Mark Robinson Email & Phone Number

Johannesburg Area, South Africa

Facility SolutionsCCTV cameras solutionsBiometric access control TurnstilesMan trapsElectric fencingGeneratorsPainting WaterproofingBuilding

Kaufela Soultions Pty LtdKaufela Solutions (Pty) Ltd is a black empowered company which specializes in security products for the various business sectors both within the borders of Sothern Africa and abroad. Kaufela Solutions partners with trusted vendors to deliver a comprehensive platform for governance, risk and compliance management, combining the following key areas: Biometric – full access control, time and attendance solutionsRFID – End to end RFID equipment including asset and vehicle managementAnti hijacking system – biometric vehicle anti hijacking systemCCTV Camera – full CCTV range of CCTV camera products including DVR recorders and accessories.X ray and Metal detector – full range of x ray machines and metal detectorsProcess — end-to-end support for cross-industry and industry-specific GRC processesInfrastructure — infrastructure services for managing content, identity and access control, as well as change and configuration managementInsight — integrated intelligence, providing insight into the status of all GRC activities across government departments

Partner Management and Strategic AlliancesManage all relationships with partners.This includes strategic alliances - H3C, where Lefatshe has a 3 year distribution rights within the SADEC region. This includes import of product.Ensure best pricing is obtained for the company, showing a year on year increase in discounts (Currently sitting on 20.03% overall discount on products against a R700 million budget)Increase "ratings" within partnership programmes - strive to achieve highest partnership with all suppliers.To ensure all internal staff are knowledgeable with regard to all products and services, ensuring staff attend sales and technical training - free and paid for training.Discuss and ensure marketing strategies are in place with every supplier, from GovTech to breakfasts.Discuss and agree upon "plans" with each supplier, including forecasts, named accounts and targets.TendersHelp Account Managers with tenders.Ensure best pricingQA all work sent thru to GovernmentEnsure all areas have been covered and responded toInfluence tenders as far as possible with all key stake holdersGather info re tenders before they get to tender stage, help write tenders where possibleContract DeliverablesAll contract deliverables are measured on a weekly basis to identify, actions/risks/non conformances. Close out non-conformances within 7 days. Audit plan to be in place for the year.Achieve incremental customer delivery improvements against CD's of minimum 3% per month per business unit to constant overall delivery between 104% - 108%.Achieve incremental customer delivery improvements against Balanced Score Cards of minimum 2% per month per business unit to constant overall delivery between 104% - 108%.

Manage and coordinate e-mail feedback that needs to be provided to the GCEO at the end of each week.Ensure that all follow-ups are completed and reported on same day.Follow-up on all Management deadlines issued by the GCEO - ensure that all deadlines are met and issues resolved without GCEO intervention.Follow-up on all Strategic report backs - ensure that all deadlines are met and issues resolved without GCEO intervention.Represent GCEO at all meetings as requested by the GCEO.Report to business owner(s) areas of non-conformance to action root cause analysis and implement corrective actions within 24hrs of identificationExecute all ad-hoc projects / activities as requested by the GCEO.All internal audits to be conducted against ISO 9001-2000 standards, processes, policies and procedures related to the account/department & ISO certification maintainedAll contract deliverables are measured on a weekly basis to identify, actions/risks/non conformances. Close out non-conformances within 7 days. Audit plan to be in place for the year.Achieve incremental customer delivery improvements against CD's of minimum 3% per month per business unit to constant overall delivery between 104% - 108%.Achieve incremental customer delivery improvements against Balanced Score Cards of minimum 2% per month per business unit to constant overall delivery between 104% - 108%.Achieve monthly deadline delivery improvements against meeting minutes (HOD / MANCO) by a minimum of 1 day.Manage and ensure the overall success of workplace forums.ProcurementIncrease the procuring of services from black-owned business & companies which are BEE compliant i.t.o. industry charters.80% of the suppliers utilized are BEE Suppliers by July 2008 and to have a prime-purchasing objective of supporting BEE in the competitive bidding/tender process.Ensure that the company is fully compliant with the ITC charter at all times.

Daily control of operations in KZNAnnual sales budget of Beyond Outsourcing R15 mil - personal targetAnnual sales target of outlets 1.5 mil prepaid connections, 30 000 contract connectionsCorporate and individual salesCoach/counsel staff as neededTake corrective action with staff if necessaryReview of staff plans versus achievementCompilation of weekly/monthly reportsManage the given territory, budgets, staff etc. Ensure that all red flag issues are resolved timeouslyEnsuring optimisation of staff Effective time management of FME'sFrontline client liaisonDecision making / Trouble shootingCorrelation of expensesMotivation of staffProactive management of staff and territoryPut Personal Development Plans in place for staffDisciplinary action - as neededEnsure monthly sales targets are metOversee FSQC and all his dutiesChair meetingsPresentationsCCMA case appearances, disciplinary'sManagement of all channelsInterviewing and hiring of staffSelling of the company and the product offeringEnsuring the adherence to sales budgets within the territoryStrategic thinking for company - way forwardWriting and implementing company

Sales target of R10 mil new business for Beyond OutsourcingIn charge of Balanced score cards & CD's for the DepartmentMonitoring internal / external SLA'sAchieve minimum EBITDA for relevant financial year for BOM companyAchieve average management fee. Achieve recoveries per client and billing amount. Achieve average Head Office Staff charges per billing amount.Debtors as per client contract / creditor contractual payment managementIncrease shareholder value on headline earningsMaintain maximum defect rate on all operationsOverall reduction in top 10 supplier costsKeeping and grow high fliersStretching each employee to go above and beyond their role.Increase productivity and capacity within the DivisionImprove quality of outputs within the DivisionFull preparation of cyclicals for CRM/BOM account(s)Compilation of BOM induction programme and quarterly review of FS/Training induction.Approval and communication of commissions and expensesManage all client account budgets within CRM/BOM companiesManagement of all marketing and pos issuesManagement of Quality Management SystemUpdate relevant processes, policies and procedures.Apply Beyond Outsourcing's project management methodologies to all projects and ensure completion within the required dates.Conduct quarterly system gap analysis to identify gaps in the enablement of processes and ensure that all staff have up to date knowledge on systems and processes.Proactive management and delivery of deadlines on time every time. Become continually better at time management and demonstrate increased capacity, within oneself and the staff under your control.Performance improvement: All staff receives a quarterly performance review, a 12 month Personal Development plan and applicable career development / performance management interventions, resulting in the active development of each staff member and a measurable increase in performance.

All of the below (as per Regional Manager) plus:Sales target of R15 mil new business for Beyond OutsourcingAnnual sales targets stay the same.In charge of Balanced score cards for the region (and account nationally)In charge of Contract Deliverables for region (and account nationally)Controlling another Regional Manager and his team as well as own teamMonitoring BSC's / CD's and internal SLA's

All of the below RMS duties plus the following :Daily control of operations in KZNCoach/counsel staff as neededTake corrective action with FME's if necessaryReview of staff plans versus achievementCompilation of weekly/monthly reportsManage the given territory, budgets, staff etc. Manage the staff in the territoryEnsure that all red flag issues are resolved timeouslyEnsuring optimisation of staff Effective time management of FME'sFrontline client liasonDecision making / Trouble shootingCorrelation of expensesMotivation of staff

Assist the Regional Manager in their duties.Fulfil the Rm.'s duties when they are not able to.Field Accompaniments with staff (Field Marketing Executives).Training - Train delegates on Vodacom Academy courses (1hr sessions to full-day courses).Implement Regional Training strategy.Setting targets and deadlines for Training.Ensuring quality, dominant branding in all outlets.Ensuring the best service levels SA has ever seen.Build relationships with all customers, internal and external (boardroom to shop floor level).Develop and implement promotional strategiesDevelop and implement incentives for staff, internal and external.Look for opportunities to drive the business, internal and external.Presentations (boardroom to shop floor level).Marketing of products and services.Correlate annual leave register for region (Natal).Fill in for FME's when they are unable to perform duties.Chair meetings.Solve red flag issues. People management.Planning and budgeting.Grow staff in their environmentImplement personal development of staff in the regionStock managementDeadline driven

TrainingEnsuring dominant, quality branding in all outlets.Ensuring the best service levels.Building relationships with clients, internal and external.Develop and implement promotional days.Develop and implement incentives for clients.Marketing of products and services.Increase sales in area (Northern Natal), 30% per quarter for two years.Physical stock takes in outlets.Place / assist with orders in outlets.Attend to repairs and returns.Market research.Merchandising.Solve red flag issues.Manage stock levels in outlets.

Presentations.Marketing of products and services.Servicing of key accounts.Workshops.Public Relations.Entertaining of clients.

User support officer.Eastern Cape Helpdesk.Training Officer.Presentations.Marketing of products and services.Servicing of key accounts.Workshops.Public relations.Servicing of access clients.Loading of software, training on software and related products.Consumer and commercial enquiries.

Matric

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