Mark Thorne Email & Phone Number

Knutsford, England, United Kingdom

Knutsford, Cheshire, United Kingdom

London, United Kingdom

London, United Kingdom

• Lead Project Manager on high exposure initiatives within the Risk and Control function of Business Infrastructure Integration, initially focused on the delivery of the Software Delivery Life Cycle (SDLC) onboarding for.
• Appointed Lead Project Manager on the newly formed Application Security Remediation pillar of initiatives in January 2017, covering 5 key controls across the pillar: Database Activity Monitoring, Application Code.
• Work closely with central teams to create reports for the SDLC initiative. This involves extracting data on a weekly basis from a central management tool, prefilling macros and creating the report for distribution to.

London, United Kingdom

GBDS Project Manager for the EMEA region, managing multiple projects however primarily responsible for the a technology migration from an APAC server to a Global Server. Tasks include driving the project to specific deadlines by application, interacting with internal and external clients in multiple countires and Application Developers to gain data sets.

Greater New York City Area

• Managed Global Real Estate for the Oversight and Control function, including analysing costs for EMEA and USA, planning floor space for the different LOBs in O&C, organising moves and relocations of staff members, and.
• Analysed real estate cost allocation, resolved anomalies and forecasted the real estate budget identifying $300,000 in shortfall
• Successfully led the Summer Intern programme for O&C, including screening intern resumes, interviewing by phone and in person, and recommending interns to specific job roles. On boarded and managed interns during the.
• Controlled the technology assets for O&C, through maintaining inventory of technology, replenishing equipment and resolving technology issues for senior executives

Speke, Liverpool

Calculated how much redress a customer is due with the aid of Microsoft Excel spreadsheets. Mail merged contact letters to customers and perform checks to make sure all the appropriate money is paid out.

Manchester, United Kingdom

• Receive customer and Third Party PPI complaints, gather all the available evidence for the complaint
• Investigation into complaint; run several tests and write up report on findings
• Write Final Decision Letter to customer outlining my decision

• Increase sales of financial products
• Deliver training to new starters
• Deal with customer complaints and areas of concern
• Top performer in team every month, including special recognition from Management as employee of the month for December.

• Shop Floor - Harrods own brand, stock work, training new staff and supervising staff, client relationship skills, awarded the highest achiever for sales.
• Restaurant Divisional Office – project managed the design & installation of a new system to centralise tipping system in the restaurants – project management, organisational skills

Ba, Business Studies

Activities and Societies: Social Secretary of the Badminton 1st team

Education record