Mark Rosellen Email & Phone Number

Richmond, Virginia Area

• Manage and mentor Learning Support Specialists for the entire South Region with direct reporting to Learning Supervisors, Learning and Delivery Manager and Director.• Invited to be on the Learning Supervisor Instructional Design team to create, develop, and edit all training material used for new employee and other training programs. • Proven, consistent and continued track record of providing quality training material.

Richmond, Va

• Designed and developed training material including PowerPoint presentations, videos and program simulators that are used as a company-wide standard for training.• Manage and train classes of 25+ new associates, veteran technicians and/or management.• Responsible for delivering safety and satellite training programs to new hires, administering certification tests, and up-training existing technicians.• Experience training candidates to be Learning Support Specialists (“Train the Trainer”).• Entrusted with managing class attendance and productivity, accurate and in-depth progress tracking and reporting through eLearning/LMS, creating and experimenting with training techniques to engage students that have different learning styles and abilities, providing detailed feedback to management, traveling to other sites for assistance/coverage, maintaining stock of safety/training supplies and facility organization.

Richmond, Va

• Responsible for safely installing DirecTV & Exede Internet services for customers.• Elected Team Captain to manage work completion for a team of 5-10 technicians.• Responsibilities include safely installing residential and commercial sites with coax cabling systems for TV/Internet, maintaining and operating a GPS monitored company vehicle, managing inventory, routing and time management, providing exceptional customer service, on-the-job training for new hires, and clear communication with supervisors, corporate, and customers.