Serve as first point of contact for issues related to company's Vcloud environment as well as provided out-of-hours support and assistance as part of three-member team. Plan and execute construction of new data centre, including successful migration of all existing customers to ensure seamless transition and continued service quality.o Utilised Dell/San technology to successfully migrate 28 customer workloads from older VMware 6.7/VCloud Datacentre to Dell Datacentre Blade. o Created and implemented new Veeam Backup and Replication system, integrated with Veeam 365 and Cloud Connect platform. o Ensured seamless transition within designated out-of-hours windows, whilst migrating all customers from old platform to new one. o Transferred core network from Cisco/Dell Firewall with HP Core to FortiGate Firewall and Aruba 8000 Core switch pair. o Obtained certifications for both Cyber Essentials and Cyber Essentials Plus through close collaboration with team manager. o Constructed internal 7-node Nutanix cluster consisting of 4 nodes, running VMware 7 and 3 nodes running 8. o Developed and deployed VMware-powered private customer data centre. o Established system documentationo Design and tested DR recovery policy for platform. o Created Veeam backup environment, whilst incorporating 4 Node Immutable Storage Cluster. o Designed 256 TB of SSD storage to Array Using HP 8 Node Blade Center 6 Node Vsan. o Offered 24/7 support, whilst serving as primary point of contact for all data centre issues. o Devised and deployed design for new NSX 4 6 node Cluster. o Oversaw On call 1 week in 3 for all major customers, covering ransomware attacks and other disaster recovery.o Introduced and employed Local Windows Server Active Directory, Azure AAD, and Office 365. o Conducted testing of disaster recovery plans and documented procedures and outcomes. o Led 3rd-line support for over 300 customers.o Provided 1 and 2nd-line staff assistance.

Over the course of this employment, I delivered 24-hour phone support and onsite assistance via collaboration with dedicated teams. Moreover, I acted as one of four Senior Service Desk Engineers at MSP. Additionally, I delivered comprehensive IT solutions by designing, installing, and providing ongoing support for customers' networks on various hardware and software platforms. Key Achievement:• Achieved customer happiness by recovering data following cryptolocker attack to guarantee successful outcome.Key Projects:O Rotated on-call duty every three weeks to provide support for all major customers, including addressing ransomware attacks and other disaster recovery incidents.O Deployed Server 2012/2016 Active Directory and initiated Exchange 2013/2016 rollouts and maintenance.O Provided full replication across 9 sites by installing and configuring VMware infrastructure.O Conducted testing and documented disaster recovery plans for mitigating potential risks.O Architected VMware View Environment for 300 users, from design to installation.O Created and implemented Small Business Server 2008/2011 Active Directory.Some of my prior experiences are:Senior Project Consultant, Fastfox Computing, Hungerford, UKConsultant, SilverCloud Computing Ltd, Hungerford, UKEngineer, 365 Groups Ltd (Paul Mitchell), San Fransisco (US) Aylesbury