Mark Ridao Email & Phone Number

Greater Seattle Area

Managed and expanded relationships with three of the top four US wireless providers, driving over $20 million in annual revenue through strategic partnerships and targeted marketing initiatives.Led the launch of multiple AWS cloud platforms and mobile solutions for family controls and network location services, utilizing SafePath product line with high availability, geo-redundancy, and disaster recovery designs.Directed 3 project teams comprising Product Owners, Scrum Masters… Show more Managed and expanded relationships with three of the top four US wireless providers, driving over $20 million in annual revenue through strategic partnerships and targeted marketing initiatives.Led the launch of multiple AWS cloud platforms and mobile solutions for family controls and network location services, utilizing SafePath product line with high availability, geo-redundancy, and disaster recovery designs.Directed 3 project teams comprising Product Owners, Scrum Masters, Engineers, and QA professionals to successfully execute complex product requirements, technical flows, and integration tasks within the defined scope and timelines. Show less

Kent, Washington, United States

Middleware System Engineering working on IBM Sterling Platform, Docker Containers, Kubernetes, and Linux Infrastructure.The best part of the job is collaborating with internal teams to help make there job easier to ensure order management, supply chain, and sales are flowing without issues.REI is a great place to work due to their values. Top notch!!

Greater Seattle Area

Lead Engineer of a global Support Engineering team engaging and managing clients in the Americas, Europe, Asia-Pacific, and Africa generating $3.5 million annual revenue. Our team is responsible for the integration, maintenance, and monitoring of an analytics platform solution for the Telecommunications Industry. Our clients use our analytics technology with the rich customer data from their network and mediation platform to perform intelligent actions that benefit their customers and deliver… Show more Lead Engineer of a global Support Engineering team engaging and managing clients in the Americas, Europe, Asia-Pacific, and Africa generating $3.5 million annual revenue. Our team is responsible for the integration, maintenance, and monitoring of an analytics platform solution for the Telecommunications Industry. Our clients use our analytics technology with the rich customer data from their network and mediation platform to perform intelligent actions that benefit their customers and deliver high customer satisfaction. Show less

Greater Seattle Area

- Collaborated with Sales, Program Managers, and Management to review Request for Proposals from potential clients. As a team, we created and submitted Design Solutions, Cost & Scoping Estimates, Statement of Work and project delivery schedule documentation.On-premise installation, configuration, networking, troubleshooting and support handover of analytics platform(s) of HPE BladeSystem with Red Hat OS and Oracle DB Cluster backend storing data on HPE Storage Arrays.

Bellevue, Wa

Successfully architected, implemented, integrated, and launched a JAVA based contact address book service (that utilizes SyncML and SOAP XML Web Services) within the data center of a wireless telecom provider. Solution consisted of a highly available, redundant, and scalable platform with an Oracle RAC DB Cluster backend, CentOS virtual machines for the application and web layers, and load balanced traffic using F5 LTMs. To drive innovation, performed feasibility, cost analysis, and… Show more Successfully architected, implemented, integrated, and launched a JAVA based contact address book service (that utilizes SyncML and SOAP XML Web Services) within the data center of a wireless telecom provider. Solution consisted of a highly available, redundant, and scalable platform with an Oracle RAC DB Cluster backend, CentOS virtual machines for the application and web layers, and load balanced traffic using F5 LTMs. To drive innovation, performed feasibility, cost analysis, and deployed a load testing environment using Amazon Web Services. Show less

Bellevue, Wa

As a Senior System Design Engineer, I had the privileged to build and deploy multiple tool platforms used by internal T-Mobile teams to provide the best in class customer service within the industry. In addition, I designed and deploy data messaging and services solutions for T-Mobile customers to enjoy.

Redmond, Wa

Subject Matter Expert (SME) and point-of-contact responsible for configuration, deployment, design, engineering of wireless data platforms and application services.

Bothell, Wa

Tier 2 Support providing implementation, deployment, and troubleshooting for applications, services, and servers. 24x7 on-call supportPerformed operational readiness assessments of new product and services.