Mark Richards Email & Phone Number

Calgary, Canada Area

Richards & Associates Management Consultants Inc. works with leaders and their teams to shape an organization’s ability to produce consistent, reliable results.

Helped re-establish Accenture in the Calgary market by improving relationships with key clients, collaborating with industry and service line Client Executives, business partners, and developing new systems integration and outsourcing business.

Grew key client relationships, successfully delivered customer service, billing, process improvement and systems integration projects. Co-lead of a highly successful utilities and telecommunications consulting practice at BearingPoint, formerly KPMG Consulting.

Delivered major customer care, field enablement, mobile workforce management, billing, and other critical business projects preparing for de-regulation of the Alberta electricity industry. Managed the project management office with ten direct reports and teams of up to 50 people.

Held increasingly Senior Management positions supporting financial and commodity derivatives trading businesses in London, England. Managed operations and project teams of up to 15 people in London, New York and Toronto.

Led sales of investments, implemented new processes and capabilities, and supervised a customer service team of 20 for a large retail and commercial branch.