Mark Vanstone Email & Phone Number

Waterloo, Ontario, Canada

St Marys, Ontario, Canada

General Manager for Sam's Home Hardware, St. Mary's Home Building Centre and Langford Lumber Home Hardware Building Centre

Waterloo, Ontario, Canada

Canada wide POS software installation and training of store staff.Conduct regular store visits to upgrade software, install new modules and train store staff on the changes.Help convert clients existing POS software to our home grown POS software.Manage customer relations for 70 to 80 clients.Conduct bi-annual seminars on various POS related, and inventory management topics.Assist in writing training materials and quarterly client newsletters.Provide material for and… Show more Canada wide POS software installation and training of store staff.Conduct regular store visits to upgrade software, install new modules and train store staff on the changes.Help convert clients existing POS software to our home grown POS software.Manage customer relations for 70 to 80 clients.Conduct bi-annual seminars on various POS related, and inventory management topics.Assist in writing training materials and quarterly client newsletters.Provide material for and create training webinars. Show less

My current job functions vary widely on a daily basis. I am largely responsible for beta site support, which includes speaking daily with our beta sites through e-mail and on the telephone. Also logging new tickets in our defect tracking system for review with our development team. I also support our account representatives when they are in our stores for training or new Prism installs. As part of this support, I provide training and documentation to our staff to make sure they are as prepared… Show more My current job functions vary widely on a daily basis. I am largely responsible for beta site support, which includes speaking daily with our beta sites through e-mail and on the telephone. Also logging new tickets in our defect tracking system for review with our development team. I also support our account representatives when they are in our stores for training or new Prism installs. As part of this support, I provide training and documentation to our staff to make sure they are as prepared as possible, when in stores speaking with dealers. I also play a role in selecting new computer hardware products for our dealers. Through all of my duties, I have gained a wealth of customer service experience and knowledge. I have a passion for making sure our customers are well informed and happy. Show less

Job responsibilities included working in a team environment to assist in QA testing of POS/Inventory management software that is developed and maintained by Home Hardware. My daily duties were to take current beta software and execute test plans that have been approved by our development team. I assisedt in the creation of test scripts, test plans, and implementation of software to our retail stores. Through this I have a great deal of Unix and Windows experience as well as electronic… Show more Job responsibilities included working in a team environment to assist in QA testing of POS/Inventory management software that is developed and maintained by Home Hardware. My daily duties were to take current beta software and execute test plans that have been approved by our development team. I assisedt in the creation of test scripts, test plans, and implementation of software to our retail stores. Through this I have a great deal of Unix and Windows experience as well as electronic communication files. RETAIL APPLICATIONS COMPUTER HELPLINE/ Q.A Show less

Job responsibilities included working in a team environment as well as on my own in a Helpline setting, taking inbound calls from Home Hardware/Home Building Centre, retail outlets and assisting the caller in fixing the particular computer problem they are experiencing. I also acted as liaison between our Helpline and our programmers, which my responsibilities were to take the more difficult calls from junior Helpline and investigate and escalate the calls as needed. I also acted as the Quality… Show more Job responsibilities included working in a team environment as well as on my own in a Helpline setting, taking inbound calls from Home Hardware/Home Building Centre, retail outlets and assisting the caller in fixing the particular computer problem they are experiencing. I also acted as liaison between our Helpline and our programmers, which my responsibilities were to take the more difficult calls from junior Helpline and investigate and escalate the calls as needed. I also acted as the Quality Assurance lead for HomeInfo testing. HomeInfo is a Home Hardware designed retail application of Home's inventory, which is also the ordering system for many of our stores. I tested new versions of the software as well as patches for what is already in our stores. This includes compatibility with multiple operating systems, as well as compatibility with other Home Hardware software. I also carried an afterhours emergency pager in rotation with the rest of our Helpline. This position also called for me to hold many training sessions for new Helpline staff to familiarize them with our software and policies. Many of these sessions are quite technical in nature with regards to the inner workings of our software, as well as general Helpline troubleshooting. Show less