Mark Rosellen Email & Phone Number

Richmond, Virginia Area

• Manage and mentor Learning Support Specialists for the entire South Region with direct reporting to Learning Supervisors, Learning and Delivery Manager and Director.
• Invited to be on the Learning Supervisor Instructional Design team to create, develop, and edit all training material used for new employee and other training programs.
• Proven, consistent and continued track record of providing quality training material.

Richmond, VA

• Designed and developed training material including PowerPoint presentations, videos and program simulators that are used as a company-wide standard for training.
• Manage and train classes of 25+ new associates, veteran technicians and/or management.
• Responsible for delivering safety and satellite training programs to new hires, administering certification tests, and up-training existing technicians.
• Experience training candidates to be Learning Support Specialists (“Train the Trainer”).
• Entrusted with managing class attendance and productivity, accurate and in-depth progress tracking and reporting through eLearning/LMS, creating and experimenting with training techniques to engage students that have.

Richmond, VA

• Responsible for safely installing DirecTV & Exede Internet services for customers.
• Elected Team Captain to manage work completion for a team of 5-10 technicians.
• Responsibilities include safely installing residential and commercial sites with coax cabling systems for TV/Internet, maintaining and operating a GPS monitored company vehicle, managing inventory, routing and time.