University, Long BeachIndustrial Psychology -
California State University, Long BeachPsychology / Business Minor
Frequently Asked Questions about Mark Remington
What company does Mark Remington work for?
Mark Remington works for Capital Group / American Funds
What is Mark Remington's role at the current company?
Mark Remington's current role is Vice President, Customer Experience Technologies at The Capital Group | American Funds.
What is Mark Remington's email address?
Mark Remington's email address is ma****@****oup.com
What is Mark Remington's direct phone number?
Mark Remington's direct phone number is +194997*****
What schools did Mark Remington attend?
Mark Remington attended California State University, Long Beach, California State University, Long Beach.
Who are Mark Remington's colleagues?
Mark Remington's colleagues are R. Michael Clurman, Jr., Gaurang V., Christina Perez, Alexa Kim, Peter Brown, Dimitry Drovniachine, Zaki Bouaoudia.
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