Mark Rossler Email and Phone Number
Mark Rossler work email
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Mark Rossler personal email
Customer Success Professional with a demonstrated history of working in the computer software industry and experience with B2B SaaS Products. Skilled in Managing a book of business, on-boarding clients, communicating highly technical instructions in easy to follow steps, and a strategic partner who advocates for my client while advancing the needs of the company I represent.
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Customer Success And Project ManagerIdr Claims (Startup)New York, United States
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Customer Success ManagerImpact Aug 2021 - PresentSanta Barbara, California, UsAs a Customer Success Manager I was the trusted advisor to my own book of diverse Advertisers. I demonstrated value to our clients by ensuring that they had a solid day-to-day understanding and use of the SaaS platform. Additionally, I assisted in mapping out strategies to maximize the use of the platform to successfully achieve their Affiliate Marketing goals. I worked cross functionally with the Support and Product teams to delight my clients with creative and efficient solutions. I would also collaborate with our Revenue team to retain and grow my client’s accounts with the services that matched their individual needs.
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Customer Support LeadPracticepanther Jul 2020 - Feb 2021Miami, Florida, UsAs Customer Support Lead I handled at risk clients and escalated calls in order to ensure that the clients were successful and improve customer experience. I also focused on communication both cross-functionally as the client advocate, and to the client decreasing our response time by 2/3 and our approval rating to 90%. Working with both my team and clients I focused on creating an environment of transparency through trust and positivity and integrity. -
Manager Of Customer SuccessPracticepanther Dec 2019 - Jul 2020Miami, Florida, UsAs Manager of Customer Success, Helped lay the groundwork for a newly established Customer Success team. This included cross-functional communication and policies.
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Manager, Customer Success /Customer Support LeadParadigm (Formerly Asg Legaltech) Dec 2019 - Feb 2021New York, New York, UsAs Manager of Customer Success at PracticePanther by Paradigm, Helped lay the groundwork for a newly established Customer Success team. This included cross-functional communication, policies.As Customer Support Lead at PracticePanther by Paradigm, I handled at risk clients and escalated calls in order to ensure that the clients were successful and improve customer experience. I also focused on communication both cross-functionally as the client advocate, and to the client decreasing our response time by 2/3 and our approval rating to 90%. Working with both my team and clients I focused on creating an environment of transparency through trust and positivity and integrity. -
Customer Success ManagerShulcloud Jul 2017 - Dec 2019Atlanta, UsAs Customer Success Manager, I worked to ensure new and existing clients were successful as they transitioned to a SaaS model. I did this through remote and on-site training, Unique solutions and tailored onboarding to match customer needs, and by keeping the help manual updated and recording accessible webinars as new features rolled out . I also worked cross-departmentally with development to design and enhance new and current features I the software using client feedback. And provided front-line support to clients and their staff via phone, email, and chat. -
Customer Service ManagerRockybid.Com Oct 2009 - Jan 2011UsRockyBid is an exciting auction website offering huge discounts on quality, brand-name merchandise. From popular electronics to gift cards, all auctions start at $0.01 with no reserve. Unlike other auction sites we offer a fair and level bidding experience with auctions designed for all levels of competitors. Bid prices range from .62 -.75 cents and this allows users to win merchandise for a fraction of the cost. It's safe, easy and "on the cheap" shopping. -
Associate -Business Development And Project Manager -OperationsPark Ip Translations - A Welocalize Company Jan 2007 - Sep 2009New York City, New York, UsInitially a Business Development Associate for a legal and corporate consulting firm in midtown Manhattan, then transferring to operations. Park IP offers a variety of services, including but not limited to document translations and interpretations, website translations, corporate communication and marketing localization. Our translators are experts both in the language and the technical data they are translating, thus guaranteeing a more accurate and idiomatic translation than a simple literal translation can offer. -
Trip Coordinator For NcsyTaglit-Birthright Israel Feb 2006 - Dec 2006Jerusalem, Il -
Ncsy Summer Program Trip Coordinator And RegistrarNcsy Feb 2006 - Dec 2006New York, Ny, Us
Mark Rossler Skills
Mark Rossler Education Details
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Hunter CollegeHistory And A Minor In Computer Science -
Yeshiva UniversityHistory
Frequently Asked Questions about Mark Rossler
What company does Mark Rossler work for?
Mark Rossler works for Idr Claims (Startup)
What is Mark Rossler's role at the current company?
Mark Rossler's current role is Customer Success and Project Manager.
What is Mark Rossler's email address?
Mark Rossler's email address is mr****@****irm.com
What schools did Mark Rossler attend?
Mark Rossler attended Hunter College, Yeshiva University.
What skills is Mark Rossler known for?
Mark Rossler has skills like Competitive Analysis, Customer Service, Legal Research, Management, Marketing, Microsoft Excel, Pricing, Public Speaking, Research.
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