Mark Robinson Email & Phone Number

London, England, United Kingdom

Project consultant working on integration project with Marketo and Salesforce for two brands.

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Championed digital marketing activities across the group including managing the day-to-day running of campaigns, managing content, social, and email marketing activities, and responsibility for the group digital presence including on social and web channels.Marketing Automation & Technology:- Championed On24 webinar technology across the business..

Melbourne, Australia

Championed SEO, SEM, PPC and all B2B Marketing Activities and drove digital transformation across the business. Responsible for managing an external client and transforming their lead generation activities from traditional cold-calling into the digital space. Managed website, landing pages, artwork and written copy as well as reporting, analysis and.

Melbourne, Australia

Introduced a digital marketing strategy across the business and oversaw significant growth, leading to sell-out events, a 50% increase in turnover and the venue winning Most Popular Venue. A key component of this strategy included engagement with patrons whilst inside the venue and re-engagement in the week immediately following a visit.Social- Setup and.

Melbourne, Australia

• Provided DJ services two nights a week.
• Knowlege and understanding of the crowd saw the role expand beyond simply providing DJ services and into providing marketing and promotion services as part of the management team.
• MC work and production of floor show audio/visual supports.

Melbourne

• Implemented projects and initiatives within the GIO Melbourne Call Centre to reduce cost, improve engagement and streamline processes
• Strong focus on data collection and analysis.
• Worked closely with the management team providing support functions.

Melbourne, Australia

• Provided SME support to designated teams in the call centre, offered training, supervised compliance activities, and provided supervision in the absence of the Team Leader.
• Well known as a system specialist with the highest level of delegation.
• Initiatives piloted in my team were frequently rolled out to the whole of the Melbourne Centre and other centres around AustraliaMajor achievements included:
• Was the Product and System Support Officer for the GIO PI Service Team of the Year in 2005
• Implementation of a major project to streamline the centre’s taxi vouchers ensuring significant ($2m/year) savings by sharing employees travelling down the same arterial route in the same vehicle.
• Saw my day team become the top sales team in the centre – the first day team to achieve this. (Traditionally night teams would take this honour as the sales call centre would close at 8pm and divert to the night teams.

Melbourne

• Provided inbound service to insurance customers with a sales focus.
• Frequently recognised as a high-achieving consultant who would go beyond the expectations of the role
• Called upon to perform higher duties and provide system support to peers and superiors.
• Created a ‘Comment Generator’ tool with a simple point and click interface which improved call handling time.

Master Of Architecture (M.Arch.)

Bachelor Of Environments (B.Env)

Bachelor Of Engineering