Information Technology Help Desk Supervisor
Responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting and training representatives, and establishing customer service standards.
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Mark Roy is listed as Information Technology based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Mark Roy.
Mark Roy previously worked as Information Technology Help Desk Supervisor at 9 Story Media Group and Information Technology Support Analyst at 9 Story Media Group. Mark Roy holds Multimedia Technology from Canadore College.
With over 20 years working in technology, I am passionate about both IT and media and thrive in a dynamic environment where every day brings new challenges, . My goal is to be part of an innovative organization dedicated to delivering high-quality content to audiences worldwide.
Listed skills include Microsoft Office, Customer Service, Sql, Microsoft Word, and 29 others.
A career timeline built from the work history available for this profile.
Toronto, Canada Area
Responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting and training representatives, and establishing customer service standards.
Toronto, Canada Area
Provided technical support and assistance to customers, whether on the phone or in person. Primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology that they may be having trouble with.
Toronto, Canada Area
Set up and configure computer systems, install and maintain software, troubleshoot hardware and software problems, provide technical assistance to users, ensure that all computer systems and networks function smoothly and securely, and troubleshoot hardware and software issues.
Toronto, Canada Area
Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Brampton, ON
Supervised the operation of computer networks, making sure that servers function properly; therefore, allowing customers and employees to communicate with each other, coordinate their actions and take care of essential tasks. Day-to-day activities often vary, from helping new users get started to looking for threats or errors on the local network to.
Brampton, ON
Managed technology systems, focusing on configuration, access control, troubleshooting, and user training.
Toronto, Canada Area
Provided technical support and assistance to customers, whether on the phone or in person, with a primary goal to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.
Halton Hills
Retail Manager (Rogers Sales and Service Centre)Managed a team of technology and sales associates.First Contact for troubleshooting of costumer’s mobile devices, including laptops and hotspotsRepaired, backed up, and synced costumer’s mobile information.
Toronto, Canada Area
Videographer, Sound Engineer and Film Editor for various productions with; TSN, CTV, Cogeco Cable, Rogers Community TV
Activities and Societies: Schooled in , Industry-standard software such as Photoshop,, Illustrator, After- Effects, Audition, Adobe.
Activities and Societies: Studio and digital video production Post-production and editing Mobile and live productions Directing for.
Quick answers generated from the profile data available on this page.
Mark Roy is listed as Information Technology.
Mark Roy is based in Greater Toronto Area, Canada, Canada.
Mark Roy has worked for 9 Story Media Group, Ontario Institute For Cancer Research, Corby Spirit And Wine Limited, Rogers Communications, and Freelance, Self-Employed.
You can use AeroLeads to view verified contact signals for Mark Roy, including work email, phone, and LinkedIn data when available.
Mark Roy holds Multimedia Technology from Canadore College.
Mark Roy is listed with skills including Microsoft Office, Customer Service, Sql, Microsoft Word, Microsoft Powerpoint, A++, Live Broadcast, and Video Production.
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