Mark Roytshteyn Email & Phone Number

Newark, New Jersey, United States

Hoboken, New Jersey, United States

Lyndhurst

• Maintain SQL databases throughout multiple servers.• Develop and deploy SQL scripts for client installations.• Perform database maintenance and scheduled backups.• Restoring database for application testing.• Perform on-site and remote installations of software. Consists of running MSI packaged installation on client environments. Connecting SQL and Access databases to software through ODBC connections. • Update client installations by backing up SQL database, migrating databases to new servers, and running update scripts. • Develop and maintain multiple virtual machines. • Duplicate client environments in-house for testing that includes connecting virtual machines to networks and mapping share drives. Connecting virtual machines to databases through ODBC. • Install and configuration of full Microsoft Suite applications. • Manage and develop user accounts for databases and networks. • Deploy and maintain virtual machines across multiple servers. • Troubleshoot and diagnose network and hardware issues. • Install and configure Windows and Linux operating systems.• Work with clients to tailor application installations that best suit their needs and workflow. • Test application upgrades and bug fixes provided by developers. • Provide customers with training on application both on-site and remote. • Develop tailored training material for customers. • Logging and maintaining of customer support issues and technical bugs. • Manage client installations and upgrades. • Configure and deploy WebSphere application servers. • Maintain applications through WebSphere admin console. • Configure and maintain Maximo databases for applications.

Bridgewater, New Jersey

•Standardized user acceptance testing to meet vendor project requirements.•Acted as a liaison between international business units in order to schedule speaker presentations with health care professionals. •Works with compliance and validation to insure all system specifications are documented and adhered to properly. •Work collaboratively with business analysts on various systems to meet required pharmaceutical specifications and implementation of system upgrades. •Implementation of standard operating procedures and Work Instructions to ensure all new processes are up to current standards.

United States

SANOFI, Bridgewater, NJ September 2012 – PresentConsultant with NJP Consulting• Employed as a Customer Support and Documentation Specialist for the Siebel Call Center and an iPad-based Closed Loop Marketing (CLM) application• Provided CLM application customer support for a Sales Force consisting of hundreds of employees• Knowledgeable in Sanofi US products supported by CLM application• Functioned as a liaison between technical team and Sales representatives during the releases/updates of CLM application• Delivered excellent service and technical advice to Sanofi Sales Representatives during the releases of new versions of the CLM system• Responsible for application testing and validation of a project involving the integration of Siebel and the Cegedim mobile Sales Force Automation (SFA) application• Responsible for creating and reviewing documentation following Computer Validation (CV) policies and procedures. Trained and certified in the current Sanofi CV guidelines (PUMA)