Mark Ruberto Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Clayton, Victoria, Australia

Servicing extensive range of diverse stakeholders to guide, support and troubleshoot computer issues, usage, provide recommendations and solutions Tasks • Troubleshooting PC’s and Servers for- Home and small business network • Created a remote support application for the TSGSR Team that increased productivity• Troubleshooting and installing Operating Systems (Windows 2000, XP, VISTA, 7, OS X) for all brand of Desktops and Laptops• Providing phone and Desktop support to end users • Providing training and support to end users on any new applications installed and network upgrades made, • Create user account and permissions by Active Directory • Assembling Computers Systems• ADSL and Cable Modem specialist • Virus removal and protection• Fixing Internet issues• Ongoing Service and maintenance• Creating and modifying login scripts and batch files for custom applications and shortcuts.• Creating Image of Work Stations (Windows and MAC and Servers, Restoring the image using by Norton Ghost, Create virtual machines using by VMWare• Create purchase order for Computer Parts and place the orders• Taking Daily Data Backup and restore when necessary• Remote Troubleshooting for Desktop and server using by VPN, PcAnywhere, VNC, LogMeIn and Remote Desktop• Update Websites for various customers• Google Apps

Lynbrook

Ran my own personal IT company that supported home and small business users: up to 25 users; work carried out after hours/ weekendsTasksVirus removalNew network setups (wired and wireless) Website hostingBuilding custom computers and servers to meet client needsGeneral IT support

Endeavour Hills

Manager of 20 staff; manager and coordinator of night-fill requirementsTasks:Facing the shelvesAssisting customers by giving directionsNight fill, filling the shelvesSetting up display areas During busy periods assisting on registers and gathering trolleys, Frequently taking on a supervisory role for various shifts ensuring loads are completed by staff members during the shift and targets are met.