Mark Rieves Email & Phone Number

Dallas, Tx, Us

Arlington, Tx, Us

Responsible for our Corporate Learning Management System (Eurekos LMS; www.eurekos.com) and our Digital Adoption Platform (Apty DAP; www.apty.io), which included vendor selection, contract/pricing, on-prem implementation and configuration, and now includes daily administration and support for my content development & delivery team as well as assisting other departments (Marketing, HR, Purchasing, etc.) in the development and delivery of their custom and vendor-developed content on both platforms.

Dallas, Tx, Us

Salesforce Administration, Development and End-user TrainingConga Contracts, Conga Composer and Conga Sign integration with SalesforceHubspot integration with SalesforceBusiness Process Improvement around "All-things Salesforce"

Addison, Texas, Us

Pardot-Salesforce installation/integration and legacy data cleanup

Dallas, Texas, Us

* Responsible for the implementation, configuration, and daily administration of the Wisetail Learning Management System (LMS), including employee assignment profiles, curriculum management for all staff and Salesforce integration for HR compliance reporting.* Managing data synchronization project of Salesforce CRM (the HR and client system of record) with Wisetail LMS for auto enrollment of new users, curriculum assignments, course completion tracking, and compliance administration/reporting.* Developed company eLearning delivery strategy and style & standards.* Consultant (September - December, 2013). Consulting engagement to implement Wisetail LMS, develop eLearning strategy and design standards, and develop first eLearning modules in Articulate Storyline.

Consulted with MEplusYOU (www.meplusyou.com) serving in a Business Analyst capacity, working on a team that redesigned and built a new shopping cart/checkout experience for Houghton Mifflin Harcourt, an international textbook retailer.

Dallas, Tx, Us

Led client engagements from concept through delivery including project scheduling, budget planning, and authoring RFP responses, SOWs and business requirements. Responsible for client oversight, account management, change orders, and acquiring new business. Led project development teams including Strategy, UX, Creative, Copywriting, and Front and Back End Development. Key clients and accomplishments:* BASF, US Crop Division - Managed development team that created an iPad mobile solution enabling Customer Service reps to literally meet “in the field” with growers & product retailers to document crop damage and/or product fulfillment errors for claims settlement. * BASF, US Crop Division - Managed development team that created multiple eLearning product courses for internal and external customers. * American Airlines Cargo - Managed development team to redesign and build new website www.AACargo.com.

Charlotte, Nc, Us

Key leadership role in transforming legacy training organization from an antiquated, inefficient training model to one focused on key business owner input, thus aligning all training efforts to coincide with business goals and strategies.* Configured and implemented SuccessFactors Learning LMS (formerly Plateau LMS) and synchronized with HRIS data for incorporating Assignment Profiles, Curriculums and Learning Plans to automatically “push” courses to 16,000+ employees based on HRIS job roles, locations, management levels, etc.* Managed eLearning development team which produced all eLearning courses for the 16,000+ Consumer Markets Division of Countrywide Home Loans.* Developed and implemented Microsoft Project-based PM models, a time tracking system (Clicktime.com), and implemented new department-wide PM and reporting processes that increased eLearning development efficiency threefold.* Partnered virtually with key national and international Global Learning Organization executives to gather and author business requirements for a global SaaS project management system. Then facilitated vendor selection process before choosing CA Clarity PPM on Demand.* Designed/wireframed and then managed the development of a custom .NET, SQL, web-based project tracking and reporting system to provide senior management with real-time visibility into all projects. * Gathered business requirements and designed/wireframed a web-based software solution for a sales planning, training and productivity enhancement tool for capturing, tracking and reporting sales performance across the national mortgage sales group. Then led the team of developers to build the solution, SalesPULSE.