Mark Rosas Email & Phone Number

Valley Forge, Pa, Us

Abingdon, Oxfordshire, Gb

Subject matter expert for SCCM. End user device hardware, software along with patch compliance. Brought in to stabilize, document, and correct SCCM environment and set Configuration Baselines. Documented infrastructure with diagrams, standards, installations, configurations and troubleshooting. Implemented, documented and standardized processes for client and server patch management. Tested and implemented SCConfigMgr Modern BIOS Management Solution for BIOS updates via SCCM. Lead, pushed, adopted and deployed Microsoft Teams across the company. Implemented SCCM Health check report, posted in Teams for daily checks on SCCM infrastructure. Researched, tested and documented any upgrades prior to implementation. Ensuring upgrades were tested and back out plans verified. Perform installation, evaluation, maintenance and problem resolution for SCCM infrastructure as well as release management deployments to PC’s globally. Perform planning and analysis for future product releases. Manage, develop, and maintain device OS builds, WaaS, deploy software on end user devices, and provide thorough documentation on all current and newly implemented technologies. AirWatch lead and administration. Documentation, recommendation, profile creation, assignment group changes. Patch testing, standards change implementation forms. Lead migration of 1000 + users to Microsoft MFA, including testing, process documentation and communication of changes. Desktop Engine, lead engineer to test, recommend a MAC OS based management solution for the business. Implemented Desktop Engine to manage the business growing MAC OS hardware

Hanover, Md, Us

Senior SCCM Architect onsite for DuPont. Successfully migrated fifty two thousand endpoints to CM 2012 CB 1610. Lead and managed three more upgrades to 1706, 1802 and 1806 Leader for desktop engineering team and steady state operations. Responsible for health and well being of SCCM infrastructure.

Philadelphia, Pa, Us

Functioned as team lead of infrastructure applications team. Mentored junior members of team. Provided top-level tier support for organization’s SCCM 2012 infrastructure. Acted as technical project lead, deploying SCCM 2007 SP2 R2 throughout enterprise, as well as escalation point for all SCCM issues enterprise-wide. Held monthly SCCM team meetings with business divisions nationwide. Detailed reporting on server OS and core components. Worked on server environment, consisting of Windows Server 2003, 2008 and 2012. Extensive hardware and software experience troubleshooting, debugging environments of Windows systems. Testing, documentation, upgrade paths, patch testing and disaster recovery for applications.

New York, Ny, Us

Three month contract providing technical expertise on site for the University of Pennsylvania Human Resource Information Management department in the areas of Windows 2000, SQL server 7.0, 2000, SMS 2.0. Created documentation standards and templates for all installation procedures. Fully documented: Server configuration documentation, desktop setup procedures, software installation procedures, software inventory spreadsheets. Researched, configured and implemented SMS 2.0 for hardware inventory and software inventory in their Active Directory environment. Installed, configured MS SQL server 2000 for use with SMS 2.0. Provided detailed procedures on the installation, configuration, and basic functions of SMS (Systems Management Server 2.0).

Supported Wyeth Pharmaceutical’s Novell Netware 5.1 environment across the WAN. Installation, maintenance, and troubleshooting, workgroup and enterprise servers. Responsible for hardware installation, cable management, and documentation of new servers. Monitoring the health of 150+ Novell servers, and 300 Windows NT/2000 servers utilizing Insight manager. Setting Insight manager thresholds and triggers for alarm notifications and paging times. Maintained the Insight manager workstations and databases. Point of contact for all change management hardware tickets, and repair notifications for servers. Documented, and maintained Novell server environment. Provided twenty four hour pager support. Followed SOP’s and documentation for new, repaired, or replacement validated servers.

Project managed all Novell/Windows NT projects. Supported the heterogeneous network operating systems that were distributed throughout the network. Initiate, administer and troubleshoot TCP/IP, WINS, and DHCP. Provide in-depth analysis and recommendations for new technology. Maintain the WAN server documentation. Implemented daily server health reports. Expedited and resolved customer support calls and tickets. Documented, implemented, and configured ArcServe and Veritas Backup Exec solutions. LAN support, included CAT 5E cabling, Hubs, Cisco Switches, punch downs, cross connections, RJ45 Patch panels. Novell NDS technical lead for clients North America sites. Utilized, modified, and reported the companies Internet usage with WebTrends software. Administered user accounts, applied server security patches, service packs, system policies, and all server-based applications. Third level support for the desktop team. Assisted the Desktop Group in establishing a baseline image for all desktop computers deployed throughout the network infrastructure. Fully documented the network server infrastructure with Visio 2000 that included embedded hyperlinks to network documentation. The operating systems comprised of Microsoft Windows NT 4.0 servers, Windows 2000 servers, Exchange 5.5 servers, SQL, IIS 4.0, Citrix and Terminal servers, and Novell Netware 4.11 servers.

Centralized and enhanced the server infrastructure for a 2500+ user community, composed of 115 File servers. Implemented departmental shared and home drives for user data. Coordinated the consolidation of twenty five servers using rack mounted hardware. Reduced server space usage and decreased power consumption. Conceptualized, and collaborated the NT and Novell infrastructure planning such as, file system management, backup and recovery schedule. Created and centralized enterprise backup solution across the WAN. Implemented, scheduled, and tested server backup and recovery plans. Introduced, and administered Windows desktop security policies. Administered user accounts, Domain Trusts, and applied server security patches, service packs, and all server-based applications. Provided twenty four hour pager support, and ensured timely problem resolution.

Supported, installed, and maintained the health system’s heterogeneous environment. The server infrastructure consisted of Novell Netware 3.12, Windows NT 4.0, and HP UNIX. Provided training documentation, procedures and project plan for rollout. Administer NT and Novell user security. Provided twenty four hour pager support. Installation and support of all hubs, switches, cabling, and patch panel connections. Collaborated with the hospital management to define goals and objectives as well as priorities for the information systems applications.

Worked together in a 3 person team to design, document, and implement a hospital desktop image. Provided training documentation, procedures and project plan for rollout. Instituted Windows roaming security policies, distributed applications using NAL (Netware Application Launcher). Installed, configured, and documented the rollout of over 350 personal computers and laptops.