Mark Romano Email and Phone Number
Accomplished IT operations and clinical operations professional with extensive experience in pharmaceutical, life sciences, and vendor organizations. Expertise in Veeva Vault, project management, customer success, clinical trials, governance, and quality assurance.Proven record of success in managing projects from concept to completion, mentoring, and leading teams in small, mid-size, and global organizations. Recognized as a collaborative leader skilled in making critical decisions in fast-paced environments, adept at generating and building relationships at all levels of an organization.Certified Veeva Vault Platform Associate Administrator.Areas of Expertise:Pharmaceutical Industry | Veeva Vault | Vendor Management | Project Management | Program Management | Operations Management | GxP (Good Practices) Systems and Processes | Development Operations (DevOps) | Cross-functional Teams | Software Development Life Cycle (SDLC) | Clinical Research Organizations (CRO) | Governance | Clinical Development | Phase I – IV Clinical Trials | Quality Assurance | Auditing | KPIs (Key Performance Indicators) | SOPs (Standard Operating Procedures)
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Client Engagement ManagerDaelight SolutionsUpper Darby, Pa, Us
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Director, Veeva Regulatory & Safety | Associate Director, Veeva Regulatory & Safety PlatformsBristol Myers Squibb Apr 2022 - Jul 2024Lawrence Township, Nj, UsLed global IT operations for Veeva Vault Regulatory and Vault Safety platforms. • Directed cross-functional teams to ensure operational excellence and efficiency.• Served as the primary IT operations lead to business partners and technology vendors. -
Veeva Regulatory & Safety Platform LeadBristol Myers Squibb Apr 2020 - Apr 2022Lawrence Township, Nj, UsLed IT activities for Veeva Vault Regulatory and Vault Safety at BMS, collaborating with matrix teams and vendors.• Managed in-house vendor support teams and outsourced operations analysts for project execution.• Ensured smooth execution of support activities, project deliverables, and system releases.
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Customer Success ManagerTeckro Sep 2019 - Feb 2020Limerick, Ie• Aligned with customers to develop success plans, measure KPIs, and identify ongoing improvements. Educated customers on new product features, collected feedback, and guided best practices for product consumption.• Acted as the primary customer liaison, managing communications between project team, customer, and internal stakeholders. -
Customer Success Manager - R&DVeeva Systems Aug 2015 - Jun 2019Pleasanton, Ca, Us• Managed customer success for up to 30 enterprise and mid-sized customers, promoting strategic focus and program management.• Developed and delivered presentations to support updates to Veeva’s Vault applications.• Guided customers on best practices for change control and validation surrounding Veeva Vault releases. -
Associate Project DirectorUbc - An Express Scripts Company Mar 2014 - Aug 2015Blue Bell, Pa, Us• Managed team collaboration by overseeing direct reports and advocating to senior management.• Participated in director-level meetings within the Clinical Operations department.• Conducted interviews for various departmental positions. -
Senior Project ManagerUbc - An Express Scripts Company Jan 2012 - Mar 2014Blue Bell, Pa, Us• Managed operational, financial, and contracted services for various clinical trials, ensuring compliance and timely completion.• Developed protocols, CRFs, regulatory documents, and study master files to support study conduct and deliverables.• Oversaw project progress, recruited investigators, and supervised monitors to ensure study timelines were met.
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Clinical Project Manager (Consultant)Nuron Biotech Inc Oct 2011 - Dec 2011• Led a Phase III double-blind Multiple Sclerosis trial and a pediatric vaccine trial, overseeing vendors and managing issues.• Collaborated with cross-functional teams to ensure trial success and adherence to regulatory requirements.
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Clinical Trials Manager, Clinical And Exploratory Pharmacology OperationsSanofi-Aventis Apr 2007 - Jun 2011Paris, France, Fr• Managed operational and financial aspects of approximately 25 Phase I studies from study start through clinical study report.• Developed and managed clinical trial budgets, vendor relationships, and study-specific procedures. -
Assistant Director, Clinical Trial Operations | Clinical Trial Operations LeaderWyeth Pharmaceuticals Jul 2006 - Apr 2007New York, New York, Us• Provided functional oversight and training to operational staff on Transplant studies, ensuring program objectives and milestones were met.• Collaborated with cross-departmental teams to develop best practices for strategy implementation and risk management. -
Senior Clinical Trial Manager | Medical Research ManagerWyeth Pharmaceuticals Jan 2004 - Feb 2007New York, New York, Us• Managed global Phase IV clinical research studies on cardiac and renal transplant recipients, overseeing operational and financial aspects.• Led matrix study teams of medical monitors, clinical scientists, local affiliates, and vendors to ensure successful trial execution. Collaborated with cross-functional departments to ensure proper study conduct.
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Senior Quality Assurance AuditorIcon Plc Jun 2002 - Dec 2003Dublin, Ie• Trained new Quality Assurance personnel, mentored two junior auditors, and assisted in developing departmental SOPs and report templates.• Selected as Quality Assurance liaison to a newly acquired company by ICON Quality Assurance management. -
Quality Assurance Auditor Ii | Quality Assurance AuditorIcon Plc May 2000 - Jun 2002Dublin, Ie- Conducted and led sponsor, regulatory, ISO registration audits, and investigator site audits; provided GCP and ICH training to staff; performed external contract audits and reviewed critical regulatory documents.- Supported and evaluated multiple clinical trials across various therapeutic areas; audited contracted departments and deliverables, generating formal documentation for all activities.
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Clinical Research Associate | Clinical MonitorIcon Plc Jan 1998 - May 2000Dublin, IePerformed all study visits (Pre-Study, Initiation, Monitoring, and Closeout) and related activities for assigned sites.
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Clinical Research AssistantIcon Plc Jul 1997 - Jan 1998Dublin, IePerformed in-house trial activities for multiple studies.
Mark Romano Education Details
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Ursinus College& Communication Arts (Minor)
Frequently Asked Questions about Mark Romano
What company does Mark Romano work for?
Mark Romano works for Daelight Solutions
What is Mark Romano's role at the current company?
Mark Romano's current role is Client Engagement Manager.
What schools did Mark Romano attend?
Mark Romano attended Ursinus College.
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