Mark Robinson Email and Phone Number
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I am a natural, proven leader with demonstrated success developing and growing high performing cross-functional teams at scale. My experience spans across building and growing teams through to managing through complex transformative change and I enjoy the opportunity to coach and mentor a wide variety of individuals across a range of disciplines towards their goals.Throughout my career I have actively sought out roles at the junction of technology, product and people and am highly experienced in scoping and managing complex programs of work, bringing a balance of IQ/EQ to deliver valued business outcomes. These roles have also aligned to a specific interest in two sided networks/marketplaces where I have been able to bring to bear my passion for systems thinking and optimisation of customer experience to flourish. At my core I am a customer-centric product leader, with an emphasis in aligning best practice design, analytics and insights, innovation and technology. As such I take pride in being an informed decision maker, drawing on a range of quantitative and qualitative data inputs to drive results. More recently, with my move into the financial services sector I have developed a detailed understanding and competence in assessing and managing risk within large-scale regulated environments.
Scentre Group (Owner Of Westfield Destinations In Aus And Nz)
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Head Of Product And Design, CustomerScentre Group (Owner Of Westfield Destinations In Aus And Nz) Sep 2024 - PresentSydney, Nsw, Au -
Head Of Digital Product And DesignScentre Group (Owner Of Westfield Destinations In Aus And Nz) Feb 2024 - Sep 2024Sydney, Nsw, Au -
Head Of Digital ProductScentre Group (Owner Of Westfield Destinations In Aus And Nz) Apr 2023 - Mar 2024Sydney, Nsw, Au -
Head Of Digital Product, Westfield PlusScentre Group (Owner Of Westfield Destinations In Aus And Nz) Jul 2022 - Apr 2023Sydney, Nsw, Au -
Em, Customer Loyalty ProgramIag Mar 2021 - Jul 2022Sydney, New South Wales, AuRedefining how IAG Connects, Recognises and Rewards its customers. My accountabilities are to lead the strategy, delivery of the technology transformation and into the operational run model across core capabilities of Customer Identity, Customer Consent and Customer Payments. Utilising a mix of vendors and in-house build to bring these capabilities together, along with our data platform, and deliver a customer-facing product proposition centred around a renewed approach to how we recognise and reward our customers for their loyalty and alignment to purpose. -
Director Of ProductIag Jul 2018 - Mar 2021Sydney, New South Wales, AuLeading the product development team across Innovation for Customer Labs at IAG, we have brought the following products and services to market: Insurance4That - single item insurance; Safer Journeys - incident detection and vehicle telematics; Pounce Pet Insurance; Cyber Insurance/Assurance; NRMA Firefighting Helicopter in conjunction with NSW RFS.Within this role initialised the PoC's, developed the business case and commenced onboarding the initial squads to deliver the Customer Loyalty Program (consisting of Customer Identity, Customer Consent, Customer Payments and Customer Loyalty). -
Director Of ProductYahoo7 Mar 2017 - Jul 2018Sydney, New South Wales, AuReporting to the CEO, responsible in full for the Yahoo7 product portfolio including: PLUS7, 7News, 7Sport, Yahoo7 Be, Yahoo7 Search, Yahoo7 Mail and leading TV show sites attracting an audience of over 9 million unique Australians each month. Leading a team of 28 across the Product, Design, Marketing, PR, Insights and Analytics organisational groups. Leader of leaders, managing key Senior Leadership Team roles across the respective functional sections, inclusive of KPI setting and performance rating as well definition and alignment of team to broader business strategic planning and delivery. -
Head Of ProductYahoo7 Aug 2015 - Mar 2017Sydney, New South Wales, AuResponsible for the product portfolio across Yahoo7 and Yahoo NZ. Core to this responsibility (web and app experiences): News; Sport; Be (Lifestyle, Entertainment, Travel); Finance; Homepage; TV sites; Video and OTT - PLUS7 across 15 platforms; Search; Product Design and UX -
Group Product Manager - MediaYahoo7 Feb 2015 - Aug 2015Sydney, New South Wales, AuGroup Product Manager across Media Property suite on Yahoo7 (News, Sport, Finance, Lifestyle, Travel), managing high performing team of Specialist Media Product ManagersMentor and Lead across product group and wider business unitsExperienced in leading through change and cultivating a business culture focused on improvement, growth and deliveryDeveloped and implemented Product Development ProcessExperienced in Agile and Prince2 Project ManagementHighly experienced in digital product management -
Head Of Lifestyle, Entertainment And TravelYahoo7 Jun 2013 - Jan 2015Sydney, New South Wales, AuResponsible for Lifestyle and Entertainment products available across the Yahoo7 network, inclusive of content editorial team. In addition full P/L responsibility, product roadmap, forecasting, management of large cross-functional team and partnership management are all key requirements in this role. -
Senior Product Manager, HomepageYahoo7 Jan 2012 - Jun 2013Sydney, New South Wales, AuOnline product manager for Yahoo!7 (au.yahoo.com) and Yahoo! New Zealand (nz.yahoo.com) homepage's.Define and lead all steps of product strategy, planning, implementation and release;Track, review and present all metrics from a variety of internal and external analytic tools;Implement a system for comment moderation across AU and NZ for Yahoo7. -
Product ManagerPhotolibrary Aug 2006 - Jul 2011With a focus on Content and Operations and reporting to the Group Creative Director and CEO, this role was based at Photolibrary’s Head Office in Sydney. Content within the Photolibrary business represents the product available for sale online (digital images, footage clips and music files).The key responsibilities of this role were global in nature and consisted of Product Management of Content Operations over 16million products were held in the CMS), Search Engine Design and Optimisation, Staff Management and Leadership (management of Content teams based in Sydney, London and New York), Business Analysis/Process Improvement (including due diligence during acquisitions), Project Management, Internal/External Communications and Contract Management.
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Search Vocabulary EditorGetty Images, London Mar 2004 - May 2006Responsibilities and Achievements• Primarily responsible for the day to day management of the Controlled Search Vocabulary (which is the backbone of Getty Images entire media search system).• Optimising the search experience for users of the Getty Images site – this would include applying user feedback, testing and subsequently implementing new technologies which would further improve the user experience on the site.• Chairing Global Teleconferences with the Global teams (including the Creative, Search Data Management and Picture Research/Sales teams based primarily in the UK and USA) to discuss the use, application and improvement of keywords and to look at ways to further improve the search for both the global and localised markets.• Training of new users on the internal systems and tools used in Search Data Management. Additionally improving the general knowledge of search techniques for both internal and external users through one-on-one discussions and also through the development and distribution of ‘how to’ guides.• Individually responsible for ensuring the image and keywords relating to the local Australian usage requirements were maintained to the high standards set across the board by Getty Images.
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Human Resources AssistantSpeechly Bircham, London Jan 2004 - Mar 2004Responsibilities and Achievements• Major component of this short term contract role was the collating of applications for the Summer Job Scheme and subsequently applying a checklist to this information to provide a shortlist of applicants.• General administrative duties including document filing and mail merges.
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Assistant Librarian/Legal ResearcherFrederick Jordan Chambers Mar 2000 - Oct 2003Responsibilities and Achievements• Primarily responsible for maintaining a diverse range of legal texts and case notes in an organised manner to ensure ease of access for the 100+ Barristers who were members of Chambers.• Perform wide ranging legal research tasks for barristers to assist them in their preparation for court. Research would include both hard copy and soft copy via legal databases and CD’s.• Implemented a program to provide regular IT Support to the Barristers in Chambers (as well as personally providing one on one user assistance with computer related queries as required).• Responsible for training of new staff, liaising with other libraries, as well as purchasing, receiving and cataloguing new items for the library.
Mark Robinson Skills
Mark Robinson Education Details
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Mit Sloan School Of ManagementMit Sloan Organizational Design For Digital Transformation -
Macquarie Graduate School Of ManagementManagement -
UnswMedia And Communications
Frequently Asked Questions about Mark Robinson
What company does Mark Robinson work for?
Mark Robinson works for Scentre Group (Owner Of Westfield Destinations In Aus And Nz)
What is Mark Robinson's role at the current company?
Mark Robinson's current role is Executive Leader | Product Leader | Digital Growth | Team Builder.
What is Mark Robinson's email address?
Mark Robinson's email address is ma****@****.on.net
What is Mark Robinson's direct phone number?
Mark Robinson's direct phone number is +612828*****
What schools did Mark Robinson attend?
Mark Robinson attended Mit Sloan School Of Management, Macquarie Graduate School Of Management, Unsw.
What are some of Mark Robinson's interests?
Mark Robinson has interest in Human Rights, Arts And Culture, Disaster And Humanitarian Relief, Health.
What skills is Mark Robinson known for?
Mark Robinson has skills like Content Management, Team Leadership, Cross Functional Team Leadership, Business Analysis, Business Communications, M&a Due Diligence, Stakeholder Liaison, Commercial Awareness, International Business, International Management, Cms, Project Implementation.
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