Mark Richards Email and Phone Number
Mark Richards work email
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Mark Richards personal email
I am an accomplished strategic leader, known for driving a culture of commercial excellence and aligning all aspects of business strategy to transform the financial performance of products, business lines and organisations to achieve outstanding commercial results and sustainable performance.I have 15 plus years of experience within Financial Services working with FinTechs, Banks, Telcos, and Utilities, specialising in data, technology systems and collections and recoveries services. I have worked with venture capital backed start ups through to integrating within billion dollar global corporations Areas of expertise:• Providing commercial strategy, including value-based product propositions, pricing strategy, product P&L management, revenue optimisation, deal management and leading high value negotiations, resulting in 10-20% increase in revenue per contract• Solving complex business challenges through stakeholder engagement, analytical insight and challenging the status quo to unlock value for organisations, clients, suppliers and wider stakeholder groups• Focusing on people centric culture and partnership, embracing diversity, excellence and integrity across wide virtual teams, forming strong and trusted relationships
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Founder And Commercial Excellence AdvisorAcumeqNottingham, England, Gb
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Vp, Commercial And Growth StrategyEquifax Feb 2021 - Aug 2024Nottingham, England, United KingdomProviding leadership in defining commercial strategy, profit optimisation and growth through product propositions. Covering the Debt Services business and the Credit Reference Agency including the direct responsibility for the following functions: Debt Sale and Advisory, Solution Design, Pre Sales Consultancy, Client and Supplier Commercials and Negotiation Strategy. - Jointly led the annual Strategic Playbook approach for the Debt Services business, defining investment strategy, New Product Innovation and proposition development ($4m annual investment) - Optimise the profitability of TDX Group through product monetisation strategy, across client and supplier commercials (Increasing annual profit by 8% year on year)- Champion for our core mission to enable our customers to live their financial best in all aspects of our business -
Commercial DirectorEquifax Uk Apr 2019 - Feb 2021Nottingham, United KingdomResponsibility across the Equifax Credit Reference Agency business, TDX Debt Services business and Indesser government joint venture business. Working closely with core stakeholders to ensure profitability is optimised whilst client and consumer fairness remains at the core of our business vision. -
Commercial DirectorTdx Group Apr 2018 - Apr 2019Nottingham, United KingdomI optimise the profitability of the Collections and Recoveries Services through: product monetisation strategy; contract performance and investment optimisation; customer retention and development strategy and lead major deal negotiations -
Debt Services Global Pricing LeaderEquifax Mar 2014 - Mar 2018Nottingham, United KingdomResponsible for the Strategic Pricing for all Debt Services products and services across Equifax’s global presence, including collections and recoveries platforms, Recoveries Management servicing, Insolvency (IVAs and Bankruptcies) servicing, Debt Sale and Advisory services.My pricing philosophy focused on value based pricing but with a deep client centric and market understanding, a view of the competitive landscape and a focus on hitting internal profitability targets.I also led commercial negotiations in the UK and set negotiating strategy internationally
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Head Of CommercialTdx Group Apr 2011 - Feb 2014Nottingham, United KingdomResponsible for all TDX UK commercials from: Strategic Pricing, Tactical Pricing, Deal Negotiation, Bid Management and Contract Management owning the end to end commercial engagement with clients from rate card generation to client facing contract negotiations, including lead negotiator for the Government debt collection contract worth >£100m total contract value. Oversaw the growth of TDX client base and revenues which culminated in Equifax purchasing TDX in 2014
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Head Of Market Development, The Insolvency ExchangeTdx Group Mar 2009 - Mar 2011Nottingham, United KingdomResponsible for the go to market proposition for the TIX business line, which delivers insolvency servicing for originating creditors and debt purchasers. I provided thought leadership and delivered transformational industry improvements including a range of propositions and pricing options to attract new clients from a range of industries. Involved in the definition, commercialisation and implementation of the bankruptcy product offering. Oversaw the commercial transition of the TIX business line from a 3 client loss making business to 25+ client profitable business
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Senior AnalystTdx Group Jul 2007 - Mar 2009Nottingham, United KingdomHeaded the Analyst Team for the TIX business line, responsible for delivering client and insolvency industry insight which supported the establishment of TIX as a market leading service provider.I provided analytics to drive service performance and assist with the product roadmap including electronic data exchange, Insolvency Practictioner (IP) fee structures, developing automated client MI and IP performance data to increase liquidation
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Senior Operations AnalystCapital One Sep 2004 - Jun 2007Nottingham, United KingdomResponsible for optimisation of the Customer Services and Sales Departments performance including:design and implementation, using Six Sigma methodologies, of the Sales department call routing and dialer strategies to increase sales by 30%; design of the automated call routing system (VRU) to reduce agent call volume by 20%; lean process design of customer service systems to enable first time resolution on an additional 15% of calls without increasing average call duration -
Risk AnalystCapital One Sep 2001 - Aug 2004Responsible for optimising the collections strategy to increase cash collected and reduce customer roll rates/ charge off. Delivered risk segmentation strategies, implemented through a decision engine; designed dialer files, outbound call timing and resource scheduling to optimise ROI and reported internal department performance and analysis of performance differentiators
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Performance Improvement Project ManagerNorthumbrian Water Sep 1998 - Aug 2001Internal consultant leading process improvement projects across all areas of the business, focused on optimised controls and reporting. I delivered: reduced average letter response times from 3 months to 2 days in the customer services department; increased efficiency of the leak detection unit by more than 30%; reduced costs by 20% and improved customer service rating in the maintenance team and reduce average customer call waiting times from 5 minutes to 30 seconds whilst maintaining costs in customer services
Mark Richards Skills
Mark Richards Education Details
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Management Science
Frequently Asked Questions about Mark Richards
What company does Mark Richards work for?
Mark Richards works for Acumeq
What is Mark Richards's role at the current company?
Mark Richards's current role is Founder and Commercial Excellence Advisor.
What is Mark Richards's email address?
Mark Richards's email address is ma****@****s.co.uk
What schools did Mark Richards attend?
Mark Richards attended Swansea University.
What are some of Mark Richards's interests?
Mark Richards has interest in Writing, Speaking.
What skills is Mark Richards known for?
Mark Richards has skills like Copywriting, Writing, Blogging, Social Media, Public Speaking, Press Releases, Speech Writing, Social Media Marketing, Entertainment, Editing, Journalism, Publishing.
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Mark Richards
London7gmail.com, gmail.com, apax.com, attenda.com, attenda.net, ensono.com, bcpartners.com -
3googlemail.com, bnymellon.com, gridworkspartners.com -
Mark Richards
Head Of Dynamic Multi Asset. 20+ Years Of Experience On Buy And Sell Side In Multi Asset And Equity Pm & Strategist Roles. Expertise In Global Equity, Thematics, Tactical Asset Allocation And Macro Investing.United Kingdom3jpmorgan.com, yahoo.co.uk, jupiteram.com1 +442077XXXXXX
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Mark Richards
London Area, United Kingdom2ksg07.harvard.edu, riotinto.com -
2smurfitkappa.com, smurfitkappa.co.uk1 01 603 XXXXXX
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