Mark Robertson Mcicm Email & Phone Number

London, United Kingdom

Co-Founder of the Themis Global family, whose award winning teams* develop targeted Customer Engagement and Retention Strategies for clients within a wide range of industry sectors including Financial, Telephony, Utility, Home Shopping, Insurance and Local Government. A partnership approach enables the creation and continued optimisation of bespoke solutions which quickly redefine the perception of what is achievable. #loveyourcustomerswww.themisglobal.co.ukwww.collectadebtpro.comKey achievements:• Customer engagement increased by an average of 52%• Customer retention increased by an average of 31% (driving significant additional future revenue)• Overall client liquidation increased by 12% (and rising)• Conventional collection costs reduced by an average of 92%• 100% of conventional outsourcing compliance risks eradicatedTo discuss your individual requirements, please contact me directly or email contactus@themisglobal.co.uk.Themis Global Limited is a member of the Credit Services Association and also authorised and regulated by the Financial Conduct Authority under registration number 726702.*'Third Party Debt Collection Team of the Year' at the British Credit Awards 2017.

United Kingdom

Founded and designed the industry's first fully functional, on-line commercial debt recovery solution. www.COLLECTaDEBTpro.com solves the late payment problems experienced by the UK’s 5 million SME’s, whilst allowing them to retain full control and oversight every step of the way.Set fee packages are available to suit all requirements (from early arrears to late stage bad debts) and overall success rates exceed 84%. Statutory late payment fees and interest can also be added (client retained), meaning over 96% receive these services NET free. Activity differs from product to product and can include: Business InvestigationsDatabase InterrogationTrace/Address VerificationCredit Reference Agency SearchesCompany’s House SearchesTelephone Number AppendageEmail Address AppendageDebt Collection LettersEmailsSMSLitigationEnforcementPlease visit www.collectadebtpro.com or www.themisglobal.co.uk for more information.

United Kingdom

Providing consultancy across numerous areas of contact centre solutions to deliver niche products within this sector. Providing products to aid Governance and Compliance controls to internal and external contact management strategies. Delivering front end users strategic advantages to increase productivity, reduce servicing costs and maximise resource through best time to call and best media intelligence.Supporting the development of intelligent systems through to ‘market readiness’Designing strategic directionCreate control processes, policies and contractsDefined on-going marketing strategies whilst developing relationships with current and future clientsContinuing to define products keeping the businesses innovation ahead of the competition Delivery of commercial contracts and sourcing value for money 3rd party suppliersDelivering value add to each clientManage client engagement and interactionDeveloping partnerships with value add suppliers (data providers)

Tolworth