Mark Mitchell Email and Phone Number
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Strategic leader experienced in operations, product, growth, and finance. At Walmart, I built out new teams, secured funding for cross-functional strategic initiatives, and built a customer function from 0 to 1 saving 10+ million customer orders. Experience with early-stage startups and mature, fast-growing businesses. I SPECIALIZE IN:➡️ STRATEGY: Creating simple yet effective strategies to drive business growth➡️ RESULTS: Making things happen on time, every time with a bias for action➡️ OPERATIONS: Identifying gaps, establishing processes/metrics for continuous improvement➡️ LEADERSHIP: Achieving more through culture, coaching and enablementCAREER HIGHLIGHTS INCLUDE:✅ Launched the world’s first automotive marketplace lending platform✅ Built quality into a $20B order flow✅ Led teams of over 100✅ Over $1B in private equity and venture capital debt and equity transactions_____________________________________CONTACT ME ➤✉ markrmitchell1@gmail.com MORE ABOUT ME ➤I’m a results-driven executive with a proven track record of success across diverse industries, specializing in strategic planning, business operations, and financial oversight. As a Chief Operating Officer, I orchestrated initiatives resulting in a 500% reduction in high-volume polling costs at Rasmussen Reports. At Walmart eCommerce/Jet.com, I built and led a high-powered team to improve post-purchase experiences, saving over 250,000 customer orders monthly. As Vice President at Emerald Development Managers LP, I managed $75 million in equity and nearly $1 billion in debt, contributing to a 500% increase in company valuation for Sierra Auto Finance/DriverUp. I’m adept at team-building, data analysis, and stakeholder management and ready to bring extensive experience to drive operational strategy and achieve key performance indicators for a forward-thinking organization.EDUCATION:◆ B.S., Mechanical Engineering - U.S. Naval Academy at Annapolis◆ M.S., Engineering Management – Old Dominion University at Norfolk◆ M.B.A., Finance – The Wharton School at PhiladelphiaKEY SKILLS:Analytical Skills | Leadership | Communication | Operations Management | Process Improvement | Cross-functional Team Leadership | Engineering | Finance | Continuous Improvement | Customer Relationship Management | Program Management | Business Process Improvement | Business Analysis | Vendor Management | Customer Satisfaction | Budgeting | Product Development | New Business Development | Supply Chain Management | Recruiting | Risk Management | Strategic Partnerships
Rasmussen Reports
View- Website:
- rasmussenreports.com
- Employees:
- 7
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Head Of Polling And OperationsRasmussen ReportsNew York, Ny, Us
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Vice President Of OperationsRasmussen Reports Mar 2021 - PresentAsbury Park, Nj, UsDirected a nationally-renowned independent research and publication business, including operations, business development, analytics, and digital marketing initiatives. Predicted major election outcome within 2% margin.• Rekindled media presence and grew digital video channels to 10k subscribers and 500k views in 6 months.• Innovated new processes and data sources to cut polling costs by over 600%.• Operationalized and outsourced processing and content management workload to reduce expenses 30%.
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Director, Head Of Order Operations | Saved Millions Of Customer OrdersWalmart Ecommerce Jul 2018 - Feb 2021Bentonville, Arkansas, Us• Assembled a change management team of 30 analysts across four offices, skilled in SQL, Agile, and a relentless customer-first culture and dedicated to improving customer experience through investigation, root cause analysis, and stop-gap implementation. • Established 45-person hourly execution team to conduct 24/7 order flow monitoring, alerting and order intervention, which saved or mitigated over 250,000 experiences monthly.• Pioneered metrics for post-purchase customer harm, aggregating 51 failure attributes to produce customer journey maps, business accountability reports, and a customer promise scorecard.• Unearthed system deficiencies and operational gaps causing 10M+ bad customer interactions. Partnered with cross-functional teams to drive long-term resolutions, resulting in a 10% decline in canceled orders.• Implemented an issue escalation process with an accompanying root cause database providing 100% accountability for customer-impacting technology and operational defects.Analytical Skills | Leadership | Communication | Operations Management | Process Improvement | Cross-functional Team Leadership | Engineering | Finance | Continuous Improvement | Customer Relationship Management | Program Management | Business Process Improvement | Business Analysis | Customer Satisfaction | Budgeting | Product Development | Supply Chain Management | Recruiting | Risk Management | Strategic Partnerships -
Head Of Order OperationsJet.Com Jul 2018 - May 2020Hoboken, Nj - New Jersey• Managed increasing portions of Jet.com's non-fulfillment operations culminating in a team of 50 employees across the marketplace, product catalog, order, customer service, and fraud organizations.• Safeguarded Jet.com’s customer experience by maintaining 24/7 ownership of order flow monitoring and intervention, communication touch points, experience transformation, and call center metrics.• Spearheaded effort to increase Jet 2.0 SKU catalog, doubling for-sale items and earning $20 million of incremental sales.• Relaunched Jet's Marketplace, onboarding 3,000 new 3rd-party sellers including high-touch accounts like Nike and Puma. Attained order defect standards better than Walmart within 3 months of relaunch. -
Vice President, Venture | Private Equity Investor | Startup Strategy And IncubationEmerald Development Managers Lp Mar 2012 - Jul 2017New York, Ny, Us• Led venture capital and private equity deal management for a family office investment team, opportunistically evaluating over 1,000 opportunities in nearly every industry, including technology, fintech, clean energy, infrastructure, consumer goods, SaaS, healthcare, and manufacturing.• Closed 9 equity transactions totaling $75 million and 7 debt transactions totaling nearly $1 billion.• Consulted with the executives of 9 portfolio companies, assisting with product strategy, marketing, pitches, forecasting, financial modeling, business development, hiring, and competitive research. -
Operating Partner | Finance | Corporate Development | Product Management | Credit Risk ModelingSierra Auto Finance (Master) Mar 2012 - Jul 2017• Collaborated daily as a CFO-level asset and board observer for a 200-employee, $50 million revenue consumer lending startup. • Devised a highly complex financial model, incorporating credit loss and prepay models, structured financing, and loan participation as Sierra’s primary operating partner. Signed off on all company reporting and loan agreements.• Envisioned Sierra’s pivot to DriverUp, the world’s first auto-focused marketplace lending platform, increasing the company’s valuation by 500% through product strategy, pitch development, and fundraising. -
Head Of Cva Reporting And Billing | Finance And Operations ManagementJp Morgan Chase Mar 2011 - Mar 2012New York, Ny, Us• Led a team overseeing time-critical, data-intensive reporting and analysis for JP Morgan's $8B CVA portfolio during the European Credit Crisis, delivering vital insights to the enterprise, regulators, and financial markets.• Reengineered the $775 million annual credit risk billing process by engaging with internal stakeholders, revamping procedures, and launching a major technology build-out, reducing aged disputes over 80%.• Resolved over $2 billion in risk as the bank’s high-profile project manager for the cross-functional process of marking, booking, and closing defaulting derivative counterparties. -
Us Head Of Fixed Income Client ValuationsBarclays Capital Plc Jun 2006 - Jul 2008New York, Ny, Us• Established a team of account executives for US fixed-income clients, achieving timely and accurate price sourcing, dispute resolution, and exceptional customer service during a 100-year market dislocation.• Initiated process improvement, quality control, and waste-reduction crusade, slashing statement preparation times by 60% and statement count by 39%, while increasing pricing accuracy and timeliness and improving customer service metrics.• Partnered with product management to drive a technology overhaul of the team's primary tool, defining requirements necessary to redesign process flows, and incorporating accountability and quality into pricing. -
Nuclear Submarine Officer, LieutenantUs Navy May 2001 - Mar 2006Washington, Dc, Us• Excelled as an operations supervisor of 50 sailors, 5th in line from the captain of a $3 billion, 170-crew submarine with 24 nuclear missiles, piloting the submarine in strategic alert and simulated war-time environments. • Overhauled the 45-person cross functional Quality Assurance function and implemented an audit, surveillance and training program to increase mission uptime.• Upgraded missile launch qualification processes, which received an ‘excellent’ rating and became the standard for the rest of the squadron.
Mark Mitchell Skills
Mark Mitchell Education Details
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The Wharton SchoolEntrepreneurship/Entrepreneurial Studies -
United States Naval AcademyMechanical Engineering
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Old Dominion UniversityEngineering/Industrial Management
Frequently Asked Questions about Mark Mitchell
What company does Mark Mitchell work for?
Mark Mitchell works for Rasmussen Reports
What is Mark Mitchell's role at the current company?
Mark Mitchell's current role is Head of Polling and Operations.
What is Mark Mitchell's email address?
Mark Mitchell's email address is ma****@****hoo.com
What is Mark Mitchell's direct phone number?
Mark Mitchell's direct phone number is +121231*****
What schools did Mark Mitchell attend?
Mark Mitchell attended The Wharton School, United States Naval Academy, Old Dominion University.
What skills is Mark Mitchell known for?
Mark Mitchell has skills like Strategy, Leadership, Finance, Operations Management, Start Ups, Private Equity, Financial Modeling, Valuation, Venture Capital, Business Strategy, Investments, Financial Analysis.
Who are Mark Mitchell's colleagues?
Mark Mitchell's colleagues are Fran Coombs, Rasmussen Reports, Mike Boniello, Mohamad Alavi, Michelle Vanstraten.
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