Mark Fulmer Email and Phone Number

I have applied myself to different areas of role and responsibilities, primarily in the services/solutions segments with vertical knowledge to the public sector. I have also applied myself to different business functions such as management, operations, strategy and planning, services/solutions development and customer facing roles. I have experience in managing account & customer relationships, working with delivery teams and client contacts to build improvement action plans, implement change orders, review/approve contractual statements of work (SOW) and ensure key service level agreements are being meet. I apply business management, financial concepts and contract knowledge to analyze client business needs and develop recommendations for quality and continuous improvement plans. Overall, I believe I my strengths and assets are:- Results oriented; “can do, will do” business ethic- Respected, strategic leader with proven track record in delivering results- Strong relationship skills at all levels – customer, partners, employees- Customer focused with strong practical understanding of customer service, contract adherence and solution methodologies- Effective management of change knowledge and implementation with a strong focus on integration of new support and business processes- Broad and deep cross- functional experience- Extensive global business experience: Europe, Asia, North and South America with excellent English and mid-level Spanish language capabilities