Mark Gibson Email & Phone Number

Newcastle Upon Tyne, GB

Ashington, Northumberland, United Kingdom

Cobalt Park, Newcastle Upon Tyne, United Kingdom

• IT Support Team leader. for the P&G account covering 8 sites in the North UK and Ireland with 11 engineers. Key Achievements:
• Deputise frequently, to cover the whole of the UK while the Southern Cluster Leader is out of the office; adding a further 5 sites and 9 staff members to responsibilities
• Covers as an engineer where required, to accommodate large projects or staff absenteeism
• Graduate of an internal management training program; one of only 6 people chosen from 150 plus applicants
• Plays a contributory part of the Employee Council for the last 4 years; working closely with the company management on changes that affect the company (meet every 6 weeks)
• Responsible for the recruitment of all engineers in the north UK; studying CV’s and conducting interviews

Seaton Delaval, Northumberland

• Worked as onsite Desktop support Engineer on the P&G account at Seaton Delaval Plant supporting 450 customers with most of the desktop and laptop requirements.Key Achievements:
• Appointed to a single engineer site for HP and Proctor and Gamble, with sole responsibility for the hardware and software support for the site of 500 plus users
• Held budgetary responsibilities for the control and procurement of IT equipment
• Liaised between different customers and contractors on site
• Trained new engineers and produced the training documentation
• Deputised for superior when on holiday covering the 8 Northern UK and Ireland Sites

Cobalt Park, Newcastle Upon Tyne

Started and an Intern at P&G and the role was then outsourced to HP. The role included taking calls from the UK and English speaking calls from Europe and the USA. We tried to resolve 85% of all call with in 10min relating to all part is the P&G account.

Cobalt Park, Newcastle Upon Tyne

Started and an Intern at P&G and the role was then outsourced to HP. The role included taking calls from the UK and English speaking calls from Europe and the USA. We tried to resolve 85% of all call with in 10min relating to all part is the P&G account.

Hnd Computing, Computer Science, Distinction

Studied general Computing including hardware, software and programming.

Hnd Agri Engineering, Mechanical Engineering

Studied to be an Agricultural Engineer

Education record