Mark Mattox Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

Threat Hunting and Cyber Security Information Analysis on a daily basis.Created dashboards, macros, and reports in Splunk to to enhance situational awareness based on raw intel reports from various sources including Honey Pot Data, published and unpublished reports , and IOC feeds.Consulted Open Source and Closed Source threat feeds to find threats that are relevant to the current context of the systems, networks, users, and environments that we are defending on a daily basis. Worked on incidents and events in a time sensitive environment. Vetted and verified Intel to ensure the accuracy of threat and vulnerability information.

Portland, Oregon Area

Created a niche computer services company that maintains computer systems. Focused on professional offices and small business systems.

Portland, Oregon Area

Internal Technical Support.

Extensive understanding of human to computer interaction.Specializing in making complex concepts understandable to end-users at all levels of technical experience.Expertise in software, hardware, and networking diagnostics in a business context.Work with engineering to determine root causes of web service failures.Expert understanding of customer to user interface experience.Deep understanding of how users interact with computers at different skill levels. Complex Troubleshooting of: A. Internet protocols: tcp/ip, smtp, Imap, pop, http, https, ftp, ftps B. Internet Languages: php, html, xml, mysql, rtml, xhtml C. Web Design Tools: Frontpage, Iweb, Dreamweaver, komposer, Yahoo Site Builder, Yahoo Sitesolutions, Wordpress, Yahoo Store Editor D. POP, IMAP, and Push Mail ClientsE. Internet BrowsersF. Networking Diagnostic toolsG. Dns Records: A-records, Cname, Name Server, MX, TXT

Assisted in quality reviewing and coaching an office of 110 agents.Communicated through many different channels (e-mail, inbound/outbound calls, ticketing systems) to many different stakeholders (end users, service/repair centers, retail vendors, couriers, other departments) to facilitate and expedite system repairs, troubleshooting, inventory control, system replacements.Maintained a masterful knowledge of consistently changing policy and process, utilizing a large variety of different systems to maintain a high-level of customer satisfaction and lowering corporate expenditures.Managed a diverse groups of front-line and advanced support groups on an international scale.Promoted to Quality Department as Quality Associate after 2 monthsProvided the highest level of end-user service and support for the world's largest technology company.Top level resolution expert, handling escalated cases of extreme circumstances, providing comprehensive solutions and pursuing optimal outcomes.

Ensured customer satisfaction through delivering pizza in a timely manner.Read and interpreted map information combined with knowledge of traffic patterns to avoid traffic congestion during the peak traffic times to coincided with peak order times.Maintained and operated complex sanitation machinery. Managed the collection of receivables at the point of delivery.

Attained a high degree of repeat customers by focusing on a strategy of lifelong customer satisfaction.Audited financial statements and sales records daily.Ensured availability of merchandise and services by maintaining inventories and projecting the future needs of customers.Excelled in forecasting future local market trends.Increased the profits by 60 percent year over year and increased the sales by 25%;Utilized theory Y style of management to mentor employees.

Supported students and instructors with systems usage. Maintained computer systems within the lab.

Bachelor Of Science (B.S.), Information Technology Security, Junior

Studying for a BS in Information Technology Security.

Associates, General Studies

General Studies, Science

High School