Mark Rivers Email & Phone Number

Maple Grove, MN, US

St Paul, Minnesota, United States

• Established and fortified customer relationships domestically and internationally across many cultural and language barriers, achieving majority share and primary developer positions with world leading accounts.

Lakeville, MN

• Directed multiple simultaneous capital equipment projects for a world-wide market with a combined annual value of $10M-$30M. Motivated cross-functional teams, to peak performance for cost, schedule and technical.
• Directed simultaneous multi-million-dollar projects with customers in Europe and Asia, achieving cost performance within an average of 3%, and schedule performance of 99% on-time delivery.
• Lead strategic outsourcing efforts by creating, maintaining and improving critical subcontractor relationships, providing project flexibility, increasing sales revenues approximately28%.
• Established strong, positive customer relationships across many cultural and language barriers, helping my company to strengthen their industry leadership position, and secure future contracts.
• Traveled to international customer sites at kick-off, and install, to accelerate customer approval, achieving final payment an average of three weeks ahead of schedule.
• Drive cost reduction efforts, and operations improvements using analytical tools and techniques resulting in an approximate average cost savings of 15%.

Chanhassen, MN

• Lead simultaneous million-dollar contract manufacturing projects with domestic and international customers achieving cost and delivery target performance within 5% at all times.
• Drove DFM (Design for Manufacturability) for initial product design, and project progression resulting in cost reductions of approximately 12%.
• Developed and performed a DOE (Design of Experiments) in China, to understand MTBF (Mean-Time-Between-Failure) for a critical outsourced component. Drove a critical redesign, recall and retrofit effort still in-time to.
• Successfully shortened average project lead times and agency certification by 5 weeks, through strengthened relationships with our international subcontractor and supplier base, and the regulatory agencies.

Hutchinson, MN

• Established and fortified customer relationships domestically and internationally across many cultural and language barriers, achieving majority share and primary developer positions with world leading accounts.
• Successfully directed continuous improvement, and cost reduction efforts on existing product lines to maintain majority share on “commodity” accounts

Hutchinson, MN

• Spearheaded an extensive foreign-service initiative throughout Asia for program development, and product support.
• Created the on-site techno-business model, to manage the total business progression from development through end-of-life. Helped to establish several satellite offices near key customers throughout Asia.
• Achieved key integral technical positioning between our customers and their own subcontract manufacturing partners.

Hutchinson, MN

• Recaptured lost business with a key customer with new program “wins” and improved performance on old programs.
• Established a reporting tool soon recognized as the key “Voice-of-the-Customer” for many of our key overseas accounts.

Hutchinson, MN

• Drove the design and development, and “sold” my company on a product concept, that I eventually directed professional teams in three states, to launch, and ramp up to the company’s highest-volume-ever, longest running.

Dallas/Fort Worth Area

• Drove aggressive development efforts to secure the first major contract with a world-wide-market-leading customer.
• Re-designed the company’s trademark product line, achieving a ten-fold increase in mean-time-between-failure-rate, and a 15% decrease in overall cost.

Ft. Wayne, IN

• Conceived and launched a complete international Sales and Engineering division that would grow in just three years to over 50% of the company’s then $80-million annual revenue.
• Streamlined electrical assembly operations for all of the company’s product lines, reducing lead times by a minimum of three days.

Plymouth, MN

* Fabricated the prototype, and helped to develop the very first sub-compact microwave oven on the market.

Electrical Engineering

Management Institute

Associates, Electronics

Assoc, Broadcasting

Music, English