Mark Ricketts Email & Phone Number

Chapel Hill, NC, US

Epic@UNC Learning Street

Epic ADT/Prelude Grand Central ID certified and Trainer credentialed. Working end-user training support to develop knowledge and skill to perform ADT/Prelude job tasks with using Epic applications for physicians, nurses, clinicians and staff at various levels throughout UNC Health Care facilities. Performs the functions directly related to training and.

Chapel Hill, NC

Epic ADT/Prelude certified. Working instructional design and end-user training support to develop knowledge and skill to perform ADT/Prelude job tasks with using Epic applications for physicians, nurses, clinicians and staff at various levels throughout UNC Health Care facilities. Performs the functions directly related to training and user support of.

Nationwide

Support product launches, setup for successes and training strategies for healthcare facilities and colleges to imbed into the client’s processes for improved hospital standards, patient satisfaction and ROI’s.Build and establish best practice training on custom patient and staff education systems that provides interactive capabilities, videos on demand.

Supported training programs for Raytheon for GE Money, Bravo Tech for Diebold, Tri-C College, and Cuyahoga Board of Elections.Customer and Frontline Services, Consumer Client Certification, FDR Computer Card System, EDT, Election systems and policies, Diebold Election Systems International training standard.Trained hundreds of Cuyahoga BOE 2006 poll.

Provide leadership, managerial and/or problem resolution as required to ensure effective coordination of all activities within the Business Units.Acts as the voice of the Executive Team in communications to employees regarding material changes to policies and procedures, compensation plans, or other areas which affect employees. Develop programs to ensure.

Promoted international development, design, implementation, and administration of high quality cost effective skills training, performance improvement, and leadership/management development programs within budgetary requirements at USA, Carribean, UK, China, Japan, Australian, and various Europe locations.Managed training directions and support for.

Managed trainers, vendors, and contractors for training support of several thousand customer service representatives, traffic technicians, data engineers, and network management personnel. Assured Excellent Quality Service Skills, Customer Focused Management, and Total Quality Management programs were maintained for MCI’s World-Class Customer Support.

Formation, education, and leadership of MCI's 1st 'Global' Customer Service Center.Managed and administered training projects for personnel and clients at minimum budget costs.

Formed MCI's first training team to support specialized training for Eastern Area Network Management and Customer Support groups.Analyzed needs, designed curriculum, and presented courses that improved personnel productivity from new-hire to advance training for Customer Support, Transmission Network Surveillance, Switch Ops, Fiber Security, Data Test.

Provided pre and post-sales technical support to major account teams and customers.Managed and coordinated large corporate implementation projects. Conducted and coordinated large presentations, tradeshow events, and customer training.

Developed and presented quality technical training to terminal technicians and field engineers.

Formed MCI's first divisional Transmission Surveillance team and systems training programs.Managed daily operations of 24x7 Network Management NOC center maintaining multiple microwave and fiber optic networks, facilities, and its traffic operations nationwide. Functions included policy establishment, training, team coaching, coordination, scheduling and.

Installed and maintained multiple microwave repeater, junction, and terminal facilities.Assured FCC and FAA regulations compliances and proper traffic operations in NJ, CT, NY and NYC

Maintained daily operations of various 24x7-satellite up/down-link traffic centers that supported worldwide networks and traffic for all branches of the military service and NATOFacility Trainer, USAF Chess champion, Armed Forces Chess representative, and Base DJ

Various Professional, Management, Leadership, Hr And Technical Courses

Executive Preparation

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Various Telecommunications And Technical Courses

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Activities and Societies: Class Vice President, President, plus Chess Club President

Cherokee Language