Mark Roos Email & Phone Number

Texas, United States

Dallas, Texas, Us

Dallas, Texas, Us

TeamSupport.com❖2022 Total Sales ARR $683K | ❖2023 Total Sales ARR $2.6 MillionTeamSupport is the #1 Enterprise B2B Customer Support SaaS Suite = Artificial Intelligence + Ticketing + Analytics + Chat & Live Messaging + Customer Success Solutions.Our purpose is elevating your enterprise value by strengthening customer relationships that result in reduced churn, increased renewals, expansion and advocacy. • Customer facing key point of contact throughout customer sales-cycle • Complex B2B SaaS solution consulting • Presenting and closing business on a Global level and at the C-Suite• Intense, process driven follow up and lead qualification skills • Establishing and maintaining profitable relationships with prospects and new customers• Mentor, work and collaborate with internal BDR's to qualify leads• Cross departmental collaboration with Customer Success to foster up-sell/new user additions • Conducting interactive software use case discovery calls • Performing software demonstrations in person and over the web• Actively engage with prospects generated as leads• Prospecting for new accounts and maximizing new sales within existing assigned customers• Accountable for meeting 100% of my monthly, quarterly and annual revenue sales goals• Sales forecasting and pipeline management• Reporting to the C Level all sales activity• Daily usage of Salesforce, HubSpot, SalesLoft, LinkedIn Sales Navigator and Seamless AI

San Francisco, Ca, Us

• Proactively engaged Canadian reseller as the product evangelist by driving broad adoption of ON24 webinar as service solutions, which increased MQL’s within the healthcare vertical by 27%• Processed and executed contracts in Salesforce CRM, tracked all account activity, provided strategic sales support and grew new business pipeline by $70K in Q1 2018• Worked with our internal marketing team, and the client, to develop content marketing plans that drove qualified B2B and B2C sales leads across multiple industries resulting in a projected Q3 2018 revenue target of $300K• Devised strategies that leveraged marketing automation integration platforms like Marketo and CRM sales lead integration with Salesforce CRMSales Strategy | Contract Negotiation | Client Facing | Revenue Generation | Sales Enablement | Strategic Direction | Content Marketing Strategy | Marketing Automation Integration | Engagement Strategy | Relationship Development | C-Level Reporting | Internal & External Cross Departmental Communication | Webinar Solutions | Video Content Strategy | Creative Direction | Digital Transformation | Consultative Sales | Social Selling | SAAS | Project Management | Product Management | Live Event Production

Dallas, Texas, Us

• Assessed, devised and implemented a prospecting strategy utilizing a mix of cold calling, social selling and professional networking resulting in a book of business of over $10K in commissions and over $100K in billings in under 12 months• Closed enterprise accounts with Southwest Airlines and Texas Instruments within first ninety days of employment• Logged all sales activity in Bullhorn CRM, intensely focused on new business development, project management and excelled as the client facing point of contact on a day to day basis• Updated CEO weekly on business development strategies and tactics, building rapport and problem solving• Mentored and taught social selling techniques to team members that provided lead generation support and strategies by contributing blog content, video, and content marketing support organizationallyDigital Strategy Consulting | Business Development | Relationship Building | Presenting | Strategic Networking | Cross Selling | Partnership Development | Contract Negotiations | Ideator | Revenue Generation | Account Management | Client Services | Consultative Sales | Prospecting | Social Media

Plano, Texas, Us

• Managed 10 enterprise accounts as the client facing digital strategist and enabled each client to increase revenue from digital solutions on average of $100K per account• Built and recruited global network of content creators consisting of over 1,000 videographers, photographers, drone operators, editors, and animators resulting in the organizations ability to service and create 100’s of unique pieces of content monthly• Cultivated, nurtured and built strong relationships with medium sized to large media and technology companies• Guided digital strategies and worked with account teams to grow revenue, identify up sell opportunities and influence change• Mentored Junior Account Managers by assisting and providing innovative strategies to help them grow account revenueVideo Product Sales | Video Strategy Implementation | Sales Training | Revenue Generation | Account Growth | Product Management | Product Creation | Digital Strategy | Content Marketing Strategy | Video Production | Team Lead | Video Producer | Post Production Supervision | Logistics Operations | Business Development | High Volume Content Creation | Scalable Video Solutions | Product Integration | Process & Project Management

Plano, Tx, Us

• Grew company revenue from $2.2 million in 2013 to $5.5 in 2014• Implemented Mothernode CRM, which enabled the sales force to manage sales leads facilitating the ability to analyze customer data and grow our database from 1,200 passive customers to over 3,200 active and engaged “buyers” in under 12 months, which translated to $1 million in new outdoor kitchen construction projects and retail sales revenue• Created ongoing cooking class events that served as both a branding initiative and generated on average a 66% increase of consumable retail sales, new grill purchases, grilling accessories and outdoor kitchen installs which translated to $250K in revenue• Created and managed all marketing, advertising, eCommerce, web, social and digital strategy• Quality control, point of escalation and client services• Maintained, managed, negotiated and grew our manufacturer partnerships & relationshipsGeneral Management | P&L | Cash Flow | Operations | Creative Direction | Ecommerce | Retail Sales Strategy | Strategic Partnerships | Business Development | Consultative Sales | Lead Generation Tactics | Video SEO | Content Strategy | Product Creation | Process Improvement | Digital Strategy | Rewards Programs | Live Event Producer | Advertising | Search Strategy | Mobile Strategy | CRM Implementation | Negotiations | Logistics | Social Media Strategy | Television Production | Product Video Production | Event Marketing | Email Marketing | Point of Sale | Content Creation | Sales Management

Addison, Texas, Us

❖ Average Deal Size $66K• Presented, sold, created and managed the teams required to build innovative social media campaigns at the forefront of comprehensive social media strategy • Closed 30 B2B and B2C accounts in 2012 across multiple industries and generated $1.9 million in total revenue • Designed comprehensive digital, video, marketing, SEM, SEO, PPC, ecommerce and social media campaigns designed to drive leads, build brand awareness, engage new customers and cultivate existing customers• Led 8 person account teams of creative, diverse personalities and skill setsSocial Media Strategy | Account Director | Client Relations | Relationship Building | Strategy Implementation | Business Development | Internet Marketing | SEO/PPC | Creative Direction | Strategic Video Solutions | Content Strategy | Sales & Contract Negotiations | Product Development | Mentoring | Public Speaking | Thought Leadership | Engagement Tactics | C-Level Presenting | Digital Strategy | Event Production

Basking Ridge, Nj, Us

• Launched go to market web based social media products resulting in $14 million in sales over 12-month period• Trained, supported and mentored 100’s of national digital sales consultants • Collaborated with cross-functional teams to plan, deliver and execute successful product launch • Analyzed product/project profitability, revenue, margins and bill rates • Product & project management, scope of work, features & benefits • Cross collaboration with sales, marketing, IT engineering & financeProduct Marketing | Product Life Cycle | Product Creation | Product Management | Quality Control | Customer Service Operations | Process Development | Sales Training | Public Speaking | SEO/SEM | Revenue Generation | Change Management | Fulfillment & Operations | Team Lead | Cross Departmental Communications | Social Media Strategy | C-Level Reporting | Content Distribution Strategy | Video Advertising | High Volume Video Content Creation

Associates Business Administration, Broadcast Media

Education record

General Studies