Mark Rodriguez Email and Phone Number
My name is Mark Rodriguez, I recently worked at Indeed as an Operations Support Specialist and Quality Assurance Analyst for 7+ years. In my role, I focused on content moderation, policy refinement, content labeling, customer insights, and data analysis—ultimately aiming to help people secure employment globally.With 9 years of experience in Trust & Safety, Policy Moderation, and Content Regulation, I’ve developed deep expertise in my field. I’ve conducted research and development to drive strategic goals, collaborated closely with teams like Trust & Safety, Product, Legal and Client Success, to regularly perform quality assurance techniques. My work also involves leveraging content labeling, managing dashboards and ticketing systems for client needs, and using my program management skills to deliver results. Through these efforts, I’ve consistently achieved impactful outcomes for both internal stakeholders and external partners.I graduated from Texas State University with a B.S. in Consumer Sciences, complemented by double minors in Mass Communications and Business Administration. I’m passionate about topics such as policy and compliance enforcement, customer success, content moderation and data labeling.QUALIFICATIONS:• Bilingual (English and Spanish)• Proficiency with G Suite• Communication & email marketing• Customer Success inclined• Success in handling multiple & sometimes conflicting priorities• Exceptional written/verbal internal/external communication & consultation experience• Highly analytical & detail oriented• Ability to identify patterns & trends across seemingly unrelated content• Experience collecting & analyzing data to create meaningful reports to lead business improvement• Ability to source & skillfully manipulate both internal/external data sets• HTML, SQL, Python understanding• JIRA tools • Program MGMT• Proven ability to develop new ideas & creative solutions• Vendor onboarding & vendor training• 10+ years of Social Media Content Creation • Social Media Marketing• Video Creation• Branding experience• Brand + Story Telling—Outside of my 9-to-5, I manage @markyatx, where I create digital content across Instagram, Facebook, YouTube, Twitter, and TikTok. Through my entrepreneurial work, I’ve gained over 10 years of experience in social media marketing, videography, copyright, promotional strategy, project management, and business communications. I’ve had the opportunity to collaborate with 200+ global brands and businesses, helping them achieve their marketing goals and meet specific business needs.
Tiktok
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Search Operations Quality Analyst, Trust And Safety - Content Moderation And Data GovernanceTiktokAustin, Tx, Us
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Digital Content Creator + EntrepreneurIt’S Marky Atx May 2017 - PresentAustin-based page encompassing food, drink, style and leisure from culture enthusiast Mark Rodriguez. It's Marky ATX aims to build community engagement for businesses throughout the city. It's Marky ATX has worked with over hundreds of restaurants, food trucks and businesses throughout Austin and the world.Partnerships Include:Dos XX, ESPN, Keurig, Zing Zang, Austin City Limits Festival, Lyft, Gatorade, Venmo, Express, Fossil, Reebok, Texas Monthly, Austin Monthly, Will Leather Goods, Edible Arrangements, Patron, Mazda, Sweet Green, Neighborhood Goods, Fender, Visit Austin, Pepsi, Booking.com and moreFollow @markyatx on social media for more!
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Regional Communications Lead, Unidos Inclusion Resource GroupIndeed.Com Feb 2019 - Nov 2024Austin, Texas, UsAn Inclusion Resource Group (affinity group) at Indeed where the goal is to increase the Latinx representation and experiences at Indeed company-wide to help attract talent. - Oversee a group of LIT Leaders where we create monthly newsletters to share high-level information- Duties include sharing news, updates and announcements from the IRG leadership team on a global scale - Ensure Indeedians are engaged, respected and valued and voices are heard by our senior leadership team- Provide an understanding about the impact of inclusion in the workforce team to create a more inclusive and ethical culture - Engage with cross-functional teams like HR, Talent Attraction, Branding, Product, Communications and Social Media- Attend monthly Content Delivery & Production meetings with the Employee Communications team to brief our CEO for Global All Hands - Work with non-profits and fundraise with various businesses to create a positive impact in our communities - Host and represent Latinx in Tech in re-occurring meetings - Participate in diversity and inclusion projects and panels on a global scale with HR and Talent Attraction teams- Help our LATAM markets get jobs by brain storming and funneling ideas for Indeed to help attract talent in these underrepresented countries- Coordinate with HBSA's, colleges, universities and school systems to create networking opportunities -
Operations Support SpecialistIndeed.Com Aug 2017 - Nov 2024Austin, Texas, UsAs the world's #1 job site, with over 250 million job seekers every month from over 60 different countries and 28 languages, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.In my role as an Operations Support Specialist, I help investigate and maintain employer websites, recruiting sites and job boards that allow Indeed to aggregate job content from over 100,000 job sites globally on a fast-paced team that handles a high volume of requests in a timely manner. Our main goal is to have all jobs on Indeed reflect the most accurate and up-to-date information from job sites all over the world by reviewing erroneous behavior, enforcing policies with internal and external teams for client success and escalating issues when necessary. Using data provided by internal error detection systems, I'm able to identify problems with existing jobs in order to ensure Indeed's job data accuracy. Other duties include on-boarding duties, escalating issues, reporting bugs, defining requirements for new features, JIRA workflows, agile boards, XML’s, regex, Sublime Text and HTML.In this role, I also lead policy trainings, shadow sessions, on-boarding duties for new hires and vendors, create and update internal communication, find cross-functionality opportunities with other teams including Client Success, International, Legal, Trust & Safety, Product and Engineering while working independently on relatively complex assignments with multidisciplinary project goals.
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Advertising Risk Analyst (Contingent Worker)Facebook Oct 2015 - Aug 2017As part of the Ads Integrity Team, we work on enforcing ‘Ad’ and ‘Page’ policy on content that exists on Facebook and content that advertisers would like our users to engage with. • Manually review content that advertisers would like to put on our platform or content that is reported by our users to keep in check whether they are policy compliant• Identify trends in content being reviewed to help in automating content and refine policy• Being accountable for daily assigned numbers and delivering on the expected turn around time, while maintaining high quality -
Visual Merchandising Team LeaderTarget Jul 2015 - Oct 2015Minneapolis, Mn, UsCoach and review team member performance. Maintain and remerchandise Home and Apparel using specific guidelines, tools and process direction from HQ, including filling out of stocks and remerchandising product in empty spaces. Stay current on Targets omnichannel innovations, in order to deliver the right product from the right place for the guest quickly. Deliver great guest service by engaging with guests, educating them on products, and selling through all avenues (Target.com, Target App, and Flexible Fulfillment). Demonstrated passion for style trends in Home and Apparel, sharing your enthusiasm in a retail environment and providing an amazing shopping experience for guests. Ability to work independently, understand and interpret visual merchandising tools and direction, and develop and train others. Ability to communicate clearly and professionally with guests and team members. -
Sales AssociatePottery Barn Jan 2012 - Jul 2015San Francisco, Ca, UsA lead salesman for the Pottery Barn and Williams-Sonoma Outlet located in San Marcos. Over the years, I gained experiences in business, retail, and supply & management duties. Each associate fluctuated between positions and duties, a jack of all trades if you will. One of my main positions being the cashier, I created revenue, handled all customer concerns, looked up real-time trends, and obtained emails, and would pitch the Pottery Barn credit card. As a veteran associate, I contributed to the store in more ways than one: from creating SKUs for products, finding appropriate prices through Omnichannel platforms, and creating visual displays for the West Elm Outlet. My store location has been earned the most prestige of being the more profitable Pottery Barn stores in the United States, and we worked in that fast paced mindset to get our guests in and out as quickly, and satisfactory as possible. Associates are trained to create a seamless experience for our diverse clientele, with the world class customer service that Pottery Barn is known to offer. -
Editorial Assistant InternStudy Breaks Aug 2014 - Dec 2014San Antonio, Texas, UsDuties include the following: writing press releases - promoting each issue, contest and giveaways, writing blog posts over trending topics, and the daily "happy hour" post that goes out once a week at 5. Contributing to departments by assisting with content and images, posts as blogs, and/or finding people to interview. The main role was looking for tastemakers on each campus to spotlight, working on adapting the "On-Campus department" and finding people & content for every market (Austin, San Marcos, San Antonio, Lubbock, Houston), as well as recruiting writers and photographers and contacting students/professors. -
Campus InfluencerSpotify Feb 2014 - May 2014Stockholm, Stockholm County, SeRepresented Spotify (a commercial music streaming service) on the Texas State campus, spreading a word of mouth to other students, with a heavy base on social media and guerrilla marketing. We were encouraged to always create, capture and distribute content through blogs, social media posts, videos, contests, and local events in San Marcos. Driving local awareness through event marketing played a crucial role, as the end goal was to push the $4.99 Spotify Premium Special for all students with a college email. -
Regional Brand AmbassadorStylitics Apr 2012 - May 2013New York, New York, UsCreated real time trend reports, analyzed relevant brands and emerging styles, built social media campaigns, worked directly with the press and media, as well as had professional conference calls with leading fashion icons in the current field such as Miki Berardelli, and Kelly Cutrone. Beginning as a Campus Ambassador, and later promoted to Regional Brand Ambassador, I was held the most responsible for making sure each campus ambassador throughout the state of Texas had turned in their hours, fulfilled their duties, along with successful completion of any campus projects they were undergoing. I would report to my manager in New York via phone calls and Skype once a week. -
Social Media And Content Marketing InternStudy Breaks Mar 2012 - May 2013San Antonio, Texas, UsMain duty is to create "The Weekender" which is sent out to hundreds of subscribers throughout Texas. Other responsibilities included creating brand awareness across social media sites such as Facebook and Twitter, assessing marketing campaigns to make our tools work efficiently and effectively, heavily focusing on using search engine optimization tools (SEO's) and keyword searches to promote the magazine and its blog content. Watching webinars was a vital role in this position, as I had to partner with advertising and marketing companies in Central Texas to help create a lasting relationship with Study Breaks, and Shweiki Media.
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Public Relations InternKtsw-Fm 89.9 Oct 2010 - Apr 2011San Marcos, Tx, UsPromoted everything KTSW via social media, worked with artists from across the country. Our main goal was to prepare, fundraise and advertise for the award-winning My Radio Festival (MR Fest.) MR Fest was created to be a platform for any local and regional artist to showcase their talents in a live and exciting atmosphere deep in the heart of San Marcos. -
Teen Team InternSan Antonio Express-News Oct 2009 - May 2010San Antonio, Texas, UsSenior year of high school, once a week, I would work side by side with professional journalists, photographers, editors and designers from the San Antonio Express-News Team. As young professionals in the journalism field, we were privileged with the eligibility to create paper and online additions for the fourth-largest daily newspaper in the state of Texas.
Mark Rodriguez Education Details
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Texas State UniversityFamily And Consumer Sciences/Human Sciences Business Services -
Texas State UniversityBusiness Family And Consumer Sciences/Human Sciences
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Texas State UniversityFashion Merchandising
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Texas State UniversityFashion Merchandising
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John Jay High School - Science And Engineering Academy
Frequently Asked Questions about Mark Rodriguez
What company does Mark Rodriguez work for?
Mark Rodriguez works for Tiktok
What is Mark Rodriguez's role at the current company?
Mark Rodriguez's current role is Search Operations Quality Analyst, Trust and Safety - Content Moderation and Data Governance.
What schools did Mark Rodriguez attend?
Mark Rodriguez attended Texas State University, Texas State University, Texas State University, Texas State University, John Jay High School - Science And Engineering Academy.
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