Mark Richards Email & Phone Number

Nottingham, England, GB

Nottingham, England, United Kingdom

Providing leadership in defining commercial strategy, profit optimisation and growth through product propositions. Covering the Debt Services business and the Credit Reference Agency including the direct responsibility for the following functions: Debt Sale and Advisory, Solution Design, Pre Sales Consultancy, Client and Supplier Commercials and.

Nottingham, United Kingdom

Responsibility across the Equifax Credit Reference Agency business, TDX Debt Services business and Indesser government joint venture business. Working closely with core stakeholders to ensure profitability is optimised whilst client and consumer fairness remains at the core of our business vision.

Nottingham, United Kingdom

I optimise the profitability of the Collections and Recoveries Services through: product monetisation strategy; contract performance and investment optimisation; customer retention and development strategy and lead major deal negotiations

Nottingham, United Kingdom

Responsible for the Strategic Pricing for all Debt Services products and services across Equifax’s global presence, including collections and recoveries platforms, Recoveries Management servicing, Insolvency (IVAs and Bankruptcies) servicing, Debt Sale and Advisory services.My pricing philosophy focused on value based pricing but with a deep client centric.

Nottingham, United Kingdom

Responsible for all TDX UK commercials from: Strategic Pricing, Tactical Pricing, Deal Negotiation, Bid Management and Contract Management owning the end to end commercial engagement with clients from rate card generation to client facing contract negotiations, including lead negotiator for the Government debt collection contract worth >£100m total.

Nottingham, United Kingdom

Responsible for the go to market proposition for the TIX business line, which delivers insolvency servicing for originating creditors and debt purchasers. I provided thought leadership and delivered transformational industry improvements including a range of propositions and pricing options to attract new clients from a range of industries. Involved in the.

Nottingham, United Kingdom

Headed the Analyst Team for the TIX business line, responsible for delivering client and insolvency industry insight which supported the establishment of TIX as a market leading service provider.I provided analytics to drive service performance and assist with the product roadmap including electronic data exchange, Insolvency Practictioner (IP) fee.

Nottingham, United Kingdom

Responsible for optimisation of the Customer Services and Sales Departments performance including:design and implementation, using Six Sigma methodologies, of the Sales department call routing and dialer strategies to increase sales by 30%; design of the automated call routing system (VRU) to reduce agent call volume by 20%; lean process design of customer.

Responsible for optimising the collections strategy to increase cash collected and reduce customer roll rates/ charge off. Delivered risk segmentation strategies, implemented through a decision engine; designed dialer files, outbound call timing and resource scheduling to optimise ROI and reported internal department performance and analysis of performance.

Internal consultant leading process improvement projects across all areas of the business, focused on optimised controls and reporting. I delivered: reduced average letter response times from 3 months to 2 days in the customer services department; increased efficiency of the leak detection unit by more than 30%; reduced costs by 20% and improved customer.