Mark Robinson Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Au

Redefining how IAG Connects, Recognises and Rewards its customers. My accountabilities are to lead the strategy, delivery of the technology transformation and into the operational run model across core capabilities of Customer Identity, Customer Consent and Customer Payments. Utilising a mix of vendors and in-house build to bring these capabilities together, along with our data platform, and deliver a customer-facing product proposition centred around a renewed approach to how we recognise and reward our customers for their loyalty and alignment to purpose.

Sydney, New South Wales, Au

Leading the product development team across Innovation for Customer Labs at IAG, we have brought the following products and services to market: Insurance4That - single item insurance; Safer Journeys - incident detection and vehicle telematics; Pounce Pet Insurance; Cyber Insurance/Assurance; NRMA Firefighting Helicopter in conjunction with NSW RFS.Within this role initialised the PoC's, developed the business case and commenced onboarding the initial squads to deliver the Customer Loyalty Program (consisting of Customer Identity, Customer Consent, Customer Payments and Customer Loyalty).

Sydney, New South Wales, Au

Reporting to the CEO, responsible in full for the Yahoo7 product portfolio including: PLUS7, 7News, 7Sport, Yahoo7 Be, Yahoo7 Search, Yahoo7 Mail and leading TV show sites attracting an audience of over 9 million unique Australians each month. Leading a team of 28 across the Product, Design, Marketing, PR, Insights and Analytics organisational groups. Leader of leaders, managing key Senior Leadership Team roles across the respective functional sections, inclusive of KPI setting and performance rating as well definition and alignment of team to broader business strategic planning and delivery.

Sydney, New South Wales, Au

Responsible for the product portfolio across Yahoo7 and Yahoo NZ. Core to this responsibility (web and app experiences): News; Sport; Be (Lifestyle, Entertainment, Travel); Finance; Homepage; TV sites; Video and OTT - PLUS7 across 15 platforms; Search; Product Design and UX

Sydney, New South Wales, Au

Group Product Manager across Media Property suite on Yahoo7 (News, Sport, Finance, Lifestyle, Travel), managing high performing team of Specialist Media Product ManagersMentor and Lead across product group and wider business unitsExperienced in leading through change and cultivating a business culture focused on improvement, growth and deliveryDeveloped and implemented Product Development ProcessExperienced in Agile and Prince2 Project ManagementHighly experienced in digital product management

Sydney, New South Wales, Au

Responsible for Lifestyle and Entertainment products available across the Yahoo7 network, inclusive of content editorial team. In addition full P/L responsibility, product roadmap, forecasting, management of large cross-functional team and partnership management are all key requirements in this role.

Sydney, New South Wales, Au

Online product manager for Yahoo!7 (au.yahoo.com) and Yahoo! New Zealand (nz.yahoo.com) homepage's.Define and lead all steps of product strategy, planning, implementation and release;Track, review and present all metrics from a variety of internal and external analytic tools;Implement a system for comment moderation across AU and NZ for Yahoo7.

With a focus on Content and Operations and reporting to the Group Creative Director and CEO, this role was based at Photolibrary’s Head Office in Sydney. Content within the Photolibrary business represents the product available for sale online (digital images, footage clips and music files).The key responsibilities of this role were global in nature and consisted of Product Management of Content Operations over 16million products were held in the CMS), Search Engine Design and Optimisation, Staff Management and Leadership (management of Content teams based in Sydney, London and New York), Business Analysis/Process Improvement (including due diligence during acquisitions), Project Management, Internal/External Communications and Contract Management.

Responsibilities and Achievements• Primarily responsible for the day to day management of the Controlled Search Vocabulary (which is the backbone of Getty Images entire media search system).• Optimising the search experience for users of the Getty Images site – this would include applying user feedback, testing and subsequently implementing new technologies which would further improve the user experience on the site.• Chairing Global Teleconferences with the Global teams (including the Creative, Search Data Management and Picture Research/Sales teams based primarily in the UK and USA) to discuss the use, application and improvement of keywords and to look at ways to further improve the search for both the global and localised markets.• Training of new users on the internal systems and tools used in Search Data Management. Additionally improving the general knowledge of search techniques for both internal and external users through one-on-one discussions and also through the development and distribution of ‘how to’ guides.• Individually responsible for ensuring the image and keywords relating to the local Australian usage requirements were maintained to the high standards set across the board by Getty Images.

Responsibilities and Achievements• Major component of this short term contract role was the collating of applications for the Summer Job Scheme and subsequently applying a checklist to this information to provide a shortlist of applicants.• General administrative duties including document filing and mail merges.

Responsibilities and Achievements• Primarily responsible for maintaining a diverse range of legal texts and case notes in an organised manner to ensure ease of access for the 100+ Barristers who were members of Chambers.• Perform wide ranging legal research tasks for barristers to assist them in their preparation for court. Research would include both hard copy and soft copy via legal databases and CD’s.• Implemented a program to provide regular IT Support to the Barristers in Chambers (as well as personally providing one on one user assistance with computer related queries as required).• Responsible for training of new staff, liaising with other libraries, as well as purchasing, receiving and cataloguing new items for the library.

Mit Sloan Organizational Design For Digital Transformation

Graduate Certificate, Management

Ba (Hons), Media And Communications