Lead Project Manager on high exposure initiatives within the Risk and Control function of Business Infrastructure Integration, initially focused on the delivery of the Software Delivery Life Cycle (SDLC) onboarding for every in scope application across the bank. Tasks involved hosting weekly forums (with supporting PowerPoint slides and minutes) to ensure delivery of the tool is completed in alignment with the target dates set out and managing and acting as an escalation point to the different LOB representatives. Target of 40% of all high-risk applications to be migrated in 2016 achieved, finishing at 51% for the year and presenting the project to Managing Directors in the yearly review. 2017 Target of 83% reached in July, migration currently at 93% of all Corporate Technology applications.• Appointed Lead Project Manager on the newly formed Application Security Remediation pillar of initiatives in January 2017, covering 5 key controls across the pillar: Database Activity Monitoring, Application Code Scanning, Vendor Application Code Scanning, Application Penetration Testing and Internal Vulnerability Testing. Target to onboard and ensure compliance of bank-wide applications in order to comply with these 5 controls. Tasks included weekly forums, reporting and tracking of the controls in line with the agreed target dates and acting as a liaison between the central teams and LOB representatives.• Work closely with central teams to create reports for the SDLC initiative. This involves extracting data on a weekly basis from a central management tool, prefilling macros and creating the report for distribution to business representatives. Recently started working on a new project for Data Encryption that involves designing the scope and reports through a phased delivery method.

GBDS Project Manager for the EMEA region, managing multiple projects however primarily responsible for the a technology migration from an APAC server to a Global Server. Tasks include driving the project to specific deadlines by application, interacting with internal and external clients in multiple countires and Application Developers to gain data sets for connectivity and working on product life cycles (PLC) for ad-hoc issues. Recently appointed Senior Business Contact for entire PLC process. Other duties include training co workers on the PLC process, being a business contact for a Redocumentation Tool migration and helping to redefine the PLC process.

• Managed Global Real Estate for the Oversight and Control function, including analysing costs for EMEA and USA, planning floor space for the different LOBs in O&C, organising moves and relocations of staff members, and interacting with senior executives to resolve real estate challenges. Accountable for all of the New York Metro and Delaware real estate locations• Analysed real estate cost allocation, resolved anomalies and forecasted the real estate budget identifying $300,000 in shortfall• Successfully led the Summer Intern programme for O&C, including screening intern resumes, interviewing by phone and in person, and recommending interns to specific job roles. On boarded and managed interns during the summer as well as planning, managing quality and directing the interns on their end of year presentations• Controlled the technology assets for O&C, through maintaining inventory of technology, replenishing equipment and resolving technology issues for senior executives

Calculated how much redress a customer is due with the aid of Microsoft Excel spreadsheets. Mail merged contact letters to customers and perform checks to make sure all the appropriate money is paid out.

• Receive customer and Third Party PPI complaints, gather all the available evidence for the complaint• Investigation into complaint; run several tests and write up report on findings• Write Final Decision Letter to customer outlining my decision

• Increase sales of financial products • Deliver training to new starters• Deal with customer complaints and areas of concern• Top performer in team every month, including special recognition from Management as employee of the month for December.

• Shop Floor - Harrods own brand, stock work, training new staff and supervising staff, client relationship skills, awarded the highest achiever for sales.• Restaurant Divisional Office – project managed the design & installation of a new system to centralise tipping system in the restaurants – project management, organisational skills