Mark Robinson Email & Phone Number

Dublin

Dubin, Ireland

My main responsibility's were:Answering inbound calls primarily with regards to customers who wanted to leave Sky with the aim to up-sell the product in order to retain customers. I would do this by tailoring the customers package to best suit their needs and to educate the customer on the benefits of Sky in comparison to competitor offerings. Actively promoting new products with a view to selling them, such as broadband and talk which was launched at the same time I started in… Show more My main responsibility's were:Answering inbound calls primarily with regards to customers who wanted to leave Sky with the aim to up-sell the product in order to retain customers. I would do this by tailoring the customers package to best suit their needs and to educate the customer on the benefits of Sky in comparison to competitor offerings. Actively promoting new products with a view to selling them, such as broadband and talk which was launched at the same time I started in the position. Secondary to retention calls I would receive numerous wrong department calls which I would try to resolve such as general queries and minor technological issues that I could resolve without transferring the customer to enhance their experience with the company.Represent my department at weekly and monthly meetings with regards to the internal knowledge management systems. The purpose of these meetings was to discuss ways of improving the service for my department and give feedback from my colleagues on how they would like to see improvements. I would then brief this information out to my designated teams.Team working and collaboration, in order to achieve targets we would have regular team briefs where each member of the team would share ideas and any tips they felt would help the rest of the team. This was a key responsibility shared by everyone in the team Show less

Cornelscourt, Foxrock, Dublin 18.

During my time in Dunnes stores I worked in the off Licence department of the store. My responsibility's included:Providing customers with excellent levels of service, processing their orders through the cash point and dealing with and queries they may have with regards to the products we sold and general questions about the store. Assisting the manager with the ordering of stock for the off licence, and the ordering of bags for the checkout manager to ensure that there… Show more During my time in Dunnes stores I worked in the off Licence department of the store. My responsibility's included:Providing customers with excellent levels of service, processing their orders through the cash point and dealing with and queries they may have with regards to the products we sold and general questions about the store. Assisting the manager with the ordering of stock for the off licence, and the ordering of bags for the checkout manager to ensure that there was always a constant supply of them. Merchandising the store to maintain high levels of stock.Set floor plans for promotional cycles throughout the year so as to maximise opportunity to see for customers in driving sales of the promotional products on offer. Show less

Higher Diploma In Science And Computing, Software Development, Still Awaiting Final Results

Intense 6 month educational/6 month work experience based conversion course in ICT (Software Development). Primarily base in C#, SQL, HTML.

Bachelor Of Business, Business In Entrepreneurship (Honours), Business Administration, Management And Operations, First Class Honours